Latest 297 Training courses, certificate, diploma and degree programs: 

2017 Customer Service Courses
at school(s) in Australia or delivered online/live/on-site/by e-learning

Support Centre Analyst (SCA) (Certificate)

Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia


This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement. Help desk professionals and support centre analysts provide front-line support and act as the primary co......

Class Format: Public Course / Instructor-Led

Customer Service Excellence

Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia


Developing excellence in customer service directly impacts the success, image and reputation of your organisation. View your clients as your job rather than an interruption of it. Train your staff to realise what they say about customer service is not nearly as important as what they do and have them making happy customers job #1. Skills Gained •To view your clients/customers a......

Class Format: Public Course / Instructor-Led

Customer Service in Microsoft Dynamics CRM 2013 (Certificate)

Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia


This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your custo......

Class Format: Public Course / Instructor-Led

Certificate III in Venue and Events (Customer Service)

Perth, WA, Australia

West Coast Institute of Training

This is a customer service course that is best suited to individuals working in a wide variety of roles in the range of customer service in the Entertainment industry. Individuals undertaking this course will have supervisory duties and would be expected to use some discretion and judgement in their role. Typical job roles may include box office assistant, bar attendant, shift manager, front of......

Class Format: Public Course / Instructor-Led

Customer Contact (Certificate)

Perth, WA, Australia

Polytechnic West

This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. What are the courses for further study and career opportunities? Certificate IV in Customer Contact, or a range of other Certificate IV qual......

Class Format: Public Course / Instructor-Led

Customer Service

Canberra, Melbourne, Parramatta, Sydney, Australia

TP3 Pty Ltd

This course combines excellent customer service with customer engagement to create remarkable customer experiences. You will appreciate the importance of creating a memorable experience to enhance customer loyalty and responding with empathy in order to resolve difficult customer interactions. Before the course Participants are asked to prepare prior to attending training. You should ref......

Class Format: Public Course / Instructor-Led

Please be aware that some of the training program information is generated from historical archives. Program/training course content subject to change. Programs/training courses and their availability may vary depending on campus, term, and delivery method. Please consult the school directly for latest update. Please email the webmaster directly for any editorial issues.

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Customer Service schools in Australia:
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Who may also be interested in attending these Customer Service training courses:

(Student ID: 467544) Customer Service Representative course needed in Calgary, Alberta, Canada

"47 years old, female, presently working Canada as an overseas worker. Wants to go home to my country of origin to work as call center agent..."   2017/3/24 3:14:34 (GMT)

(Student ID: 467524) customer service course needed in saskatoon, saskatchewan, Canada

"want to learn as much as that help me to manage a job ...."   2017/3/21 15:44:12 (GMT)

(Student ID: 466908) Customer Service course needed in San Jose, CA, United States

"I work in Shipping &, Receiving for a Package Testing Company &, I am looking to brush up on my customer service skills...."   2017/1/12 21:57:55 (GMT)


"My name is Janeth John i am looking for course of airline customer service..."   2016/11/4 13:42:35 (GMT)

(Student ID: 466236) The Fundamentals Of Exceptional Customer Service course needed in San Diego, CA, United States

"Looking for practical training for a team of enthusiast customer service team. interested about cost, class schedules and next training availbility...."   2016/10/19 18:43:18 (GMT)

(Student ID: 464083) Information regarding customer service / course needed in East Rancho Dominguez, CA, United States

"I’,m looking forward to take these classes.I finish High school in 2014.I majored in English and Math. And I received a diploma...."   2016/3/1 1:25:28 (GMT)

(Student ID: 448026) Customer Service course needed in Asmara, ZM, Eritrea

"Dear Sir/ Madam

I would like to take a course in Customer service related area.

Best Regard

Henok Yohannes..."
   2014/3/17 13:50:30 (GMT)

(Student ID: 448015) human resource management and customer service course needed in awka, anambra, nigeria

"i will like to be trained on human resource managent and good customer relationship management..."   2014/3/17 8:41:16 (GMT)

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