IEC Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of IEC




Total 26 training courses and degree programs available around the world.

EXIN ISO / IEC 20000 (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Adept Technology Pvt Ltd.
Training Center(s)/Venue(s): Bangalore, Chennai, Cochin, Hyderabad, New Delhi, Mumbai, Pune, Kolkatta, India
  V

The EXIN IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as their relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.

Detailed Content

Introduction to IT Service Management

Content of ISO/IEC 20000, section 1-5 - basics

Scope

Terms and definitions

Requirements for a management system

Planning and implementing service management

Planning and implementing new or changed services
Content of ISO/IEC 20000, section 6-10 - IT Service Management Processes

Resolution Process

Control Process

Release Process

Service Delivery Process
Read More]

ISO IEC 27001 - Information Security Management 1 image ISO IEC 27001 - Information Security Management Workshop (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Pandora Security Labs Inc.
Training Center(s)/Venue(s): Pasig City, Philippines
  V

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Description
The ISO 27000 family of standards helps organizations keep information assets secure.

Using this family of standards will help your organization manage the security of assets such as financial information, intellectual property, employee details or information entrusted to you by third parties.

ISO/IEC 27001 is the best-known standard in the family providing requirements for an information security management system (ISMS).

For more details for this services pls. contact us.

Judy Raon
Account Executive
Email: jraon@pandoralabs.net
Tel:(02)625-2861,(02)625-6114
Mobile: +639261069134
Web: https://www.pandoralabs.net

Documenting & Implementing an ISO/ IEC 27001 : 2005 ISMS

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Neville-Clarke Philippines, Inc.
Training Center(s)/Venue(s): Manila, Cebu, Davao, Philippines
  V

Objective
At the end of this course participants should be able to:
- Understand and apply the ISO documentation structure
- Determine approaches to lean documentation and document control
- Develop your own standards for documentation and control
- Perform business process centric documentation
- Use appropriate tools for process analysis and documentation
- Identify critical documents and records to verify establishment and continual improvement of their ISO system
- Determine skills required for maintaining and controlling documentation

Who Must Attend
This training course is suitable for
- Senior Managers tasked to implement information security
- Security Officers (IT Security, Physical Security)
- Line/Functional/Process Managers (QMR, EMR, MIS, HR, etc)
- Process Owners
- Anyone tasked to implement Information Security or seeking a career in Information Security

Course Topics
- Introduction
- ISMS Terms and Concepts
- Documentation requirements of ISO 27001
- Strategies in documentation
- Impl... [Read More]

ISO / IEC 20000 Consultant Workshop (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: SitesPower Training Institute
Training Center(s)/Venue(s): Dubai, Sharjah, United Arab Emirates
  V

This interactive workshop, leading to the ISO / IEC 20000 Consultants examination, is designed to provide a basic level of knowledge in the ISO / IEC 20000 IT Service Management standard and its application. It is aimed at practicing IT consultants who wish to assist organizations to prepare for certification under the itSMF’s ISO / IEC 20000 certification scheme.

The course covers the interpretation and application of the ISO / IEC 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification within the ISO / IEC 20000 certification scheme.

Internal auditors involved in preparing an organization for ISO / IEC 20000 certification might find this course more appropriate than the Auditor course. An exam will be conducted at the end of the training.

ISO / IEC 20000 Foundation (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: SitesPower Training Institute
Training Center(s)/Venue(s): Dubai, Sharjah, United Arab Emirates

SitesPower Training Institute is running a training course/program about ISO / IEC 20000 Foundation, or has provided such training courses/programs before. Please visit the official website of SitesPower Training Institute to check the availability of this course.

ISO / IEC 27000

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: The SANS Institute
Training Center(s)/Venue(s): Baltimore, San Antonio, Monterey, New Orleans, Orlando, Phoenix, Reston, Washington, DC, United States
  V

This track is designed for information security officers or other management professionals who are looking for a how-to guide for implementing ISO-27000 effectively and quickly. While the standard is very well written, anyone who has actually tried to shift to an ISO-27000 structured security organization knows that there can be some significant hurdles to overcome. This track will give you the information you need to go back to your organization with a plan of action to get the job done! This course has proven especially valuable for organizations whose 27000 implementation is currently "stuck in the mud" or is simply taking longer than management would like.

