Latest 293 Training courses, certificate, diploma and degree programs: 

2017 Customer Service Courses
at school(s) in United Kingdom or delivered online/live/on-site/by e-learning



Service Desk Institute - Manager (Certificate) 2017


Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom

Global Knowledge UK

Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management. Defining strategic requirements Plan for the strategic development of the service desk within an organisation......

Class Format: Public Course / Instructor-Led

Customer Service 2017


Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom

Global Knowledge UK

How the whole support team contributes to customer service and how customers respond to good and bad service Building on existing skills, tips and techniques that can make every interaction on the telephone a success �this applies both customers and internal colleagues Personal skills for listening effectively and to enhance an understanding of what customers really want and expect Use o......

Class Format: Public Course / Instructor-Led




Customer Service in Microsoft Dynamics CRM 2013 2017


Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom

Global Knowledge UK Microsoft Training Centres

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with ......

Class Format: Public Course / Instructor-Led

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop 2017


Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom

Global Knowledge UK IBM Training Centres

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions. In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes. Man......

Class Format: Public Course / Instructor-Led

Social Media Customer Service 2017


London, United Kingdom

Econsultancy.com Ltd

This one-day immersion into social media customer service is ideal for anyone looking to improve their digital and online customer experience. Whether you need to create or refine a social servicing strategy, or simply skill up teams responsible for customer service, this course will enable you to evaluate the business benefits and work through the operational challenges and customer engagem......

Class Format: Public Course / Instructor-Led

Workbased Customer Service Level 3 Diploma 2017


Doncaster, South Yorkshire, United Kingdom

Doncaster College

​â€,‹The Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing customer service and are accountable for good customer service. Candidates will be working without direct super-visions or on their own, such as in a commercial customer service department. Course structure ​To be awarded this qualification, a learner must achieve a minimum of ......

Class Format: Public Course / Instructor-Led

Hospitality and Catering Entry Level 3 (Certificate) 2017


Doncaster, South Yorkshire, United Kingdom

Doncaster College

The Entry course is an introduction into the world of catering and hospitality. Throughout the course you will gain a variety of skills in both kitchen and restaurant. These skills will be gained through experiencing the realistic working environment of the Waterfront Restaurant, which is a fully functional restaurant serving both external and internal customers on a daily basis. You will also ......

Class Format: Public Course / Instructor-Led

Customer Service Knowledge Level 2 (Certificate) 2017


Doncaster, South Yorkshire, United Kingdom

Doncaster College

A blended distance learning programme with flexible start and end dates, this qualification will benefit anyone who wishes to work in a customer centred environment. The aim is to encourage and develop their understanding of customer service. The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating......

Class Format: Public Course / Instructor-Led

Exceptional Customer Service


Birmingham, Bristol, London, Leeds, Manchester, Newcastle Upon Tyne, Reading, Slough, United Kingdom

Activia Training

Do you recognise that customer care is the key to successful, profitable and enjoyable business, yet feel that your company - or people within it - are failing to deliver what is required? While almost every course we deliver is in response to a perceived problem with the way staff work, your solution will be different because your staff, your environment and your marketplace are unique. ......

Class Format: Public Course / Instructor-Led

Destination Customer Service for the Travel Industry


London, England, United Kingdom

West Thames College London

Destination courses are for more advanced ESOL students and consist of about 50% English and 50% vocational study. You will study English with Customer Service and Ticketing at Level 1. There may be work placement opportunities. You will study: Customer Service (NVQ Level 1) in a travel agency context. This will include preparation for good customer service, communicating effectively with......

Class Format: Public Course / Instructor-Led

Customer Service Management


London, England, United Kingdom

London Corporate Training Ltd.

To understand the impacts and effects of poor customer service and become more aware of the link between good customer service and organisational success To generate ideas to make improvements to the way they work with and respond to their customers To understand and meet the ever-increasing needs of their customers To make a good first impression, develop and maintain ongoing relationships ......

Class Format: Public Course / Instructor-Led

Exceeding the Needs of your Customer


Dunfermline, Scotland, United Kingdom

Carnegie College

Key staff must exhibit the characteristics that you want your company to represent; they must be efficient, friendly, organised and customer focused. Business can be won or lost by the experiences your customers have when dealing with your front-line staff. The aim of the course is to focus on the key issues of first impressions, representing the organisation, identifying internal service cust......

Class Format: Public Course / Instructor-Led


Please be aware that some of the training program information is generated from historical archives. Program/training course content subject to change. Programs/training courses and their availability may vary depending on campus, term, and delivery method. Please consult the school directly for latest update. Please email the webmaster directly for any editorial issues.

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Who may also be interested in attending these Customer Service training courses:

(Student ID: 467544) Customer Service Representative course needed in Calgary, Alberta, Canada

"47 years old, female, presently working Canada as an overseas worker. Wants to go home to my country of origin to work as call center agent..."   2017/3/24 3:14:34 (GMT)

(Student ID: 467524) customer service course needed in saskatoon, saskatchewan, Canada

"want to learn as much as that help me to manage a job ...."   2017/3/21 15:44:12 (GMT)

(Student ID: 466908) Customer Service course needed in San Jose, CA, United States

"I work in Shipping &, Receiving for a Package Testing Company &, I am looking to brush up on my customer service skills...."   2017/1/12 21:57:55 (GMT)

(Student ID: 466367) AIRLINE CUSTOMER SERVICE course needed in DAR ES SALAAM, TANZANIA, TANZANIA

"My name is Janeth John i am looking for course of airline customer service..."   2016/11/4 13:42:35 (GMT)

(Student ID: 466236) The Fundamentals Of Exceptional Customer Service course needed in San Diego, CA, United States

"Looking for practical training for a team of enthusiast customer service team. interested about cost, class schedules and next training availbility...."   2016/10/19 18:43:18 (GMT)

(Student ID: 464083) Information regarding customer service / course needed in East Rancho Dominguez, CA, United States

"I’,m looking forward to take these classes.I finish High school in 2014.I majored in English and Math. And I received a diploma...."   2016/3/1 1:25:28 (GMT)



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