Telephone Skills Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Telephone Skills




Total 103 training courses and degree programs available around the world.

Telephone Skills Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: ISInc
Training Center(s)/Venue(s): Sacramento, United States

This workshop will go far in helping you develop the basic skills you need to be an effective professional person on the telephone. This course is appropriate for new employees in a telephone-based customer service role in any industry or current employees in this role in need of developing these skills

Generating Opportunities Through Cold Calling

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Excel Thru Learning
Training Center(s)/Venue(s): Toronto, Canada
  V

This program will help you to use your relationship selling skills to set first appointments. You will learn how to
understand and handle objections, create an environment where you are comfortable selling your benefits, and
learn how to overcome buyer tactics and ploys. Through this course and continued practice, you will acquire
effective skills in selling appointments.
Program Content:
Selling Skills
�How to Plan for Cold Calling Success �Ways to Build Confidence
�What Are You Really Selling?
�The Importance of Selling the Benefits of Meeting You
�Your Personality Style �Their Personality Style
Creating the Selling Environment
�Understanding the Concept of Consultative Relationships via the Telephone
�Creating a Climate for Trust
�Overcoming the Fear of Rejection
�Understanding the Needs of your Potential Clients
�Cold Calling is Motivating �Discovering How!
Strategy
�Opening the Call
�Your 30 Second Commercial
�Negotiating the Date &, Time
�Closing the ... [Read More]

Sales Success For Call Center Staff Workshop

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Bold New Directions
Training Center(s)/Venue(s): Anchorage, Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York City, Philadelphia, United States
  V

Sales Success for Call Center Staff�is a one or two day experiential training workshop that transforms the way professionals support prospects and customers in the buying process. The old transactional sales process that produced short-term monetary gain is an unproductive dinosaur that failed to build long term sales relationships. We show your call center staff how to cultivate consultative relationships as they uncover prospect’s needs then match them with your products &, services.

Sales Success for Call Center Staffâ„?is designed for building loyal new customer relationships and enhancing existing relationships using inter-personal communication tools and the S.H.A.R.E.S. solution process. The result of using these tools in call center sales relationships is that both parties feel satisfied that they have come out ahead. In this experiential training seminar, team members will learn the most effective methods for achieving sales goals through instruction and role play practice sessions which anchor learning for on-the-job success.

Workshop Bene... [Read More]

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - British Columbia
Training Center(s)/Venue(s): Abbotsford, Kamloops, Kelowna, Langley, Nanaimo, Richmond, Surrey, Vancouver, Victoria, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - Saskatchewan
Training Center(s)/Venue(s): North Battleford, Prince Albert, Saskatoon, Canada
  V


This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - Prince Edward Island
Training Center(s)/Venue(s): Charlottetown, Summerside, Canada
  V

Lesson 1:
Introduction to Telephone Communication Skills, How the Communications Process Works, Knowing and Adapting Your Personal Communications Style
Lesson 2:
Active Listening Skills
Lesson 3:
Your Speaking Voice
Lesson 4:
Increasing Your Telephone Professionalism
Lesson 5:
Dealing With Difficult Situations and Customers
Lesson 6:
A Different Communication Tool Bibliography

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - New Brunswick
Training Center(s)/Venue(s): Bathurst, Miramichi, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - Manitoba
Training Center(s)/Venue(s): Dauphin, Selkirk, Steinbach, Winnipeg, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Lesson 1:
Introduction to Telephone Communication Skills, How the Comm... [Read More]

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College - Alberta
Training Center(s)/Venue(s): Airdrie, Brooks, Calgary, Edmonton, Red Deer, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Downtown East Campus
Training Center(s)/Venue(s): Toronto, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Ottawa West Campus
Training Center(s)/Venue(s): Ottawa, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Communication Skills (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Mississauga East Campus
Training Center(s)/Venue(s): Mississauga, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Kingston Campus
Training Center(s)/Venue(s): Kingston, Canada
  V

Lesson 1:
Introduction to Telephone Communication Skills, How the Communications Process Works, Knowing and Adapting Your Personal Communications Style
Lesson 2:
Active Listening Skills
Lesson 3:
Your Speaking Voice
Lesson 4:
Increasing Your Telephone Professionalism
Lesson 5:
Dealing With Difficult Situations and Customers
Lesson 6:
A Different Communication Tool Bibliography

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Hamilton Campus
Training Center(s)/Venue(s): Hamilton, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Guelph Campus
Training Center(s)/Venue(s): Guelph, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Academy of Learning College Richmond Hill Campus
Training Center(s)/Venue(s): Richmond Hill, Canada
  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skills naturally.

Telephone Skills

Course Format: Online / Virtual Classroom / Webinar
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

Not all customer service work happens face-to-face, much of it is conducted by phone. Telephone greetings are critical because they help form first impressions, which help them decide whether to do business with a company in the long run. Having polished telephone skills and practice good phone etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry. It is intended for a general business audience.

By the end of this course the learner will be able to:
•State the importance of telephone communications plays for customer service.
•Describe how to effectively answer the telephone.
•Summarize how to use voice response systems.
•Explain how to leave an effective recorded message.
•List ways to assess your phone deliver skills.

Customer Service Phone Skills Workshop

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: El Centro College
Training Center(s)/Venue(s): Dallas, United States

This workshop combines phone skills and customer service excellence by providing
guidelines, techniques, and the opportunity to practice as well as explore with employees
the kind of customer service representative they want to be.

Telephone Courtesy & Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Northwest Community College
Training Center(s)/Venue(s): Hazelton, Kitimat, Masset, Smithers, Skidegate, Prince Rupert, Terrace, Canada

Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course.

Telephone Skills and Etiquette (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: NDJ Consultants
Training Center(s)/Venue(s): Johannesburg, South Africa

This 2-day programme is packed with proven, workable ideas and techniques based on the experience of successful people across a wide range of companies and industries, to equip learners with the skills and knowledge needed to portray a good image and provide callers with excellent service.

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