Course Title:

Customer Service in Microsoft Dynamics CRM 2013 2017NEW

School/Trainer:

Global Knowledge UK Microsoft Training Centres

Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom

Course format: Classroom
Description:

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base. ...


Elements of this syllabus are subject to change. Training programs and their availability may vary by location.




Please visit the school's official website or social networks for the latest training price and schedule.


Phone No.: +44 (0) 118 912 1929

School Address/Venue(s):

Global Knowledge UK
Mulberry Business Park,
Fishponds Road,
Wokingham,
Berkshire,
RG41 2GY

Free Course List: Aberdeen, Bath, Bristol, Leeds, London, Wokingham

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