Customer Service 2017School/Trainer:Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
Course format: Classroom
How the whole support team contributes to customer service and how customers respond to good and bad service
Elements of this syllabus are subject to change. Training programs and their availability may vary by location.
Please visit the school's official website or social networks for the latest training price and schedule.
Search other schools for Customer Service training programs.
2017 Service Desk Institute - Manager training course in Aberdeen, Bath, Bristol, Leeds, London, Wokingham
Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management. Defining strategic requirements Plan for the strategic development of the service desk within an organisation...
2017 Customer Service training course in Aberdeen, Bath, Bristol, Leeds, London, Wokingham
How the whole support team contributes to customer service and how customers respond to good and bad service Building on existing skills, tips and techniques that can make every interaction on the telephone a success â€?this applies both customers and internal colleagues Personal skills for listening effectively and to enhance an understanding of what customers really want and expect Use o...
2017 Customer Service in Microsoft Dynamics CRM 2013 training course in Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle
This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with ...
2017 Customer Service in Microsoft Dynamics CRM 2013 training course in Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg
Other courses offered by Global Knowledge Canada
Notice: The course description on this page was archived statically and not updated from day to day. If you are a school user, please upload your new courses using this form, or you can contact us for data management issues.