Course Title:

1 to 1: Customer Service Success 2017


Online Institute of America

Lakeway, Texas, United States

Course format: Online

Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth�opportunity to build the relationship or fall short. This module will help you understand your customers&,#146, needs so you can better serve them through each and every interaction.

At the conclusion of this course, you should be able to:
•Improve on how you: Greet, Listen, Respond and Assure a Lasting Relationships
•Understand the customer&,#146,s need and learn how to interactevery interaction.

Elements of this syllabus are subject to change.

Please visit the school's official website or social networks for the latest training price and schedule.

Phone No.: 1-877-251-4387

School Address/Venue(s):

Online Institute of America
4321 Lakeway Blvd
Lakeway, TX 78734

Free Course List: Lakeway

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