ISO 20000 Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of ISO 20000




Total 39 training courses and degree programs available around the world.

APMG ISO/IEC 20000 Auditor (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge UAE
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
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Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
Delegates attending the course are required to have a minimum of three years�experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization.
The ISO/IEC 20000 Auditor qualification has been awarded 1 credit of the 6 complementary credits available to put towards the ITIL Expert certification.

Course Content
The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements).
ITSM principles.
Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider..
Application and relevance of Parts 2 and 3 of the standard.
What is required in pre-audits, formal certification and surveillance audits using the regulations of the APMG certification scheme.

APMG ISO/IEC 20000 Auditor (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge India
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
Delegates attending the course are required to have a minimum of three years�experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization.
The ISO/IEC 20000 Auditor qualification has been awarded 1 credit of the 6 complementary credits available to put towards the ITIL Expert certification.

Course Content
The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements).
ITSM principles.
Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider..
Application and relevance of Parts 2 and 3 of the standard.
What is required in pre-audits, formal certification and surveillance audits using the regulations of the APMG certification scheme.

APMG ISO/IEC 20000 Auditor (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Malaysia
Training Center(s)/Venue(s): Petaling Jaya, Malaysia
  V

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
Delegates attending the course are required to have a minimum of three years�experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization.
The ISO/IEC 20000 Auditor qualification has been awarded 1 credit of the 6 complementary credits available to put towards the ITIL Expert certification.

Course Content
The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements).
ITSM principles.
Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider..
Application and relevance of Parts 2 and 3 of the standard.
What is required in pre-audits, formal certification and surveillance audits using the regulations of the APMG certification scheme.

APMG ISO/IEC 20000 Auditor (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Indonesia
Training Center(s)/Venue(s): Jakarta, Indonesia
  V

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
Delegates attending the course are required to have a minimum of three years�experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization.
The ISO/IEC 20000 Auditor qualification has been awarded 1 credit of the 6 complementary credits available to put towards the ITIL Expert certification.

Course Content
The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements).
ITSM principles.
Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider..
Application and relevance of Parts 2 and 3 of the standard.
What is required in pre-audits, formal certification and surveillance audits using the regulations of the APMG certification scheme.

APMG ISO/IEC 20000 Auditor (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge China
Training Center(s)/Venue(s): Guangzhou, China
  V

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
Delegates attending the course are required to have a minimum of three years�experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization.
The ISO/IEC 20000 Auditor qualification has been awarded 1 credit of the 6 complementary credits available to put towards the ITIL Expert certification.

Course Content
The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements).
ITSM principles.
Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider..
Application and relevance of Parts 2 and 3 of the standard.
What is required in pre-audits, formal certification and surveillance audits using the regulations of the APMG certification scheme.

APMG ISO/IEC 20000 Auditor (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Singapore
Training Center(s)/Venue(s): Singapore, Singapore
  V

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
Delegates attending the course are required to have a minimum of three years�experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization.
The ISO/IEC 20000 Auditor qualification has been awarded 1 credit of the 6 complementary credits available to put towards the ITIL Expert certification.

Course Content
The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements).
ITSM principles.
Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider..
Application and relevance of Parts 2 and 3 of the standard.
What is required in pre-audits, formal certification and surveillance audits using the regulations of the APMG certification scheme.

ISO 20000 (ITSM) Lead Auditor (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Koenig Solutions Ltd.
Training Center(s)/Venue(s): Bangalore, Dehradun, Goa, New Delhi, Shimla, India
  V

Information Technology Service Management or ITSM is a process based approach that intends to align the IT process delivery with the objectives of an enterprise. It entails a pattern shift from IT management as stacks of distinct components to delivery of end-to-end IT services with best practices. This ISO 20000 Lead Auditor training allows course participants to acquire skills to successfully audit an ITSMS in accordance to ISO 20000. It also imparts management expertise to handle a team of auditors by applying audit procedures, principles and techniques. Plan and perform external and internal audits with respect to ISO 19011 and ISO 17021.

Course Objectives

Understanding ISO 19011 guidelines and performing internal audit in accordance with ISO 20000
Gaining expertise and skills to effectively manage an audit team for ITSMS
Realizing the significance of ISO 20000 for operating an IT Service Management System
Identifying the interrelationships between ITIL, ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005
Recognizing the relationship ... [Read More]

ISO 20000 Practitioners Workshop (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: TASC Management Corporation
Training Center(s)/Venue(s): Fairfax, Reston, Sterling, United States
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This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service

Management standard and its application. It is aimed at practicing IT practitioners who wish to assist organizations to prepare for certification under the itSMF&,#146,s ISO/IEC 20000 certification scheme.

The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme.

Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the Auditor course. An exam will be conducted at the end of the training.

