Latest 241 Training courses, certificate, diploma and degree programs: 

2017 Customer Service Courses
at school(s) in Singapore or delivered online/live/on-site/by e-learning

Customer Service in Microsoft Dynamics CRM 2013 2017

Singapore, Singapore

Global Knowledge Singapore Microsoft Training Center

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with ......

Class Format: Public Course / Instructor-Led

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop 2017

Singapore, Singapore

Global Knowledge Singapore IBM Training Center

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions. In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes. Man......

Class Format: Public Course / Instructor-Led

Service E.D.G.E 2017

Singapore, Singapore

Global Knowledge Singapore

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and ser......

Class Format: Public Course / Instructor-Led

Social Media Customer Service 2017

Singapore, Singapore

Econsultancy Asia Pacific Pte Ltd

This one-day immersion into social media customer service is ideal for anyone looking to improve their digital and online customer experience. Whether you need to create or refine a social servicing strategy, or simply skill up teams responsible for customer service, this course will enable you to evaluate the business benefits and work through the operational challenges and customer engagem......

Class Format: Public Course / Instructor-Led

Winning Through Superior Service MicroSkills

Singapore, Singapore

NUS Extension

Superior Service Microskills as a Competitive Edge •Customer service in a competitive environment and the cost of poor service •Realise that customers make their decisions based on how well they are served •Recognise the importance of focusing on the customer’s changing and rising expectations •Understand the hierarchy of Customer Value to gain customer loyalty and to stay ahead in th......

Class Format: Public Course / Instructor-Led

Customer Service for Frontline Staff

Singapore, Singapore

Centre for Continuing Education, Nanyang Technological University

This interactive and practical seminar introduces essential skills and techniques required to provide exceptional customer service. It is designed equally for new employee with little experience or those requiring refresher customer service training. Objectives At the end of the course, you would be able to: ?Understand the value of good service ?Identify customer requirements ?D......

Class Format: Public Course / Instructor-Led

Please be aware that some of the training program information is generated from historical archives. Program/training course content subject to change. Programs/training courses and their availability may vary depending on campus, term, and delivery method. Please consult the school directly for latest update. Please email the webmaster directly for any editorial issues.

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Who may also be interested in attending these Customer Service training courses:

(Student ID: 467544) Customer Service Representative course needed in Calgary, Alberta, Canada

"47 years old, female, presently working Canada as an overseas worker. Wants to go home to my country of origin to work as call center agent..."   2017/3/24 3:14:34 (GMT)

(Student ID: 467524) customer service course needed in saskatoon, saskatchewan, Canada

"want to learn as much as that help me to manage a job ...."   2017/3/21 15:44:12 (GMT)

(Student ID: 466908) Customer Service course needed in San Jose, CA, United States

"I work in Shipping &, Receiving for a Package Testing Company &, I am looking to brush up on my customer service skills...."   2017/1/12 21:57:55 (GMT)


"My name is Janeth John i am looking for course of airline customer service..."   2016/11/4 13:42:35 (GMT)

(Student ID: 466236) The Fundamentals Of Exceptional Customer Service course needed in San Diego, CA, United States

"Looking for practical training for a team of enthusiast customer service team. interested about cost, class schedules and next training availbility...."   2016/10/19 18:43:18 (GMT)

(Student ID: 464083) Information regarding customer service / course needed in East Rancho Dominguez, CA, United States

"I’,m looking forward to take these classes.I finish High school in 2014.I majored in English and Math. And I received a diploma...."   2016/3/1 1:25:28 (GMT)

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