Telemarketing Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Telemarketing




Total 15 training courses and degree programs available around the world.

Telemarketing (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Jk Michaels
Training Center(s)/Venue(s): Lagos, Nigeria

Telemarketing Training will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.

High Impact Telesales Sales Skills (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: iTrainingExpert.com
Training Center(s)/Venue(s): Kuala Lumpur, Malaysia
  V

For enquiries, please contact us at info@itrainingexpert.com

Visit our website at http://www.itrainingexpert.com for more details

This training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently. Learning of each key element of Telephone Sales, Handling Objections, Closing and Cross Selling has been included, in order to give the professionals a complete understanding of how to apply the required skills.

Telemarketing Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Reflection Seminars
Training Center(s)/Venue(s): Montreal, Vancouver, Victoria, Canada
  V

We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success.



This one-day workshop will help you hone your communication skills. You will learn to persuade, to personalize each sales call to the person and to the situation.



How You Will Benefit:
â—? Enhance communication skills, from first impression to closing the sale

â—? Learn how to warm up your sales approach to reduce your fear of cold-calling

â—? Use the telephone effectively to generate more leads and repeat business

â—? Identify ways to make a positive first impression

â—? Identify strategies that help you speak to the decision-maker

â—? Choose the right ... [Read More]

Telephone Selling Skills Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: MTD Sales Training
Training Center(s)/Venue(s): Birmingham, Bristol, Coventry, Leeds, London, Northampton, United Kingdom
  V

If you need to generate more leads, set up more appointments or make more sales over the telephone, then this is a 1-day must attend workshop. You will cover all of the essential telephone selling skills that you need to feel comfortable in making and dealing with those cold calls.

Selling over the telephone is a specialist activity whether you are selling the appointment or a product direct and is different to face to face encounters so it is vital that you can learn the techniques and strategies that are best suited for lead generation and selling over the telephone.

Who Will Benefit From The Course?

Telesales staff
Telemarketing staff
Incoming call handlers
Outbound sales staff
Business development managers
Sales people who have had no formal training on the subject before
Sales people who need a refresher and need to get "back to basics" and refocus their time and effort
New sales people
Client relationship managers
Account managers
Business development managers
Commercial managers

What ... [Read More]

Direct and Database Marketing

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Golden Gate University
Training Center(s)/Venue(s): Los Angeles, San Francisco, Santa Clara, Seattle, United States
  V

Covers the planning, design, and execution of direct marketing programs, including methods for utilizing databases and targeting techniques. Students will learn how to design direct-mail, telephone, catalog, email and web-based marketing programs for consumer goods, services and industrial markets. Students will learn the principles of database design for marketing and the basic techniques of statistical analysis for targeting, utilizing case studies and guest speakers. Excel Spreadsheet program will be used

Outbound Calling

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: The Chartered Institute of Marketing
Training Center(s)/Venue(s): Birmingham, London, Manchester, Maidenhead, United Kingdom
  V

Ten steps to success and the telesales attitude.
How to reduce the rejection factor.
How to establish goals.
The call structure.
The qualified appointment.
Handling the gatekeeper and gaining interest.
The first 15 seconds of the call.
The voicemail pitch.
Effective questioning techniques.
Handling telesales objections.
Closing the appointment.

Course content
Inbound call structure.
Call preparation.
Call objectives.
Gain access to the decision maker.
Create interest and rapport.
Qualify the prospect.
Close the call objective.

Telemarketing Compliance

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Learn Skills
Training Center(s)/Venue(s): Galway, Ireland
  V

This course explains the essentials of telemarketing law in an easy-to-understand way that enables your employees to spot important telemarketing-related issues.

The topics covered in the course include �
Sources of telemarketing law
Do-not-call rules
National Do-Not-Call exemptions
Auto-dialing regulations
Call abandonment
Abusive practices
Required disclosures
Payment authorization
Recordkeeping requirements
Penalties

Managing Teleworkers (Certificate)

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: OCCC Corporate Learning
Training Center(s)/Venue(s): Oklahoma City, United States
  V

Get the best professional development in telework. Then boost productivity and your organization’s bottom line.

For those supervising teleworkers, telecommuters, prospective telecommuters, decision makers, trainers, HR professionals, and anyone interested in telework.

An online certificate program from the Learning Resources Network (LERN), a leading provider of professional development and pioneer in telework.

Take the two online courses, pass a 50 question test, and then get a certificate and recognition for your knowledge in this important and growing area for business, government and nonprofit organizations

CALL CENTER TELEMARKETING

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Fresno City College
Training Center(s)/Venue(s): Fresno, United States

Introduction to call center telemarketing; overview of call center software; usage of telephone system and call center software.

TELEMARKETING

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Fresno City College
Training Center(s)/Venue(s): Fresno, United States

Introduction to telemarketing; overview of the telecommunications network; usage of telephone systems, modems, fax machines, and the Internet.

Professional Telephone Techniques

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: NDA Tasmania
Training Center(s)/Venue(s): Hobart, Launceston, Devonport, Australia
  V

This course will enable you to promote a professional image of your organization by using effective and efficient telephone techniques.
Audience
This course is aimed at anyone who comes into contact with customers or potential customers via the telephone.
Duration
One day.
Course Outcomes
1. Create the right impression of your company and yourself.
2. Build rapport with someone you cannot see and who cannot see you.
3. Actively listen and question to control calls.
4. Relay clear and concise messages.
5. Understand the role of voice mail in service image.
6. Handle complaints, difficult customers and „one-off�situations.
7. Apply correct phone etiquette and language.

Telemarketing: Using the Telephone as a Sales Tool

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: ctc TrainCanada
Training Center(s)/Venue(s): Calgary, Edmonton, Halifax, Mississauga, Ottawa, Saskatoon, Toronto, Vancouver, Victoria, Winnipeg, Canada

Please click on the training course title to find contact information and links to ctc TrainCanada's website.

Selling Over The Telephone

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Executive Coaching Studio
Training Center(s)/Venue(s): Leeds, Birmingham, Sale, Bristol, London, Woking, Northampton, United Kingdom
  V

Selling on the telephone is a lot harder than face to face selling so it pays to make sure that you have the very latest techniques and strategies to become a robo-salesperson when making outgoing or receiving incoming calls!

This course will teach you specific knowledge and skills for telephone selling.

The course covers: how to sell on incoming and outgoing calls, how to cross and up sell when taking orders, how to make cold calls, and general telephone etiquette



Who Will Benefit From The Course?

Call centre staff responsible for making sales
Telesales operators
Salespeople who have to use the telephone a lot to call clients

What Will You Gain From the Course?

Handle difficult objections and skepticism over the phone
Learn how to get to that "YES"
Learn telephone sales models
Learn how to plan out your calls before you make them
Understand the difference techniques required for telephone versus face-to-face selling
Understand the importance of voice tone and words in telephone ... [Read More]

Plan Estrátegico para el Manejo de Objeciones (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Incremental
Training Center(s)/Venue(s): Guadalajara, MĂ©xico

Al final del curso el participante aprenderá como hacer argumentaciones de ventas efectivas para clientes difíciles y sabrá qué hacer en caso de recibir respuestas negativas en el proceso comercial

Telemarketing Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Career Forte
Training Center(s)/Venue(s): Lagos, Nigeria
  V

Selling is a skill area in which you never stop learning. Virtually everybody in sales today sells over the phone at least part of the time, but is it time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance and sometimes replace other means of marketing and selling, and it can dramatically increase your sales success. Develop your communication, persuasion and negotiation skills so that every sales call is personalized to each prospect and each situation.

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