Customer Support Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Support




Total 120 training courses and degree programs available around the world.

HDI Support Center Director (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation&,#146,s success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization.

In this course for support center directors, you will learn to develop and execute strategic plans that will take your organization to the next level. You will discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.

This course is designed to assist you in preparing for the HDI Support Center Director (HDI-SCD) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

Assessment strategies for the support center Read More]

HDI Support Center Manager (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.

In HDI Support Center Manager, you will explore how the support center&,#146,s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

This course is designed to assist you in preparing for the HDI Support Center Manager (HDI-SCM) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn
Read More]

Service Desk Institute - Foundation (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V


This two-day Service Desk Foundation qualification course is designed primarily as an in-house induction programme for analysts new to the Service Desk. Alternatively, it is ideal as on-going induction programme for large Service Desks with a continuous intake of new staff. This course can also be customised to suit new staff in non IT telephone based customer support environments.

Content
Roles and responsibilities - learn about the role that service, support and the service desk plays within an organisation
Relationship management - discover the importance of teamwork, customer relationships and cultural awareness
Effective communication skills - identify and develop the essential competencies for effective customer communication
Conflict management - learn how to build rapport with customers and successfully deal with conflict
Professional customer service attitude - develop and maintain a positive approach and attitude in the service environment
Processes and procedures - analyse the need for processes and procedures ... [Read More]

HDI Support Center Director (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation&,#146,s success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization.

In this course for support center directors, you will learn to develop and execute strategic plans that will take your organization to the next level. You will discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.

This course is designed to assist you in preparing for the HDI Support Center Director (HDI-SCD) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn

Assessment strategies for the support center Read More]

HDI Support Center Manager (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.

In HDI Support Center Manager, you will explore how the support center&,#146,s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

This course is designed to assist you in preparing for the HDI Support Center Manager (HDI-SCM) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.

What You&,#146,ll Learn
Read More]

Service Desk Institute - Foundation (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V


This two-day Service Desk Foundation qualification course is designed primarily as an in-house induction programme for analysts new to the Service Desk. Alternatively, it is ideal as on-going induction programme for large Service Desks with a continuous intake of new staff. This course can also be customised to suit new staff in non IT telephone based customer support environments.

Content
Roles and responsibilities - learn about the role that service, support and the service desk plays within an organisation
Relationship management - discover the importance of teamwork, customer relationships and cultural awareness
Effective communication skills - identify and develop the essential competencies for effective customer communication
Conflict management - learn how to build rapport with customers and successfully deal with conflict
Professional customer service attitude - develop and maintain a positive approach and attitude in the service environment
Processes and procedures - analyse the need for processes and procedures ... [Read More]

Service Desk Institute - Foundation (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge UK
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V


This two-day Service Desk Foundation qualification course is designed primarily as an in-house induction programme for analysts new to the Service Desk. Alternatively, it is ideal as on-going induction programme for large Service Desks with a continuous intake of new staff. This course can also be customised to suit new staff in non IT telephone based customer support environments.

Content
Roles and responsibilities - learn about the role that service, support and the service desk plays within an organisation
Relationship management - discover the importance of teamwork, customer relationships and cultural awareness
Effective communication skills - identify and develop the essential competencies for effective customer communication
Conflict management - learn how to build rapport with customers and successfully deal with conflict
Professional customer service attitude - develop and maintain a positive approach and attitude in the service environment
Processes and procedures - analyse the need for processes and procedures ... [Read More]

Service E.D.G.E

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge UAE
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of... [Read More]

Service E.D.G.E

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge India
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of... [Read More]

Service E.D.G.E

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Malaysia
Training Center(s)/Venue(s): Petaling Jaya, Malaysia
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of... [Read More]

Service E.D.G.E

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Indonesia
Training Center(s)/Venue(s): Jakarta, Indonesia
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of... [Read More]

Service E.D.G.E

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge China
Training Center(s)/Venue(s): Guangzhou, China
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of... [Read More]

Service E.D.G.E

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Singapore
Training Center(s)/Venue(s): Singapore, Singapore
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of... [Read More]

Customer Service Knowledge Level 2 (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Doncaster College
Training Center(s)/Venue(s): Doncaster, United Kingdom
  V

A blended distance learning programme with flexible start and end dates, this qualification will benefit anyone who wishes to work in a customer centred environment. The aim is to encourage and develop their understanding of customer service.

The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a team.

Successful completion of the training programme and assessment will enable learners to understand:
•Employee rights and responsibilities
•Career pathways in customer service
•Communicating with customers
•Promoting goods and services
•Working as a team.

This qualification introduces candidates to:

Understanding the organisation:
•Factors effecting an organisation and the customer service role
•Employee rights and responsibilities and organisational procedures
•Career pathways in customer service
•How employees are supported in their... [Read More]

Customer Support Representative (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
  V

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support centre and call centre environments. It ensures they understand how to assess customer needs while exceeding their expectations.

Front-line customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences?

This one-day, skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

Customer Service Representative training focuses on call handling best practices, communication and listening techniques, documentation, problem solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviours.

The HDI Certification Exam is included in all HDI Public Training Courses.

Key Topics

Your Role in the Support Centre
•Role of the Customer Servi... [Read More]

Help Desk Support Analyst (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - Saskatchewan
Training Center(s)/Venue(s): North Battleford, Prince Albert, Saskatoon, Canada
  V


This program provides students with the necessary skill and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support, and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications. These are: CompTIA A+ certification with IT Technician designation, and Microsoft Certified Desktop Support Technician (MCDST) certifications. Students are required to take some elective courses from prescribed study areas.

Customer Service & Information Clerk (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - New Brunswick
Training Center(s)/Venue(s): Bathurst, Miramichi, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Program is open to any applicant who possesses a good command of the English language and is able to follow instructions.

Customer Service & Information Clerk (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Downtown East Campus
Training Center(s)/Venue(s): Toronto, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Customer Service & Information Clerk (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Owen Sound Campus
Training Center(s)/Venue(s): Owen Sound, Canada
  V


The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Customer Service & Information Clerk (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Ottawa West Campus
Training Center(s)/Venue(s): Ottawa, Canada
  V


The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

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