ISO / IEC 17025 Lead Assessor

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: American Society for Quality
Training Center(s)/Venue(s): Milwaukee, United States
  V

Want to learn better audit practices using the ISO/IEC 17025 standard? This course will prepare you to meet technical demands of the standard while providing practical exercises to aid comprehension.

This course is designed to enable you to develop a solid understanding of the ISO/IEC 17025 standard and be able to plan and lead an ISO 17025 audit.

Learning Objectives
Understand all of the ISO/IEC 17025:2005 elements.
Cover the full range of assessment techniques and good practices.
Benefit from practical assessment exercises.
Gain an understanding and assessing uncertainty, traceability, and PT/ILC.
Get practical experience of planning, running, and reporting on assessments.

ISO / IEC 17025

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: SAI Global (USA)
Training Center(s)/Venue(s): Paramus, United States
  V

Growth in the use of management systems generally has increased the need to ensure that laboratories that form part of larger organizations or offer other services can operate to a quality management system that is seen as compliant with ISO 9001 as well as meeting ISO/IEC 17025.

The purpose of this course is to provide attendees with a comprehensive understanding of the laboratory accreditation process, an in depth knowledge of ISO/IEC 17025 Management and Technical Requirements, and an effective process for its implementation.

The course also serves as the basis for the prerequisite knowledge necessary to undertake comprehensive courses in auditing, which forms part of the laboratory accreditation process.
Who Should Attend?

Laboratory quality/technical managers

Laboratory technicians/supervisors

Assessors of laboratory management systems

Users of calibration and test services

Directors of quality

Improvement of measurement & testing groups

Key Session Topics

The advantages of Laboratory Accreditati... [Read More]

ISO / IEC 20000 Overview Workshop

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: ITSM Academy, Inc.
Training Center(s)/Venue(s): Dallas, Fort Lauderdale, Reston, United States
  V

At the end of this four (4) hour workshop attendees will have received a clear overview of the international Standard for IT Service Management, ISO/IEC 20000. They will also have an understanding of the history, value and path toward ISO accreditation.

Audience: Anyone / Everyone Interested in Learning about Service Quality and ISO/IEC 20000.

Prerequisite: None

PMI PDUs: 3

ISO / IEC 20000 Foundation (Certificate)

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: ITSM Academy, Inc.
Training Center(s)/Venue(s): Dallas, Fort Lauderdale, Reston, United States
  V

Since 2005, ISO/IEC 20000 (also referred to as ISO 20000 and ISO 20K) has been the international standard for IT Service Management (ITSM). The ISO/IEC 20000 Certificate, which is issued to organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a quality ITSM Program

For organizations not immediately seeking ISO/IEC 20000 certification, the training provides an international standard of best practices against which to benchmark your current ITSM and Service Quality Management programs.

Class is delivered as an Live, Instructor Led, Virtual Class (learn more), over four (4) days - 4 hours per day. The EXIN exam (which is included with class) is web-based, learners choose the time, place and proctor for their exams.

Electronics Engineering Technology - PLC programming IEC 61131-3

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Seneca College of Applied Arts and Technology
Training Center(s)/Venue(s): King City, Markham, Toronto, Canada
  V

As a student of ELN, you’ll gain a broad understanding of instrumentation, process control, sequential control, data acquisition, servo control, event driven PC programming, PLC programming using modern industrial programming languages (IEC 61131-3), analog/digital electronics, AC and DC machines, industrial field bus and conventional networks, and power electronics.

During the final year of the program, you’ll focus on applying learned principles to a project demonstrating computer control of a manufacturing process. The project involves the integration of PLC’s, PC’S, a robot using field bus and ethernet technology and TCP/IP protocol. You’ll also study instrumentation and control systems to better understand the effects of process static and dynamic characteristics on control strategy and controller tuning.

