Corporate Training Courses for:

Customer Service

Total 133 course(s) available.

Critical Customer Care 2017


Gander Flight Training
Office Location: Gander, Newfoundland, Canada

No business would succeed without its customers. How company employees deal with angry and dissatisfied customers may have a huge impact in today’,s competitive industry. This seminar applies to any company that values its relationship with customers and employees. Analyzing the customers’, approach and personality conflicts followed by recommended resolution techniques is one of many v......
 

Customer Service 2017


Evolve Consultancy
Office Location: Pune, Maharashtra, India

Understanding the need & importance of Customer Service Skills Learning to promote a qualitative image of your organization Learning to maintain a positive & open frame of mind during customer interactions Empathy- the key to a customer’s heart Understanding that what the customer says may not always be right, but their feelings always are! Mastering the art of communicating with the ......
 

Excellence in Customer Service


Carew International, Inc.
Office Location: Cincinnati, Ohio, United States

Participants learn: •The business impact of effectively managing you customer’s “Moments of Truth?in every service interaction. •How to leverage a powerful, customer-focused communication strategy to maximize the positive outcome of every service call. •A simple, flexible format for uncovering additional business opportunities as a natural outcome of providing outstanding customer service. ......
 

Customer Service Excellence


DePaul University Continuing and Professional Education
Office Location: Chicago, Illinois, United States

Great organizations recognize that financial strength requires superior customer service. In this one-day seminar, your employees will learn the techniques needed to interact with customers effectively. Building a positive rapport with customers allows for personal and organizational success. Half-day follow-up training and coaching sessions after 90 days are provided to review techniques that ......
 

Customer Service


Temple University Center City
Office Location: Philadelphia, Pennsylvania, United States

Learn the verbal techniques that ensure that your employees and your customers (both internal and external) are satisfied every time. Participants will learn the answers to the following questions: what does every customer expect?, how do you rate your customer service IQ?, how do you begin and end a transaction (in person or over the phone)?, how do you listen and discover the customer’,s ......
 

Customer Service Phone Skills


El Centro College
Office Location: Dallas, Texas, United States

This workshop combines phone skills and customer service excellence by providing guidelines, techniques, and the opportunity to practice as well as explore with employees the kind of customer service representative they want to be....
 

Managing the Customer Experience


St. Lawrence College Corporate Learning & Performance Improvement
Office Location: Kingston, Ontario, Canada

Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy and make it part of your strategic advantage. This session is suitable for team leaders, aspiring and new managers and current managers. This session equips participants with the tools to allow for: ӹӹ The opportunity to explore and develop why customer service matters to their organi......
 

OPTIMUM SERVICE


St. Clair College Continuing Education
Office Location: Windsor, Ontario, Canada

This one-day workshop is designed to introduce and reinforce the skills required by service providers to ensure effective and consistent customer service in all sectors of their organization. Topics will include: •Identification of the Client (Customer) •The Need for Effective Communication Skills •The Importance of Teambuilding •Dealing Effectively with Difficult People •Effective Stra......
 

Customer Service Strategy


Loyalist Training & Knowledge Centre
Office Location: Belleville, Ontario, Canada

What You Will Learn Alignment of organizational strategies in terms of leadership, culture, structure, and incentives with a view to caring for? and retaining—customers. Seminar Content ?The business payoff for a winning service strategy ?How you currently relate customer service strategy to business strategy ?Measuring service/quality gaps ?Understanding customersí requirements an......
 

PERSONAL SELLING SKILLS AND CUSTOMER SERVICE


UNC Charlotte Continuing Education
Office Location: Charlotte, North Carolina, United States

This course focuses on two areas: contemporary personal selling and customer service excellence. Considerable attention will be given to the art of persuasion and methods of influencing consumer behavior. Sales techniques of market leaders and motivation techniques for sales forces will also be presented. Methods to create customer delight and customer relationship management (CRM) will be disc......
 

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