Latest 300 Training courses, certificate, diploma and degree programs: 

2017 Customer Service Courses
at school(s) in Canada or delivered online/live/on-site/by e-learning



HDI Support Center Director (Certificate) 2017


Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Global Knowledge Canada

Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation’,s success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization. In this course for support center directors, you will learn to develop and execute strategic plans......

Class Format: Public Course / Instructor-Led

HDI Customer Service Representative (Certificate) 2017


Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Global Knowledge Canada

Front-line customer service representatives interact with customers every day. Do you have the skills to create first-rate customer experiences? In this one-day skills-building and certification course, you will be introduced to the skills and techniques required to provide outstanding customer service and support. You will focus on call handling best practices, communication and listening ......

Class Format: Public Course / Instructor-Led




Service Desk Institute - Manager (Certificate) 2017


Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Global Knowledge Canada

Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management. Defining strategic requirements Plan for the strategic development of the service desk within an organisation......

Class Format: Public Course / Instructor-Led

Customer Service 2017


Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Global Knowledge Canada

How the whole support team contributes to customer service and how customers respond to good and bad service Building on existing skills, tips and techniques that can make every interaction on the telephone a success �this applies both customers and internal colleagues Personal skills for listening effectively and to enhance an understanding of what customers really want and expect Use o......

Class Format: Public Course / Instructor-Led

Customer Service in Microsoft Dynamics CRM 2013 2017


Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Global Knowledge Canada Microsoft Training Centers

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with ......

Class Format: Public Course / Instructor-Led

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop 2017


Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Global Knowledge Canada IBM Training Centres

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions. In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes. Man......

Class Format: Public Course / Instructor-Led


Please be aware that some of the training program information is generated from historical archives. Program/training course content subject to change. Programs/training courses and their availability may vary depending on campus, term, and delivery method. Please consult the school directly for latest update. Please email the webmaster directly for any editorial issues.

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Who may also be interested in attending these Customer Service training courses:

(Student ID: 467544) Customer Service Representative course needed in Calgary, Alberta, Canada

"47 years old, female, presently working Canada as an overseas worker. Wants to go home to my country of origin to work as call center agent..."   2017/3/24 3:14:34 (GMT)

(Student ID: 467524) customer service course needed in saskatoon, saskatchewan, Canada

"want to learn as much as that help me to manage a job ...."   2017/3/21 15:44:12 (GMT)

(Student ID: 466908) Customer Service course needed in San Jose, CA, United States

"I work in Shipping &, Receiving for a Package Testing Company &, I am looking to brush up on my customer service skills...."   2017/1/12 21:57:55 (GMT)

(Student ID: 466367) AIRLINE CUSTOMER SERVICE course needed in DAR ES SALAAM, TANZANIA, TANZANIA

"My name is Janeth John i am looking for course of airline customer service..."   2016/11/4 13:42:35 (GMT)

(Student ID: 466236) The Fundamentals Of Exceptional Customer Service course needed in San Diego, CA, United States

"Looking for practical training for a team of enthusiast customer service team. interested about cost, class schedules and next training availbility...."   2016/10/19 18:43:18 (GMT)

(Student ID: 464083) Information regarding customer service / course needed in East Rancho Dominguez, CA, United States

"I’,m looking forward to take these classes.I finish High school in 2014.I majored in English and Math. And I received a diploma...."   2016/3/1 1:25:28 (GMT)


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