Front Office Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Front Office




Total 153 training courses and degree programs available around the world.

Hotel Front Office Procedures

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Anne Arundel Community College
Training Center(s)/Venue(s): Annapolis, Arnold, Baltimore, Edgewater, Gambrills, Hanover, Laurel, Severn, United States

Study front office management and total hotel organization as it relates to the front office. Methods of revenue management are applied in areas of price structure, occupancy patterns and income. Also covered are front office computer applications used in the hotel industry.

Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Ferris State University
Training Center(s)/Venue(s): Big Rapids, United States

This course provides students with an understanding of core activities involved in hotel front desk operations during each stage of the guest cycle. Topics include different types of lodging properties, target markets, distribution channels, industry terminology, front office formulas, accounting procedures, and revenue management. Typically offered Fall, Spring, Summer.

Guest Service Management

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Ferris State University
Training Center(s)/Venue(s): Big Rapids, United States

This course focuses on the strategies, staffing, and systems behind excellent guest service. Students will discuss hospitality service concepts and principles, explore problem solving techniques and best practices, analyze ethical issues, and utilize case studies to understand what it means to exceed guest expectations and create the “Wow�experience.

Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - Saskatchewan
Training Center(s)/Venue(s): North Battleford, Prince Albert, Saskatoon, Canada
  V


This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Lesson 1:
The Hospitality Industry, Classifying Hotels, Classifying Guests, Buying Influences on Travelers
Lesson 2:
Organization Missions, Hotel Organization, Front Office Operations
Lesson 3:
The Guest Cycle, Front Office Systems, Front Office Documents, The Front Desk, Telecommunications, Property Management Systems
Lesson 4:
Reservations and Sales, Types of Reservations, Reservation Inquiries, Group Reservations, Reservation Availability, The Reservation Record, Reservation Confirmation/Cancellation, Reservation Reports, Othe... [Read More]

Managing Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Downtown East Campus
Training Center(s)/Venue(s): Toronto, Canada
  V


This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Managing Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Kingston Campus
Training Center(s)/Venue(s): Kingston, Canada
  V


This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Hamilton Campus
Training Center(s)/Venue(s): Hamilton, Canada
  V

Lesson 1:
The Hospitality Industry, Classifying Hotels, Classifying Guests, Buying Influences on Travelers
Lesson 2:
Organization Missions, Hotel Organization, Front Office Operations
Lesson 3:
The Guest Cycle, Front Office Systems, Front Office Documents, The Front Desk, Telecommunications, Property Management Systems
Lesson 4:
Reservations and Sales, Types of Reservations, Reservation Inquiries, Group Reservations, Reservation Availability, The Reservation Record, Reservation Confirmation/Cancellation, Reservation Reports, Other Reservation Considerations
Lesson 5:
The Registration Process, Creative Registration Options, Selling the Guestroom, Denying Accommodations
Lesson 6:
Front Office Communications, Interdepartmental Communications, Guest Services, Guest Relations
Lesson 7:
Developing the Security Program, Management’s Role in Security, Setting Up the Security Program, Security and the Law
Lesson 8:
Accounting Fundamentals, Creation and Maintenance of Accounts, Tracking Transactions, In... [Read More]

Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Kendall College
Training Center(s)/Venue(s): Chicago, United States

Guides students through the guest cycle clarifying the key operational issues involved in achieving guest satisfaction, emphasizing both technical and service issues.

Front Office Procedures

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Houston Community College
Training Center(s)/Venue(s): Houston, United States

A study of the flow of activities and functions in today?s lodging operation. Topics include a comparison of manual, machine assisted, and computer based methods for each front line function.

Hotel Front Office Management

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Community College of Philadelphia
Training Center(s)/Venue(s): Philadelphia, United States
  V

In this course, students learn about the activities performed in today&,#146,s lodging operation, from reservations to check-in and check out. The main focus is on the components of a hotel, including the front of house and back of house operations. These include basic procedures of front office personnel, the guest cycle, equipment and information systems, reservations registration, room status, accounting, auditing, check out procedures and housekeeping operations.

Front Office Insurance

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Rio Salado College
Training Center(s)/Venue(s): Tempe, United States

Medical front office procedures with an emphasis on medical insurance, insurance billing, and coding procedures.

Front Office Procedures

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Rio Salado College
Training Center(s)/Venue(s): Tempe, United States

Basic medical front office procedures including alphabetic and numeric indesing, filing and accounting. Emphasis on basic clerical skills along with dealing with patient and physician confidentiality issues.

Front Office, Rooms, and Housekeeping Management

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Dallas Baptist University
Training Center(s)/Venue(s): Dallas, United States
  V

This course focuses on front office, rooms, and housekeeping management in the hospitality and hotel industry. Students will develop an understanding of the effective and efficient operation of a rooms department of a typical full-service or selective-service lodging facility, including management responsibilities and operational techniques. Emphases will include maximization of room sales for financial bottom-line, room, and housekeeping upkeep and presentation, front office scheduling, and personnel training and development.

Front Office Operations

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Bristol University
Training Center(s)/Venue(s): Anaheim, United States

This course presents a systematic approach to front office procedures by detailing the flow of business, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management.

ROOMS-DIVISION MANAGEMENT

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Morgan State University
Training Center(s)/Venue(s): Baltimore, United States

A study of the components of the rooms division i.e. the front office, reservations, communications-PBX, housekeeping, and security. Full house management and yield management strategies are emphasized in this course. Effective selling techniques and profit maximizing options are examined.

Front Office Procedures

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: North Island College
Training Center(s)/Venue(s): Campbell River, Courtenay, Port Alberni, Port Hardy, Ucluelet, Canada

In this course you will learn all the steps to receiving reservations, registrations, front office responsibilities and the secrets to keeping the front office profitable while providing top-notch service.

Front Office and Guest Services

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Georgian College
Training Center(s)/Venue(s): Barrie, Canada

This course prepares students to work in a front office of a lodging establishment. Guest relations, servicing, hospitality computer systems and front office procedures are the main focus of this course.

Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Centennial College School of Continuing Education
Training Center(s)/Venue(s): Toronto, Canada
  V

Front Office Operations presents a systematic approach to front office procedures by detailing the flow of business through a hotel beginning with the reservation process and ending with checkout and settlement.

This course examines the various elements of effective front office management paying close attention to planning, forecasting and evaluating front office procedures. Front Office procedures, guest relations and satisfaction, communications with the other hotel departments are placed within the context of the overall operation of a hotel.

FRONT/ BACK OFFICE OPERATIONS

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Kings College Charlotte
Training Center(s)/Venue(s): Charlotte, United States

This course teaches the principles of effective front and back office management. Emphasis is placed on the reservation, check-in/check-out procedures, and customer service. Accounting functions and administrative procedures are also reviewed.

Front Office Operations

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Johnson & Wales University Providence Campus
Training Center(s)/Venue(s): Providence, United States

This course familiarizes students with the front office department of the hotel. Emphasis is placed on guestroom availability, reservation processing, guest registration, night audit and check-out procedures through a computerized property management system. The student focuses on all aspects of the unique relationship between the front office and other departments in the hotel.

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