Customer Satisfaction Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Satisfaction




Total 123 training courses and degree programs available around the world.

Customer Service & Customer Focus

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Online Institute of America
Training Center(s)/Venue(s): Lakeway, United States
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This action is made for individuals and is designed to meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to understand the changing needs of your customers and work to anticipate and meet those needs. You will find out everything you can about your customers to clearly understand their needs and how you can best meet them.

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge USA IBM Training Centers
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
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Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada IBM Training Centres
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
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Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge UK IBM Training Centres
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V


Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V


Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V


Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Malaysia IBM Training Center
Training Center(s)/Venue(s): Petaling Jaya, Malaysia
  V


Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Indonesia IBM Training Center
Training Center(s)/Venue(s): Jakarta, Indonesia
  V


Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge China IBM Training Center
Training Center(s)/Venue(s): Guangzhou, China
  V


Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

IBM Tealeaf Customer Experience on Cloud Fundamentals

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Singapore IBM Training Center
Training Center(s)/Venue(s): Singapore, Singapore
  V


Understand how IBM Tealeaf on Cloud works

Search for customers and analyze struggle using the Session Timeline

Analyze data using out-of-the-box and customized Session List Views

Perform a business impact analysis

Replay sessions to find elements that inhibit conversion

Build reports to analyze customer experience issues

Schedule and export report to key business stakeholders

Understand the basics of IBM Tealeaf on Cloud administration

Handling Challenging Customers

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Excel Thru Learning
Training Center(s)/Venue(s): Toronto, Canada
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This program enables participants to accurately assess and manage the customer’s call, communicate
effectively with customers, control the length of the call, as well as reduce job stress. Along with this
participants will be able to provide quality service while maintaining a positive company image.
Program Content:
Handling Challenging Customers
�The Call
�You are the Scapegoat
�You are the Stranger
�Your Calls
�You have a Valuable Role
�What Does the Customer Want?
Ten Steps to Dealing with Difficult Customers
�The Ten Step Program
�Canadian Health Association Stress Test
Dealing with Work Stress
�Coping Strategies for Managing Stress
�How to Gain Happiness
Case Studies
�Six Customer Call Examples
�Response Guidelines

Customer Experience Blueprint

Course Format: E-learning
School/Trainer: Learning.ly
Training Center(s)/Venue(s): New York City, United States
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Over 27 lectures and 5 hours of content!
By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization
This course gives you a very intense kickstart for your customer strategy
This course gives you valuable insights and handy files on customer experience strategy
The material illustrates how every part of an organization is part of the customer service experience
You can start working on the Customer Experience right away!
Several new and effective ways to deepen your customer strategy
Learn how to leverage customer emotions for maximum experience
Create customer personas that will excite your employees to serve customers even better
Lifetime access to 27 lectures and 6 practical tools
Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches

Creating Superior Customer Experiences

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Econsultancy LLC
Training Center(s)/Venue(s): New York City, United States
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When you have completed this course you will be able to:
•Present a compelling case for investing in customer experience to management and colleagues.
•Gain a deeper understanding of your customers and what they want.
•Use a wealth of techniques to delight your customers.
•Test and iterate your online presence to fix any issues with the customer experience.
•Work to improve the customer experience across platforms and business silos.

What will I learn?

The course covers:
•Understanding your customers.
•Mapping the customer journey.
•Creating content that engages with customers.
•Designing effective calls to action.
•Nurturing long term customer relationships.
•Designing an experience across platforms.
•Encouraging a company wide focus on customer experience.
•Testing the experience.

Creating Superior Customer Experiences

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Econsultancy.com Ltd
Training Center(s)/Venue(s): London, United Kingdom
  V


When you have completed this course you will be able to:
•Present a compelling case for investing in customer experience to management and colleagues.
•Gain a deeper understanding of your customers and what they want.
•Use a wealth of techniques to delight your customers.
•Test and iterate your online presence to fix any issues with the customer experience.
•Work to improve the customer experience across platforms and business silos.

What will I learn?

The course covers:
•Understanding your customers.
•Mapping the customer journey.
•Creating content that engages with customers.
•Designing effective calls to action.
•Nurturing long term customer relationships.
•Designing an experience across platforms.
•Encouraging a company wide focus on customer experience.
•Testing the experience.

