Latest 238 Training courses, certificate, diploma and degree programs: 

2017 Customer Service Courses
at school(s) in Malaysia or delivered online/live/on-site/by e-learning



Customer Service in Microsoft Dynamics CRM 2013 2017


Petaling Jaya, Selangor, Malaysia

Global Knowledge Malaysia Microsoft Training Center

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with ......

Class Format: Public Course / Instructor-Led

Service E.D.G.E 2017


Petaling Jaya, Selangor, Malaysia

Global Knowledge Malaysia

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and ser......

Class Format: Public Course / Instructor-Led




IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop 2017


Petaling Jaya, Selangor, Malaysia

Global Knowledge Malaysia IBM Training Center

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions. In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes. Man......

Class Format: Public Course / Instructor-Led

High Impact Telesales Sales Skills (Certificate)


Kuala Lumpur, Wilayah Persekutuan, Malaysia

iTrainingExpert.com

For enquiries, please contact us at info@itrainingexpert.com Visit our website at http://www.itrainingexpert.com for more details This training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently. Learning of each key element of Telephone Sales, Handling Objections, Closing a......

Class Format: Public Course / Instructor-Led

Excellent Customer Service Workshop


Puchong, Selangor, Malaysia

iTrainingExpert.com

This is an unusual ",Excellent Customer Service", workshop takes a highly practical approach to enhancing craft out and instill behavioural skills for Service professionals so that they confidently serve with a wow effect. Excellent Customer Service is really the No 1 advertisement for any organisations. Aside from the Going the Extra Mile and Exceeding Customer’,s Expectations, t......

Class Format: Public Course / Instructor-Led

Excellence in Technical Customer Service


Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia

New Horizons Malaysia

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Who Should Attend: Customer service professionals providing technical support or service, on-site or by way of call center or email. At Course Completion: Upon successful completion of this course, students will be able to: - meet the customer. - ......

Class Format: Public Course / Instructor-Led

Customer Service


Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia

New Horizons Malaysia

This course is for tudents who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. Outline: Top Lesson 1: Customer service basics Customers The service culture Top Lesson 2: Customer service skills Organization skills Communication factors Pe......

Class Format: Public Course / Instructor-Led

Customer Service for Bars and Restaurants 2017


JER Online

Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. The instructor has condensed twenty-five years of experience into a class that will create unity and harmony among......

Class Format: Online / Virtual Classroom

1 to 1: Customer Service Success 2017


Online Institute of America

Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth?opportunity to build the relationship or fall short. This module will help you understand your customers’, needs so you can better serve them through each and every interaction. At the conclus......

Class Format: Online / Virtual Classroom

Customer Service & Customer Focus 2017


Online Institute of America

This action is made for individuals and is designed to meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to understand the changing needs of your customers and work to anticipate and meet those needs. You will find out everything you can about your customers to clearly understand their n......

Class Format: Online / Virtual Classroom

Diploma in Customer Service (Level 4)


Oxford Home Study College

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applie......

Class Format: Online / Virtual Classroom

Diploma in Customer Services (Level 4)


Oxford Home Study College

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applie......

Class Format: Online / Virtual Classroom


Please be aware that some of the training program information is generated from historical archives. Program/training course content subject to change. Programs/training courses and their availability may vary depending on campus, term, and delivery method. Please consult the school directly for latest update. Please email the webmaster directly for any editorial issues.

Pages: 1 2 3 4 5 6 ...    20 pages in total

[ Workshops ] [ Online Courses ] [ Corporate Training ] [ Topics ] [ Locations ] [ Colleges ] [ Job Seekers ]

Customer Service schools in Malaysia:
Kuala Lumpur  Johor Bahru  Ipoh  Kuching  Kuantan

Who may also be interested in attending these Customer Service training courses:

(Student ID: 467544) Customer Service Representative course needed in Calgary, Alberta, Canada

"47 years old, female, presently working Canada as an overseas worker. Wants to go home to my country of origin to work as call center agent..."   2017/3/24 3:14:34 (GMT)

(Student ID: 467524) customer service course needed in saskatoon, saskatchewan, Canada

"want to learn as much as that help me to manage a job ...."   2017/3/21 15:44:12 (GMT)

(Student ID: 466908) Customer Service course needed in San Jose, CA, United States

"I work in Shipping &, Receiving for a Package Testing Company &, I am looking to brush up on my customer service skills...."   2017/1/12 21:57:55 (GMT)

(Student ID: 466367) AIRLINE CUSTOMER SERVICE course needed in DAR ES SALAAM, TANZANIA, TANZANIA

"My name is Janeth John i am looking for course of airline customer service..."   2016/11/4 13:42:35 (GMT)

(Student ID: 466236) The Fundamentals Of Exceptional Customer Service course needed in San Diego, CA, United States

"Looking for practical training for a team of enthusiast customer service team. interested about cost, class schedules and next training availbility...."   2016/10/19 18:43:18 (GMT)


Trace Your Feedback
Enter the submission code to check feedback of your training request ever posted.
Submission Code:

Remove Your Training Request
Enter the submission code to delete your training request ever posted in our database.
Submission Code:
    
Ask for Training
Add Courses