ISO / IEC 17025 Laboratory Assessor/Lead Assessor

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: NATA
Training Center(s)/Venue(s): Sydney, Australia
  V

This course is designed to train anyone who wishes to perform laboratory assessments using ISO/IEC 17025 as the assessment standard.Â

WHO SHOULD ATTEND:
Laboratory staff or management who require a sound understanding of the assessment process, or for the purpose of conducting second party audits on subcontract facilities or suppliers. It is also of benefit to staff from conformity assessment bodies involved with assessing or monitoring laboratory operations.

COURSE CONTENT:
Requirements of ISO/IEC 17025
Documentation and document control
The accreditation process, including organising an assessment and document reviews
Conduct of assessments
Assessment techniques  ?what to evaluate and how
Recording and reporting assessment findings
LEARNING OUTCOMES:
Identify the principles and techniques of assessment, and apply this acquired knowledge in the conduct of assessments.
Identify the management requirements and the general technical requirements of ISO/IEC 17025, and apply these requirements to the assessment of testin... [Read More]

ISO / IEC 17025 Workshop

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: NATA
Training Center(s)/Venue(s): Sydney, Australia
  V

ISO/IEC 17025 is an international laboratory standard which describes the requirements laboratories must meet if they wish to demonstrate that they:

Operate a quality system
Are technically competent; and
Are able to generate technically valid results.
This session is delivered as a practical workshop interacting with the standard, discussing common challenges when implementing the requirements, and exploring possible solutions within the context of NATA’s accreditation requirements.

WHO SHOULD ATTEND:
Authorised signatories, laboratory managers, quality managers and frontline staff responsible for implementing the quality system of your facility.

COURSE CONTENT:
Purposes of the standard
The history of accreditation requirements for laboratories and testing facilities
A laboratory’s process
Structure of the standard
Clauses of ISO/IEC 17025 (a facilitated discussion will occur with each clause)
LEARNING OUTCOMES:
An understanding of the standard’s development and purpose
Ability to apply the requirements o... [Read More]

ISO / IEC 20000 Auditors (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: IT Governance Ltd.
Training Center(s)/Venue(s): Ely, United Kingdom
  V

The Certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The examination consists of a single, 1-hour, "closed book", multiple-choice paper.



In order to pass, candidates must answer 18 or more questions correctly.

This course is approved by ITSMF, the IT Service Management Forum and meets their training requirements.
Who is this course suitable for?
People who are certified ISO9000, BS7799 or TickIT auditor
or a certified internal auditor.
What does this course cover?
Provide adequate knowledge on the contents and requirements of ISO/IEC 20000.
Attain knowledge to conduct audits against the requirement of the standard.
Provide opportunity to practice the knowledge gained during the sessions.
Understand and establish the implementation requirements for an IT Service Management System through the process of PDCA. (Plan-Do-Check-Act)
Identify and evaluate the areas of improvements
During the course, you will learn:

Con... [Read More]

ISO / IEC 20000 Foundation Certificate

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: IT Governance Ltd.
Training Center(s)/Venue(s): Ely, United Kingdom
  V

This 3-day course covers the knowledge required to gain an understanding of the content and requirements of the international standard ISO/IEC 20000: IT Service Management.

Who is this course suitable for?
Service owners, process owners and other service management staff with an awareness of and familiarity with the ISO/IEC 20000 standard
Individuals with the necessary knowledge to assess the relevance and importance of the ISO/IEC 20000 standard to the service management activities within their own organisation
Managers and team leaders with a knowledge of a typical ISO/IEC 20000 IT service management system
Internal auditors, process owners, process reviewers and assessors with a good knowledge of the ISO/IEC 20000 standard, its contents and justification of the need for internal reviews, assessments and audits
Evidence that delegates have achieved a foundation level of knowledge of the ISO/IEC 20000 standard
NOTE: This is a Foundation level qualification and does not provide the advanced level of knowledge for external auditors, consultants... [Read More]

ISO / IEC 20000 Executive Consultant Manager (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: InterProm USA
Training Center(s)/Venue(s): Atlanta, Chicago, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Miami, New York, Phoenix, United States
  V

The course outline indicates the possible structure of the master class. This is an indication only that by no means dictates how training should be conducted. However it provides a logical order for the exam topics and gives a time indication that corresponds with the exam requirements percentage, the overall duration of the master class is a minimum of 20 contact hours plus an 8 hour examination session. The master class consists of two sessions, two days each, with a period in between for the master class projects, of at least 3 months. The tutor will have a recommended contact time of 2 hours with each student each month during this period, This is expected to be through remote support (e-mail/telephone/forum).

