Customer Care Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Care




Total 141 training courses and degree programs available around the world.

HDI Customer Service Representative (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Front-line customer service representatives interact with customers every day. Do you have the skills to create first-rate customer experiences?

In this one-day skills-building and certification course, you will be introduced to the skills and techniques required to provide outstanding customer service and support. You will focus on call handling best practices, communication and listening techniques, conflict negotiation, and responses to difficult customer behaviors, and you will gain documentation, problem solving, and troubleshooting skills.

This course is designed to assist you in preparing for the HDI Customer Service Representative (HDI-CSR) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

How to assess customer business needs and exceed customer expectations
Critical thinking skills to resolve inci... [Read More]

HDI Customer Service Representative (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Front-line customer service representatives interact with customers every day. Do you have the skills to create first-rate customer experiences?

In this one-day skills-building and certification course, you will be introduced to the skills and techniques required to provide outstanding customer service and support. You will focus on call handling best practices, communication and listening techniques, conflict negotiation, and responses to difficult customer behaviors, and you will gain documentation, problem solving, and troubleshooting skills.

This course is designed to assist you in preparing for the HDI Customer Service Representative (HDI-CSR) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

How to assess customer business needs and exceed customer expectations
Critical thinking skills to resolve inci... [Read More]

Critical Customer Care

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Gander Flight Training
Training Center(s)/Venue(s): Gander, Canada
  V

No business would succeed without its customers. How company employees deal with angry and dissatisfied customers may have a huge impact in today&,#146,s competitive industry. This seminar applies to any company that values its relationship with customers and employees. Analyzing the customers&,#146, approach and personality conflicts followed by recommended resolution techniques is one of many valuable topics covered. Participants will have a better understanding and appreciation for manager to employee and employee to customer relationships.

Client Interaction Skills

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Evolve Consultancy
Training Center(s)/Venue(s): Pune, India
  V

Understanding the need &, importance of Client Interaction Skills
Learning to promote a qualitative image of your organization
Learning to maintain a positive &, open frame of mind during client interactions
Learning the importance of personal hygiene, grooming and presentation
Learning business etiquette and rules for written and verbal communication
Effective non verbal communication and active listening
Empathy- the key to a customer’s heart
Learning to win client trust and loyalty
Handling difficult situations and difficult clients

Customer Experience Blueprint

Course Format: E-learning
School/Trainer: Learning.ly
Training Center(s)/Venue(s): New York City, United States
  V

Over 27 lectures and 5 hours of content!
By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization
This course gives you a very intense kickstart for your customer strategy
This course gives you valuable insights and handy files on customer experience strategy
The material illustrates how every part of an organization is part of the customer service experience
You can start working on the Customer Experience right away!
Several new and effective ways to deepen your customer strategy
Learn how to leverage customer emotions for maximum experience
Create customer personas that will excite your employees to serve customers even better
Lifetime access to 27 lectures and 6 practical tools
Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches

Creating Superior Customer Experiences

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Econsultancy LLC
Training Center(s)/Venue(s): New York City, United States
  V


When you have completed this course you will be able to:
•Present a compelling case for investing in customer experience to management and colleagues.
•Gain a deeper understanding of your customers and what they want.
•Use a wealth of techniques to delight your customers.
•Test and iterate your online presence to fix any issues with the customer experience.
•Work to improve the customer experience across platforms and business silos.

What will I learn?

The course covers:
•Understanding your customers.
•Mapping the customer journey.
•Creating content that engages with customers.
•Designing effective calls to action.
•Nurturing long term customer relationships.
•Designing an experience across platforms.
•Encouraging a company wide focus on customer experience.
•Testing the experience.

Creating Superior Customer Experiences

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Econsultancy.com Ltd
Training Center(s)/Venue(s): London, United Kingdom
  V


When you have completed this course you will be able to:
•Present a compelling case for investing in customer experience to management and colleagues.
•Gain a deeper understanding of your customers and what they want.
•Use a wealth of techniques to delight your customers.
•Test and iterate your online presence to fix any issues with the customer experience.
•Work to improve the customer experience across platforms and business silos.

What will I learn?

The course covers:
•Understanding your customers.
•Mapping the customer journey.
•Creating content that engages with customers.
•Designing effective calls to action.
•Nurturing long term customer relationships.
•Designing an experience across platforms.
•Encouraging a company wide focus on customer experience.
•Testing the experience.

Creating Superior Customer Experiences

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Econsultancy Asia Pacific Pte Ltd
Training Center(s)/Venue(s): Singapore, Singapore
  V


When you have completed this course you will be able to:
•Present a compelling case for investing in customer experience to management and colleagues.
•Gain a deeper understanding of your customers and what they want.
•Use a wealth of techniques to delight your customers.
•Test and iterate your online presence to fix any issues with the customer experience.
•Work to improve the customer experience across platforms and business silos.

What will I learn?

The course covers:
•Understanding your customers.
•Mapping the customer journey.
•Creating content that engages with customers.
•Designing effective calls to action.
•Nurturing long term customer relationships.
•Designing an experience across platforms.
•Encouraging a company wide focus on customer experience.
•Testing the experience.