The components of the training program include:

�Course Certificate: ISO20000 Practitioner

�Duration: 3 Days �(24 Hours of Training)

�Course Delivery: Instructor Le... [Read More]

EXIN ISO / IEC 20000 (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Adept Technology Pvt Ltd.
Training Center(s)/Venue(s): Bangalore, Chennai, Cochin, Hyderabad, New Delhi, Mumbai, Pune, Kolkatta, India
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The EXIN IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as their relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.

Detailed Content

Introduction to IT Service Management

Content of ISO/IEC 20000, section 1-5 - basics

Scope

Terms and definitions

Requirements for a management system

Planning and implementing service management

Planning and implementing new or changed services
Content of ISO/IEC 20000, section 6-10 - IT Service Management Processes

Resolution Process

Control Process

Release Process

Service Delivery Process
Read More]

Implementing IT Service Management (ISO 20000) Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Pandora Security Labs Inc.
Training Center(s)/Venue(s): Pasig City, Philippines
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Description
IT service Management core team, all IT service managers, DCO manager, DCO engineers, Service desk leaders, Service Delivery, Managers, Project Managers, IT department executives, IT infrastructure managers, Quality Executives, Technical writers, Networks/ Systems Administrators, IT/ IS auditors, Internal auditors, IT Governance Professionals and Compliance Officers, People involved in the implementation of information security and risk management in the organization.

This workshop is a preparation course for the following certifications: ISO 20000

For inquiry and outline please contact us.
Judy Raon
Account Executive
Email: jraon@pandoralabs.net
Tel:(02)625-2861,(02)625-6114
Mobile: +639261069134
Web: https://www.pandoralabs.net

ISO/IEC 20000 for Practitioners Workshop

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: ProTech Professional Technical Services, Inc.
Training Center(s)/Venue(s): Columbia, Columbus, Kansas City, Oklahoma City, Omaha, Pittsburgh, Sacramento, San Francisco, Tulsa, United States
  V

This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its application. It is aimed at practicing IT practitioners who wish to assist organizations to prepare for certification under the itSMF&,#146,s ISO/IEC 20000 certification scheme. The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme. Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the Auditor course. An exam will be conducted at the end of the training.

Duration:
3 Days/Lecture &, Lab

Audience:
This course is designed for IT consultants/practitioners, quality consultants, IT service providers, IT service managers, and IT auditors involved in the implementation ... [Read More]

ISO/IEC 20000 Foundation (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: CTE Solutions Inc.
Training Center(s)/Venue(s): Calgary, Edmonton, Halifax, Montreal, Ottawa, Saskatoon, Toronto, Vancouver, Victoria, Winnipeg, Canada
  V

The primary objectives are:

•To provide participants with a basic understanding of the ISO/IEC 20000® standard, contents of parts 1 and 2, ITSM processes relationships, benefits, and goals.
•To provide participants a firm foundation in quality specification of IT Service Management best practices, and facilitate the knowledge leading to ISO/IEC 20000® Foundation Certification exam.

Day 1

•The evolution of IT Service Management (ITSM)
•Introduction and background of ISO/IEC 20000
•Benefits and challenges in implementing a Quality Service Management System
•Relationship of ISO/IEC 20000® to the BS 150000 Standard, and to the
•Information Technology Infrastructure Library (ITIL)
•Essential definitions
•Understanding and interpretation of ISO/IEC 20000-Part 1
•The mandatory requirements for ITSM
•Homework - reading assignment

Day 2

•Understanding and interpretation of ISO/IEC 20000-Part 2
•The application of the British Standard BS 15000 and ITIL® (Guidance for ... [Read More]

ISO/IEC 20000 for Practitioners Workshop (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Nouri Associates, Inc.
Training Center(s)/Venue(s): San Francisco, United States
  V

This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its application. It is aimed at practicing IT practitioners who wish to assist organizations to prepare for certification under the itSMF’s ISO/IEC 20000 certification scheme. The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme. Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the Auditor course. An exam will be conducted at the end of the training.

ISO 20000 for Auditors (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Nouri Associates, Inc.
Training Center(s)/Venue(s): San Francisco, United States
  V

This course is designed for professionals and certified auditors who would like to learn how to perform auditing activities as either internal or external auditors based on the ISO/IEC 20000 standard. At the end of the 2-day classroom training, the ITSMF certification exam, which is a multiple-choice exam, can be taken. This training does not cover audit techniques or the issues involved in preparing an organization for an audit. The certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The course covers the interpretation and application of the ISO/IEC 20000 standard. The exam consists of a closed-book, 25-question, multiple-choice, paper-based test. To pass, candidates must answer 18 or more questions correctly.

Audience
IT service providers, IT service managers, and IT auditors involved in the implementation of ISO 20000

Learning Objectives
At the end of this course, you will be able to:

•Identify the objectives and major content of IT Service Management proce... [Read More]

Requirements for ISO 20000 Certification

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Nouri Associates, Inc.
Training Center(s)/Venue(s): San Francisco, United States
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The Requirements for ISO 20000 Certification course provides you with an overview of the publications and ISO 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO 20000 standard and all it’s components.

