Customer Service Online Training Courses & Degree Programs

Schools providing online certificates, diplomas or degrees for Customer Service Skills and Management


Total 90 online training courses and degree programs available.

1 to 1: Customer Service Success - Online

School/Trainer: Online Institute of America
Lakeway, United States
  V

Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth�opportunity to build the relationship or fall short. This module will help you understand your customers&,#146, needs so you can better serve them through each and every interaction.

At the conclusion of this course, you should be able to:
•Improve on how you: Greet, Listen, Respond and Assure a Lasting Relationships
•Understand the customer&,#146,s need and learn how to interactevery interaction.

Customer Service & Customer Focus - Online

School/Trainer: Online Institute of America
Lakeway, United States
  V

This action is made for individuals and is designed to meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to understand the changing needs of your customers and work to anticipate and meet those needs. You will find out everything you can about your customers to clearly understand their needs and how you can best meet them.

Diploma in Customer Service (Level 4) - Online

School/Trainer: Oxford Home Study College
Oxford, United Kingdom
  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Service
Module 7 �The Importance of Effective Communication
Module 8 - Building Long-Term Customer Relations
Module 9 - Dealing with Unprofitable Customers
Module 10 - Importance of Cu... [Read More]

Diploma in Customer Services (Level 4) - Online

School/Trainer: Oxford Home Study College
Oxford, United Kingdom
  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Service
Module 7 �The Importance of Effective Communication
Module 8 - Building Long-Term Customer Relations
Module 9 - Dealing with Unprofitable Customers
Module 10 - Importance... [Read More]

Certificate in Customer Service Level 3 - Online

School/Trainer: Brentwood Open Learning College
Leicester, United Kingdom
  V

The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Customer Service Course Online, aims to develop learner&,#146,s knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Diploma in Customer Service Level 4 - Online

School/Trainer: Brentwood Open Learning College
Leicester, United Kingdom
  V

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Diploma in Public Relations consists of the following units:
Unit 1 - Introduction to Public Relations
Unit 2 - Concepts of Public Relations
Unit 3 - Management and Organisation of Public Relations
Unit 4 - Public Relations as Planned Communication
Unit 5 - Public Relations Tools &, Methods
Unit 6 - Production of Public Relations Material
Unit 7 - Corporate Public Relations
Unit 8 -Media Relations
Unit 9 - Internal Com... [Read More]

Certificate in Customer Service (Level 2) - Online

School/Trainer: Brentwood Open Learning College
Leicester, United Kingdom
  V

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Customer Service Course Online: Key Topics
Customer Service Certification Online, consists of the following four units:
Unit 1 �What is Customer Service
Unit 2 �Telephone Techniques
Unit 3 �Dealing with Difficult Customers
Unit 4 �Solving Customers&,#146, Problems

Managing Customer Service - Online

School/Trainer: Texas Southern University
Houston, United States
  V

Exceptional customer service doesn’t just happen, it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company’s actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer’s needs. They then determine where the gaps in these areas are, and work to narrow those gaps. This helps the company deliver better customer service. This course discusses ways to manage the customer service process. It is designed for general business audiences.

By the end of this course the learner will be able to:
•State why a gap analysis is important.
•Describe the knowledge gap.
•Summarize the standards gap.
•Explain the delivery gap.
•Describe the communications gap.

Competitive Advantage of Exceptional Customer Service - Online

School/Trainer: Texas Southern University
Houston, United States
  V

All companies have competition. Depending on the industry, a company’s competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them. Companies that invest in creating a strong service-oriented culture are more likely to deliver exceptional customer service, this in turn becomes a strategic advantage for the company. This course discusses exceptional customer service and how to leverage it into a competitive advantage.

By the end of this course, the learner will be able to:
•State how exceptional service becomes an advantage
•Describe the role of building trust
•Explain customer perceptions
•Summarize how to earn loyalty
•List several best practices

Customer Service in Behavioral Health - Online

School/Trainer: Texas Southern University
Houston, United States
  V

Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.

After the completion of this course you should be able to:
•Identify the difference between exceptional and mediocre client service
•State why effective client customer service is important for both the agency and the individual
•Name methods for how to communicate effectively with clients, List several customer service best practices
•Identify methods for how to handle upset or difficult clients

HVAC Customer Service - Online

School/Trainer: Texas Southern University
Houston, United States
  V

HVAC Customer Service Module 1
Practical HVAC Customer Service
•Split Second Response
•Fix the Thermostat, not the Customer
•Contain, Qualify &, Correct
•Attitude, Aptitude and Dreaded Morning Calls
•Qualify the Details
•Technician’s Common Courtesy
•Greeting Customers
•Opening &, Closing Calls

HVAC Customer Service Module 2
HVAC Customer Service Tactics
•Truth in HVAC Customer Service
•Service Placebo
•Using “I�Instead of “You� •Accentuating the Positive
•Errors, Absolute Extremes, Imperatives
•Rushing Customers off the Phone
•Verbose Customers
•Using Restraint not Retaliation
•When Less Information is More
•Customer Service Process
•Three F Method

HVAC Customer Service Module 3
Virtual HVAC Customer Service
•Voicemail Etiquette
•Garbage In, Garbage Out
•Do It Right the First Time
•Handling Email
•Email vs. Telephone
•Email Conventions
•Email Abbreviations
•Angry Email

Quality Customer Service - Online

School/Trainer: Rio Salado College
Tempe, United States

The Associate in Applied Science (AAS) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.

Customer Service - Online

School/Trainer: SMU Continuing and Professional Education
Dallas, United States
  V

Keys to Customer Service
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Extraordinary Customer Service
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Customer Service for Professionals - Online

School/Trainer: Drexel University
Philadelphia, United States

This course covers the principles of managing in a service environment with an emphasis on procedures and results that are necessary for all service organizations. Analysis, planning, and problem solving strategies will be examined to empower successful customer oriented employees along with consideration of factors that influence customer service organizations.

Retail Customer Service Skills - Online

School/Trainer: Anderson University
Anderson, United States
  V


The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Objectives

The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:
•Providing an excellent customer experience
•Building customer loyalty
•Dealing with difficult customers
•Building communication skills
•Managing Time
•Working in teams
•Managing yourself and others
•Becoming successful in the retail world
•Identifying retail workplace challenges and opportunities

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