Course Title:

Guest Service Management 2017


Ferris State University

Big Rapids, Michigan, United States

Course format: Classroom

This course focuses on the strategies, staffing, and systems behind excellent guest service. Students will discuss hospitality service concepts and principles, explore problem solving techniques and best practices, analyze ethical issues, and utilize case studies to understand what it means to exceed guest expectations and create the “Wow?experience.

Elements of this syllabus are subject to change.

Please visit the school's official website or social networks for the latest training price and schedule.

Phone No.: (231) 591-2000

School Address/Venue(s):

1201 S. State Street, Big Rapids, Michigan, USA 49307

Free Course List: Big Rapids

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