Course Title:

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop 2017NEW

School/Trainer:

Global Knowledge USA IBM Training Centers

Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States

Course format: Classroom
Description:

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues
...


Elements of this syllabus are subject to change. Training programs and their availability may vary by location.




Please visit the school's official website or social networks for the latest training price and schedule.


Phone No.: 866-716-6688

School Address/Venue(s):

Global Knowledge
9000 Regency Parkway,
Suite 400
Cary, NC 27518

Free Course List: Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle

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2017NEW IBM Tealeaf Customer Service Optimization for Representatives 8.8 training course in Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions. In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes. Man...



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