Creating Superior Customer Experiences

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Econsultancy Asia Pacific Pte Ltd
Training Center(s)/Venue(s): Singapore, Singapore
  V


When you have completed this course you will be able to:
•Present a compelling case for investing in customer experience to management and colleagues.
•Gain a deeper understanding of your customers and what they want.
•Use a wealth of techniques to delight your customers.
•Test and iterate your online presence to fix any issues with the customer experience.
•Work to improve the customer experience across platforms and business silos.

What will I learn?

The course covers:
•Understanding your customers.
•Mapping the customer journey.
•Creating content that engages with customers.
•Designing effective calls to action.
•Nurturing long term customer relationships.
•Designing an experience across platforms.
•Encouraging a company wide focus on customer experience.
•Testing the experience.

Customer Service Knowledge Level 2 (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Doncaster College
Training Center(s)/Venue(s): Doncaster, United Kingdom
  V

A blended distance learning programme with flexible start and end dates, this qualification will benefit anyone who wishes to work in a customer centred environment. The aim is to encourage and develop their understanding of customer service.

The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a team.

Successful completion of the training programme and assessment will enable learners to understand:
•Employee rights and responsibilities
•Career pathways in customer service
•Communicating with customers
•Promoting goods and services
•Working as a team.

This qualification introduces candidates to:

Understanding the organisation:
•Factors effecting an organisation and the customer service role
•Employee rights and responsibilities and organisational procedures
•Career pathways in customer service
•How employees are supported in their... [Read More]

Support Centre Analyst (SCA) (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
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This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement. Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers.

It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Centre Analyst training focuses on strategies for effective customer service, emphasising problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

The HDI Certification Exam is included in all HDI Public Training Courses.

Key Topics

Evolution of the Support Centre
•The Evolution of the Support Centre
•The Role of the Support Centre Analyst
•The Support Centre&,#146,s Role in the ... [Read More]

Customer Satisfaction and Loyalty

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: College of Extended Learning - UNB
Training Center(s)/Venue(s): Fredericton, Canada
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The purpose of this course is to introduce senior business administration students to the concepts and issues related to customer satisfaction and loyalty. To achieve this goal, students will be required to read and be prepared to discuss articles that are relevant to the course topics. Also, a major project will require application of the course material. Topics to be explored will include the marketing concept, complaining behaviour, satisfaction measurement, service quality, and customer relationship management.

Handling Difficult Clients Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: DePaul University Continuing and Professional Education
Training Center(s)/Venue(s): Chicago, United States
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This one-day workshop will provide you with the tools to identify and manage resistant behavior. After identifying the behavior, you will learn how to implement a step-by-step approach to decreasing if not eliminating the undesirable behaviors and increasing the desirable behaviors. You will learn how to listen actively, empathize, establish rapport, structure the process and work with the resistance not against the resistance. You&,#146,ll be equipped with proven techniques in financial counseling. The goal of this course is not to turn you into a psychologist but to equip you with the behavioral technology to assist your clients, even the difficult clients, from failing to achieve their own financial goals. This course is designed to fulfill the CFP Board CE requirements under Addendum 1: Client and planner attitudes, values, biases and behavioral characteristics and the impact on financial planning.

This course qualifies for six continuing education credit hours from the Certified Financial Planning Board of Standards, Inc.

Who Should Attend
Read More]

Lean Business (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: DePaul University Continuing and Professional Education
Training Center(s)/Venue(s): Chicago, United States
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You can contribute to your organization&,#146,s bottom line and improve customer satisfaction by learning and implementing Lean principles and practices. These techniques eliminate waste and increase business efficiency throughout an organization, not just in the supply chain functions in which they have usually been deployed. This program will provide you with practical ways to achieve a business advantage through faster response times, increased quality, enhanced creativity, lower costs and greater job satisfaction.

You will learn the fundamentals of the Lean approach and how to apply these principles and practices in process and quality management. These will help you contribute to your organization&,#146,s
•Consistent, reliable, efficient and sustainable processes
•Business competitiveness
•Improved employee morale

Topics

The program meets once a week for 10 weeks and covers the following topics:
•Overview of Lean
•Waste and waste elimination
•Value stream mapping
•Lean service tools and technique... [Read More]

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