Course Title:

Benefits management and business acceptance 2017
(Certificate)

School/Trainer:

Global Knowledge USA

Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States

Course format: Classroom
Description:


The course prepares participants to attain the Professional Certification in Benefits Management and Business Acceptance offered by BCS, the Chartered Institute for IT. Candidates are required to pass a one-hour open book examination in order to acquire this Certification.

Content
Rationale for benefits management and business acceptance
Lifecycle for business change
The role and importance of benefits management
The role and importance of business acceptance
Drivers for business change
The business change lifecycle
Internal and external drivers
CSFs and KPIs
Value propositions and the value chain
Options for business change
The business case
Structure and content of the business case
Categories of business benefit
Measuring benefits
Quantifying benefits
Making the financial case
Identifying and quantifying costs
Investment Appraisal
Payback
Discounted cash flow/Net present valueInternal rate of return
Planning for benefits management
Benefit owners
The benefits plan
Benefit profiles
The benefits dependency framework
User acceptance testing ?testing for business acceptance
Business acceptance in the ‘V?model
Principles and vocabulary of testing
Testing roles and responsibilities
The test process
Functional and non-functional testing
Test documentation
Test design techniques
Activity diagrams
Decision tables
Decision trees
State machine diagrams
Test planning, monitoring and control
Progress monitoring and control
Incident management
Confirmation testing
Benefits management reviews
Gateways ?scheduled and unscheduled reviews
Assessing the impact of change
Implementing business changes
Impact on people and evolving attitude ...


Elements of this syllabus are subject to change. Training programs and their availability may vary by location.




Please visit the school's official website or social networks for the latest training price and schedule.


Phone No.: 866-716-6688

School Address/Venue(s):

Global Knowledge
9000 Regency Parkway,
Suite 400
Cary, NC 27518
USA

Free Course List: Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle

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