Course Description
In this case study driven course you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This e-learning course will help you understand the benefits of applying the ISO 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements

Audience
Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers

Learning Objectives
At the end of this course, you will be able to:

•Understand the principles of Service Management
•Identify the ben... [Read More]

IT Service Management System Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: IntelleSecure
Training Center(s)/Venue(s): Bangalore, Chennai, India
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This workshop gives you an understanding of the key elements of the ISO/IEC 20000 international standard for IT Service Management along with the specific requirements of the Quality Management system.

ISO/IEC 20000 has been developed in order to meet the needs of the wider international audience and to provide a common understanding of the management of IT services worldwide.

ISO/IEC 20000 will enable organizations to benchmark their capability in delivering managed services, measuring service levels and assessing performance. It will also reduce operational exposure to risk, meet contractual and tendering requirements, demonstrate service quality and deliver best value.

This workshop specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the Service Management Systems (SMS). The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

Benefits

On completion of this course, participants will get a better ... [Read More]

ISO/IEC 20000 consultants

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Hewlett-Packard Education & Training
Training Center(s)/Venue(s): Atlanta, Baltimore, Chicago, Denver, Detroit, Houston, Irvine, Pennsylvania, Phoenix, Seattle, United States
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This 3-day course gives a broad overview of the ISO/IEC 20000 IT Service Management standard educates attendees in how to scope and prepare for formal certification process. It includes guidance on the itSMF ISO/IEC 20000 Certification Scheme, a detailed look at parts 1 and 2 of the standard, scoping guidelines, implementation considerations, preparing for an audit, and the role of the Registered Certified Body (RCB). The course includes the formal itSMF ISO/IEC 20000 Consultants Examination.

This course will give students a broad understanding of the ISO 20000 certification scheme and how it should be applied. It will prepare them in readiness for moving towards formal certification. Specifically it will cover the following areas:

ISO/IEC 20000 part 1; the formal specification which defines the requirements for an organization to deliver and manage service of an acceptable quality
ISO/IEC 20000 part 2: the code of practice which describes best practice for service management processes within the scope of part 1
The itSMF ISO/IEC 20000 Certification Sc... [Read More]

ISO 20000 ITSM

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Neville-Clarke Philippines, Inc.
Training Center(s)/Venue(s): Manila, Cebu, Davao, Philippines
  V

Course Synopsis
To facilitate the effective operation of the IT Service Operation, a Lifecycle of ITSM Strategy for effectiveness and towards optimization is endeavored to be focused on customer requirements, hinged on effective process controls and interfaces, with a thrust for system development to maturity and continual improvement.

Course Objectives
This training course aims to explain the purpose of managing the strategies and transformational goals to operate as a service provider integrated into the enterprise’s value assessment. This will facilitate the enterprise to extend its customer service capability throughout the IT organization and the service it delivers.

Who Must Attend
A wide audience of IT Service Management staff of internal or external IT Service Providers with an interest in Service Quality management and ISO20000. The combination of ITIL Foundation and the ISO/IEC 20000 Certificate will provide a firm basis for professionals working in an ISO20000 certified organisation. Delegates attending this course should, ideally, ha... [Read More]

ITSM and Certification Workshop

Course Format: Blended
School/Trainer: Simplilearn Solutions
Training Center(s)/Venue(s): Bangalore, India
  V

Greetings from Simplilearn!

We invite you to our 2 days Information Technology Service Management (ITSM) based on ISO/IEC 20000 Training in:
Bangalore, Delhi, Mumbai & Pune: 14 - 15th April’,12
Hyderabad: 21 â€?22nd April’,12
Chennai & Kolkata: 28 â€?29th April’,12

Seats are filling fast. Hurry up and get yourself enrolled
Email to abhishek@simplilearn.com or call +91-8880315962 / 080 6547 2932 to block your seat.
For More Information :
http://www.simplilearn.com
For Call Back Enquiry :
http://www.simplilearn.com/simplilearn/callback/callback.htm

ISO / IEC 20000 Consultant Workshop (Certificate)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: SitesPower Training Institute
Training Center(s)/Venue(s): Dubai, Sharjah, United Arab Emirates
  V

This interactive workshop, leading to the ISO / IEC 20000 Consultants examination, is designed to provide a basic level of knowledge in the ISO / IEC 20000 IT Service Management standard and its application. It is aimed at practicing IT consultants who wish to assist organizations to prepare for certification under the itSMF’s ISO / IEC 20000 certification scheme.

The course covers the interpretation and application of the ISO / IEC 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification within the ISO / IEC 20000 certification scheme.

Internal auditors involved in preparing an organization for ISO / IEC 20000 certification might find this course more appropriate than the Auditor course. An exam will be conducted at the end of the training.

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