The first session of the master class, among others, will prepare the participants for their project and introduce the topics from the syllabus in line with the exam requirements. It is assumed the students have prepared themselves for the master class and will actively participate in the discussion, sharing experiences in the key areas within the role of ... [Read More]

ISO / IEC 20000 Consultant Manager (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: InterProm USA
Training Center(s)/Venue(s): Atlanta, Chicago, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Miami, New York, Phoenix, United States
  V

The Consultant Manager Certificate in IT Service Management according to ISO/IEC 20000 is designed to provide practical knowledge of maintaining and improving the overall IT service management system.
Successful candidates will receive a third-party, internationally recognized confirmation of their ability to apply IT Service Management system concepts in accordance with ISO/IEC 20000.

The Consultant Manager qualification brings with it many benefits which are summarized here, for example, it provides guidance on:

Documenting and maintaining ITSM policies
Maintaining a portfolio of products and services
Understanding and applying cultural change methods and techniques
Motivating people
Assessing the IT service management system
Aligning service improvement initiatives to reflect ITSM strategy This well-structured training program helps candidates to continually improve their personal qualifications, thus supporting their continual professional development within their organization. There is a clearly defined qualification path for candid... [Read More]

ISO / IEC 20000 Professional (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: InterProm USA
Training Center(s)/Venue(s): Atlanta, Chicago, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Miami, New York, Phoenix, United States
  V

The Professional Certificate Management and Improvement of IT Service Management processes according to ISO/IEC 20000 is designed to provide practical knowledge of how documents and records should be applied and analyzed. For example, how an IT Service Management policy can be applied within the IT Service Management function and how IT Service Management process performance information can be analyzed to bring further benefit.
Successful candidates will receive a third-party, internationally recognized confirmation of their ability to apply IT Service Management system concepts in accordance with ISO/IEC 20000.

IT Service Management decision makers are faced with many options with regards to how they fulfill their personnel development needs some of these options present complex paths which they find difficult to align to the needs of the different roles within IT Service Management.
The ISO/IEC 20000 qualification scheme helps to address this issue by introducing a scheme based upon the role based needs of an IT Service Management organization. Not only do ... [Read More]

ISO / IEC 20000 Foundation Bridge (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: InterProm USA
Training Center(s)/Venue(s): Atlanta, Chicago, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Miami, New York, Phoenix, United States
  V

The ISO/IEC 20000 Foundation Bridge course is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to “remember?and “understand?the concepts that are explained.
Successful candidates will receive a third-party, internationally recognized confirmation of knowledge in IT Service Management systems as per ISO/IEC 20000.

The qualification and training program ISO/IEC 20000 qualification program for personnel familiarizes candidates with the contents of the ISO/IEC 20000 Edition 1 (2005) standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith. The individual qualifications enable candidates to apply their acquired knowledge and fulfill role- and function-specific management tasks in IT Service Management in a targeted manner.

This well-struct... [Read More]

ISO / IEC 20000 Foundation (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: InterProm USA
Training Center(s)/Venue(s): Atlanta, Chicago, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Miami, New York, Phoenix, United States
  V

The syllabus of ISO/IEC 20000 Foundation is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to “remember?and “understand?the concepts that are explained.

Successful candidates will receive a third-party, internationally recognized confirmation of knowledge in management systems as per ISO/IEC 20000.

The course is covering the following subject areas:

General management systems and continuous improvement process (CSIP)
The significance of IT Service Management as per ISO/IEC 20000
Service Management processes and their interfaces with other processes

Course Prerequisites None

Course Curriculum Understanding the definitions and principles of service quality management
Quality
Service
IT Service Management
Processes
Continual Improvement
Understanding the position of ISO/IEC 20000 in IT Service Management
The landscape of standards and f... [Read More]

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