Course Title:

IBM Sterling Call Center and Sterling Store Administration 2017

School/Trainer:

Global Knowledge USA IBM Training Centers

Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States

Course format: Classroom
Description:

This instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.

This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Course Overview
## Lesson 1. Order Capture Applications ## Exercise 1. Channel Applications Manager

## Lesson 2. Basic Setup ## Exercise 2.1 Modify Primary Rules
## Exercise 2.2 Create an Appeasement Reason

## Lesson 3. Additional Setup ## Exercise 3.1 Modify Advanced Configuration
## Exercise 3.2 Modify Miscellaneous Configuration
## Exercise 3.3 Modify Return Administration Rules
## Exercise 3.4 Alert Notifications on the User Interface

## Lesson 4. Manage Customer Orders ## Exercise 4.1 Changing a Payment Method

## Lesson 5. Store Management ## Exercise 5.1 Modify Store-Specific Rules

Course Wrap Up ...


Elements of this syllabus are subject to change. Training programs and their availability may vary by location.




Please visit the school's official website or social networks for the latest training price and schedule.


Phone No.: 866-716-6688

School Address/Venue(s):

Global Knowledge
9000 Regency Parkway,
Suite 400
Cary, NC 27518

Free Course List: Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle

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2017 IBM Sterling Call Center and Sterling Store Administration training course in Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg

This instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application. This course introduces you to the different order capture applications offered by IBM...



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