Latest 240 Training courses, certificate, diploma and degree programs: 

2017 Customer Service Courses
at school(s) in United Arab Emirates or delivered online/live/on-site/by e-learning



Service E.D.G.E 2017


Abu Dhabi, Dubai, United Arab Emirates

Global Knowledge UAE

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and ser......

Class Format: Public Course / Instructor-Led

Customer Service in Microsoft Dynamics CRM 2013 2017


Abu Dhabi, Dubai, United Arab Emirates

Global Knowledge UAE Microsoft Training Centers

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with ......

Class Format: Public Course / Instructor-Led




IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop 2017


Abu Dhabi, Dubai, United Arab Emirates

Global Knowledge UAE IBM Training Center

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions. In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes. Man......

Class Format: Public Course / Instructor-Led

Certified Customer Service Performance Professional Workshop


Abu Dhabi, Dubai, United Arab Emirates

Dusit Thani Dubai

In today’,s competitive market, customer service quality is the advantage that converts your clients into brand advocates. The course provides necessary knowledge for customer service success....

Class Format: Public Course / Instructor-Led

Certified Customer Service Professional


Abu Dhabi, Dubai, United Arab Emirates

Meirc Training & Consulting

Customer Service •Definitions and Concepts •Roles of the Customer Service Professional Attaining Customer Satisfaction through Quality Measures •Components of Quality Service ◦Service Quality gaps ◦What Customers Pay Attention To ◦Dimensions of The RATER Model ■Reliability ■Assurance ■Tangibles ■Empathy ■Responsiveness ◦Establishing Service Quality Performance Standards ......

Class Format: Public Course / Instructor-Led

Excellence in Customer Service


Abu Dhabi, Dubai, United Arab Emirates

Meirc Training & Consulting

Customer Service ?Definitions and Concepts of Service ?Understanding How Customer Service Creates Revenue and Healthy Organizations ?Customer Service Strategies to Create an Amazing Customer and Employee Experience Internal Customer Service ?Identifying Internal and External Customers ?Appreciating that Internal Service is Just as Important as External Service ?Establish......

Class Format: Public Course / Instructor-Led

Advanced Customer Service


Abu Dhabi, Dubai, United Arab Emirates

Meirc Training & Consulting

Defining and Appreciating the Customer •The External Customer •The Internal Customer Internal Customer Service •The Importance of Internal Customer Service •Barriers to Good Internal Customer Service ◦Employee Motivation ◦Silo Mentality ◦Destroying the Silos The Customer Service Ladder •From Dissatisfaction to Delight •From Suspect to Ambassador •Going Up the Ladder •Th......

Class Format: Public Course / Instructor-Led

Managing & Coaching your Customer Service Team


Dubai, United Arab Emirates

Demos Middle East

Managing & Coaching your Customer Service Team training courses and programs are available at Demos Middle East, or it can provide customized training on your request. Please visit the official website of Demos Middle East or call for details....

Class Format: Public Course / Instructor-Led

Delivering Excellence in Customer Service via Email & on the Telephone


Dubai, United Arab Emirates

Demos Middle East

Course descriptions about Delivering Excellence in Customer Service via Email & on the Telephone is available on request. Please contact Demos Middle East by submitting the training request form....

Class Format: Public Course / Instructor-Led

Customer Service for Bars and Restaurants 2017


JER Online

Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. The instructor has condensed twenty-five years of experience into a class that will create unity and harmony among......

Class Format: Online / Virtual Classroom

1 to 1: Customer Service Success 2017


Online Institute of America

Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth?opportunity to build the relationship or fall short. This module will help you understand your customers’, needs so you can better serve them through each and every interaction. At the conclus......

Class Format: Online / Virtual Classroom

Customer Service & Customer Focus 2017


Online Institute of America

This action is made for individuals and is designed to meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to understand the changing needs of your customers and work to anticipate and meet those needs. You will find out everything you can about your customers to clearly understand their n......

Class Format: Online / Virtual Classroom


Please be aware that some of the training program information is generated from historical archives. Program/training course content subject to change. Programs/training courses and their availability may vary depending on campus, term, and delivery method. Please consult the school directly for latest update. Please email the webmaster directly for any editorial issues.

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Who may also be interested in attending these Customer Service training courses:

(Student ID: 467544) Customer Service Representative course needed in Calgary, Alberta, Canada

"47 years old, female, presently working Canada as an overseas worker. Wants to go home to my country of origin to work as call center agent..."   2017/3/24 3:14:34 (GMT)

(Student ID: 467524) customer service course needed in saskatoon, saskatchewan, Canada

"want to learn as much as that help me to manage a job ...."   2017/3/21 15:44:12 (GMT)

(Student ID: 466908) Customer Service course needed in San Jose, CA, United States

"I work in Shipping &, Receiving for a Package Testing Company &, I am looking to brush up on my customer service skills...."   2017/1/12 21:57:55 (GMT)

(Student ID: 466367) AIRLINE CUSTOMER SERVICE course needed in DAR ES SALAAM, TANZANIA, TANZANIA

"My name is Janeth John i am looking for course of airline customer service..."   2016/11/4 13:42:35 (GMT)

(Student ID: 466236) The Fundamentals Of Exceptional Customer Service course needed in San Diego, CA, United States

"Looking for practical training for a team of enthusiast customer service team. interested about cost, class schedules and next training availbility...."   2016/10/19 18:43:18 (GMT)

(Student ID: 464083) Information regarding customer service / course needed in East Rancho Dominguez, CA, United States

"I’,m looking forward to take these classes.I finish High school in 2014.I majored in English and Math. And I received a diploma...."   2016/3/1 1:25:28 (GMT)



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