Synergy-Global Knowledge
Alexandria, Cairo, Egypt
http://www.globalknowledge-eg.com/

Advanced Management and Leadership Skills

An effective director-level manager must delegate constantly, become a change agent, and play a vital role as a conduit between executive management and operational staff. This course covers nine key topic modules that will aid any manager who oversees supervisors and is accountable to senior management for accomplishing strategic objectives. Using an evolving case study, you will be promote......
 

Develop the interpersonal and management skills required to build, support, and motivate your team. This course focuses on the interpersonal and management skills you need to be an effective manager. It’s an ideal primer for new managers and a helpful refresher for those who have long been in a management role. Discover the difference between leadership and management and what you ca......
 

Project Managers are asked to do more with less faster than ever before. In this short course, you’ll learn techniques to help you avoid spending your day in a whirlwind of activity that leaves you exhausted, yet with very little accomplished. You’ll learn how to manage priorities, organize your activities, execute without delay, and take back control of your day....
 

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis. Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. Their decisions are imaginative, reasoned, and defensible. In this course, you will be provided with the training and too......
 

Learn best practices for authoring effective documents and composing your communications with clarity, relevance, and precision. In this course, you will learn how to prepare documents that clearly and concisely convey technical information to both technical and non-technical audiences. Discover your writing style and develop a plan to help you overcome writer’s block. Analyze your audienc......
 

Understand the importance of interpersonal communications and sharpen your negotiation skills. A study of verbal and nonverbal communication techniques will start your skills building and get you on your way to communicating clearly and directly. Learn the consequences of poor communication and how to avoid it through open communication and fixing communication breakdowns. A study of active ......
 

Learn the everyday business skills you need to become an effective manager. Success in a technical field does not guarantee success in a management role. Management is a specialization just like every other aspect of business. Become the best manager you can be by learning the latest techniques and approaches to management issues. In this course, you will be introduced to the best practic......
 

Learn to produce powerful, effective presentations-from concept to delivery. The clearer a presentation’s purpose, the more effective the presentation. In this course, you’ll learn to develop a clearly stated purpose and design a logical flow, resulting in a presentation that’s clear, concise, and comprehensive. You will learn how to understand your audience and gear your cont......
 

This five-day instructor-led course provides students with the knowledge and skills to use the Microsoft Office Project Server 2007 enterprise tool to initiate, plan, execute, monitor and control, and close enterprise programs and to customize the enterprise environment. This is the third course in the Microsoft Office Project 2007 Official Curriculum series and addresses the Microsoft Offic......
 

This three-day instructor-led course provides students with the knowledge and skills to initiate, plan, execute, monitor and control, and close enterprise projects by using the Microsoft Office Project Server 2007 enterprise tool. This is the second course in the Microsoft Office Project 2007 Official Curriculum series and covers the Microsoft Enterprise Project Management (EPM) Solution....
 

This three-day instructor-led course provides students with the knowledge and skills to build, maintain, and control well-formed project plans. This is the first course in the Microsoft Office Project 2007 Official Curriculum series and will serve as the entry point for other Microsoft Official Curriculum (MOC) courses covering Microsoft Office Project 2007 and the Microsoft EPM 2007 Solution....
 

These courses (PartI and PartII) are based on the Service Management model described in the IT Infrastructure Library (ITIL) and use experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. It includes co......
 

This focuses on the implementation and management of the Support and Restore processes and functions that are responsible for achieving control and stability within an IT infrastructure and include effective Service Desk, Incident Management, and Problem Management, based on an effective Restore and Support system. It consists of 4 days of lectures and hands-on activities and one day of exam re......
 

The course builds on the general principles covered as part of the ITIL Service Management Essentials course. This enables the organisation to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focussed Services Framework....
 

The course provides an introduction to ITIL® version 3 best practices and how it differs from the current ITIL® guidelines....
 

The course gives a detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice framework. Based on principles described in ITIL’s Service Support and Service Delivery books, this course focuses on taking a holistic a......
 

This hands-on training course, aimed at experienced VMware Infrastructure administrators, has been updated to reflect ESX Server 3.5 and VirtualCenter 2.5. It focuses on ESX Server 3.5 rather than ESX Server 3i. On completion of this course, you can take the examination to become a VMware Certified Professional. This course is a continuation of the VMware Infrastructure 3: Install and Configure......
 

This Veritas NetBackup PureDisk 6.5 Administration course provides the IT professional with instruction on the functionality of Veritas NetBackup PureDisk 6.5 software. This course covers the general principles of using NetBackup PureDisk to implement a storage management strategy, including how to; Install, configure, and operate NetBackup PureDisk 6.5; Manage NetBackup PureDisk using the Web ......
 

This course provides a high level product overview and insigt into installing and configuring Control Compliance Suite 9.0. The course includes a high level introduction to compliance, a product overview, information on features and functionality, architecture overview, deployment overview, key configuration tasks, introduction to troubleshooting, and troubleshooting the CCS 9.0 infrastructure,......
 

Technology today is ‘networked��even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts. Organizations employ network and system administrators to cater to its networking needs. However, today’s knowledge workers are increa......
 

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