Customer Service Knowledge Level 2 (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Doncaster College
Training Center(s)/Venue(s): Doncaster, United Kingdom
  V

A blended distance learning programme with flexible start and end dates, this qualification will benefit anyone who wishes to work in a customer centred environment. The aim is to encourage and develop their understanding of customer service.

The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a team.

Successful completion of the training programme and assessment will enable learners to understand:
•Employee rights and responsibilities
•Career pathways in customer service
•Communicating with customers
•Promoting goods and services
•Working as a team.

This qualification introduces candidates to:

Understanding the organisation:
•Factors effecting an organisation and the customer service role
•Employee rights and responsibilities and organisational procedures
•Career pathways in customer service
•How employees are supported in their... [Read More]

Customer Satisfaction and Loyalty

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: College of Extended Learning - UNB
Training Center(s)/Venue(s): Fredericton, Canada
  V

The purpose of this course is to introduce senior business administration students to the concepts and issues related to customer satisfaction and loyalty. To achieve this goal, students will be required to read and be prepared to discuss articles that are relevant to the course topics. Also, a major project will require application of the course material. Topics to be explored will include the marketing concept, complaining behaviour, satisfaction measurement, service quality, and customer relationship management.

Customer Loyalty

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

Many companies reward their best customers with special deals. This course discusses the value of customer loyalty programs. It is designed for general businesses audiences.

By the end of this course the learner will be able to:
•Define loyalty programs.
•Describe the 80/20 rule.
•Summarize frequent shopper programs.
•Explain ways to generate loyalty.
•List benefits of web-based loyalty programs.

Customer Care

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: El Centro College
Training Center(s)/Venue(s): Dallas, United States

The better the “front line?the stronger the “bottom line? Your front line can actually reduce
costs and generate revenue. With Customer Care training, your employees learn to regain
passion for the workplace, and apply tools that make exceptional customer service possible.

English for Customer Care

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: The Communication Project
Training Center(s)/Venue(s): Ipoh, Malaysia

Learning and improving English language skills most needed for work performance. Lessons tailored to meet specific needs and objectives. In-house training available. For more information please visit www.thecproject.net

Calming Upset Customers

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Northwest Community College
Training Center(s)/Venue(s): Hazelton, Kitimat, Masset, Smithers, Skidegate, Prince Rupert, Terrace, Canada

This course will demonstrate communication techniques that build customer loyalty. You will learn how listening, non-verbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one.

Managing the Customer Experience

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: St. Lawrence College Corporate Learning & Performance Improvement
Training Center(s)/Venue(s): Kingston, Canada
  V

Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy and make it part of your strategic advantage. This session is suitable for team leaders, aspiring and new managers and current managers.
This session equips participants with the tools to allow for:
ӹӹ
The opportunity to explore and develop why customer service matters to their organization and how to measure and monitor customer satisfaction
ӹӹ
Understanding of theoretical models such as the Five Key Drivers, Porter, The Gap Model, Bain, Rater and calculating net promoter scores
ӹӹ
Models to measure and monitor customer satisfaction, customer service and the new media, building your customer experience management program
ӹӹ
Stronger strategic alignment internally for the external customer
ӹӹ
Improved stakeholder response and commitment

Helping Customers through Quality Service

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Georgian College
Training Center(s)/Venue(s): Barrie, Canada

Quality service is the basis of great customer service. In this course, you’ll learn five rules, how to make your customers feel welcome, ask and listen, give your undivided attention, go the extra mile, and customer appreciation. These rules will make work more enjoyable for yourself and more effective for your business.

GUEST RELATIONS MANAGEMENT

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Kings College Charlotte
Training Center(s)/Venue(s): Charlotte, United States

This course provides a comprehensive review of managing hospitality organizations. It focuses on customer satisfaction, retention, and relations.

Voice of the Customer

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: The Ohio State University Fisher College of Business
Training Center(s)/Venue(s): Columbus, United States
  V

The purpose of this program is to provide a strategic overview and a practical, tactical toolkit to bring the voice of the customer into the organization.

Program Participants Will Learn


Understand the pitfalls of common research methods


Tap into your customers emotional responses


Apply the Service Profit Chain concepts in your own organization


Know when and how to use different research designs

Customer Care

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: WWP Training Ltd.
Training Center(s)/Venue(s): Basingstoke, Birmingham, Ipswich, Leeds, London, Newcastle, Peterlee, Wellingborough, Windsor, United Kingdom
  V

Communication with internal and external customers is crucial to the success of any business.
This programme is for you if

you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.
On completion of this course you will be able to:

Agree the importance of customer care
Identify ways to improve the quality of customer care
Gain the skills to turn complaints into opportunities
Analyse areas for self improvement

Customer Care

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Renewal Technologies Inc.
Training Center(s)/Venue(s): Gananoque, Kingston, Ottawa, Canada
  V

Some of the questions that we will explore are: Do you have a well formed outcome for your business that is compelling , not only for you but especially for your customers? Do you have a set of beliefs that support this outcome and are the actions of your staff consistent with these beliefs? Do you understand your customer&,#146,s feelings, wants and needs? Are your customer satisfaction measures expressed in towards or away from terms, i.e. are you measuring what you want or what you don&,#146,t want? Do you build deep levels of rapport with your customer?

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