CRM Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Relationship Management




Total 345 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Customer Relationship Management (CRM)
Siebel CRM
CRM
SAP CRM
Microsoft Dynamics CRM 4.0 Applications
Microsoft dynamics crm 4.0


Installation and Deployment in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge USA Microsoft Training Centers
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Duration: 2 Days

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.

After completing this course, students will be able to:
## Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
## Identify the hardware and software requirements for components of a Microsoft Dynamics CRM implementation.
## Install Microsoft Dynamics CRM Server.
## Install Microsoft Dynamics CRM Reporting Extensions.
## Install and configure the Microsoft Dynamics CRM E-mail Router.
## Describe the deployment methods for installing Microsoft Dynamics CR... [Read More]

Sales Management in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge USA Microsoft Training Centers
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Duration: 1 Day

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.

After completing this course, students will be able to:

Understand the context of Sales Management and review real-life sales scenarios
Identify how the various elements of the Microsoft Dynamics CRM 2013 Sales fit together
Review the basic terminology used throughout the application.
Review how the basic flow of sales activity in Microsoft Dynamics CRM begins with the entry of leads, and review ways to manage leads in Microsoft Dynamics CRM
Identify the role of leads, and when they can be used
Know the Lead to Opportunity process and the roles of these records.
Work with Sales Li... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge USA Microsoft Training Centers
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customization and Configuration in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge USA Microsoft Training Centers
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Duration: 3 Days

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security, creation and configuration of entities, design of forms views and charts, auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

Course Objectives

Design and implement strategies for the creation of Business Units and Security Roles

Configure Microsoft Dynamics CRM Users and Teams

Describe the principles of customizing the system

Create and configure fields for both custom and system entities

Create and configure custom entities, including standard and activity entities

Design, create and configure relationships between entities

Create and configure Views, Charts and Forms for both system and custom entities

Implement Field Security and Access Team Templates in Microsoft Dynamics CRM

Design, create and configure Solutions in Microsoft Dynamics CRM

Design, create and c... [Read More]

Installation and Deployment in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Canada Microsoft Training Centers
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Duration: 2 Days

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.

After completing this course, students will be able to:
## Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
## Identify the hardware and software requirements for components of a Microsoft Dynamics CRM implementation.
## Install Microsoft Dynamics CRM Server.
## Install Microsoft Dynamics CRM Reporting Extensions.
## Install and configure the Microsoft Dynamics CRM E-mail Router.
## Describe the deployment methods for installing Microsoft Dynamics CR... [Read More]

Sales Management in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Canada Microsoft Training Centers
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Duration: 1 Day

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.

After completing this course, students will be able to:

Understand the context of Sales Management and review real-life sales scenarios
Identify how the various elements of the Microsoft Dynamics CRM 2013 Sales fit together
Review the basic terminology used throughout the application.
Review how the basic flow of sales activity in Microsoft Dynamics CRM begins with the entry of leads, and review ways to manage leads in Microsoft Dynamics CRM
Identify the role of leads, and when they can be used
Know the Lead to Opportunity process and the roles of these records.
Work with Sales Li... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Canada Microsoft Training Centers
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customization and Configuration in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Canada Microsoft Training Centers
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Duration: 3 Days

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security, creation and configuration of entities, design of forms views and charts, auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

Course Objectives

Design and implement strategies for the creation of Business Units and Security Roles

Configure Microsoft Dynamics CRM Users and Teams

Describe the principles of customizing the system

Create and configure fields for both custom and system entities

Create and configure custom entities, including standard and activity entities

Design, create and configure relationships between entities

Create and configure Views, Charts and Forms for both system and custom entities

Implement Field Security and Access Team Templates in Microsoft Dynamics CRM

Design, create and configure Solutions in Microsoft Dynamics CRM

Design, create and c... [Read More]

Installation and Deployment in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UK Microsoft Training Centres
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

Duration: 2 Days

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.

After completing this course, students will be able to:
## Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
## Identify the hardware and software requirements for components of a Microsoft Dynamics CRM implementation.
## Install Microsoft Dynamics CRM Server.
## Install Microsoft Dynamics CRM Reporting Extensions.
## Install and configure the Microsoft Dynamics CRM E-mail Router.
## Describe the deployment methods for installing Microsoft Dynamics CR... [Read More]

Sales Management in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UK Microsoft Training Centres
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

Duration: 1 Day

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.

After completing this course, students will be able to:

Understand the context of Sales Management and review real-life sales scenarios
Identify how the various elements of the Microsoft Dynamics CRM 2013 Sales fit together
Review the basic terminology used throughout the application.
Review how the basic flow of sales activity in Microsoft Dynamics CRM begins with the entry of leads, and review ways to manage leads in Microsoft Dynamics CRM
Identify the role of leads, and when they can be used
Know the Lead to Opportunity process and the roles of these records.
Work with Sales Li... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UK Microsoft Training Centres
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customization and Configuration in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UK Microsoft Training Centres
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

Duration: 3 Days

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security, creation and configuration of entities, design of forms views and charts, auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

Course Objectives

Design and implement strategies for the creation of Business Units and Security Roles

Configure Microsoft Dynamics CRM Users and Teams

Describe the principles of customizing the system

Create and configure fields for both custom and system entities

Create and configure custom entities, including standard and activity entities

Design, create and configure relationships between entities

Create and configure Views, Charts and Forms for both system and custom entities

Implement Field Security and Access Team Templates in Microsoft Dynamics CRM

Design, create and configure Solutions in Microsoft Dynamics CRM

Design, create and c... [Read More]

Installation and Deployment in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge India Microsoft Training Centers
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

Duration: 2 Days

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.

After completing this course, students will be able to:
## Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
## Identify the hardware and software requirements for components of a Microsoft Dynamics CRM implementation.
## Install Microsoft Dynamics CRM Server.
## Install Microsoft Dynamics CRM Reporting Extensions.
## Install and configure the Microsoft Dynamics CRM E-mail Router.
## Describe the deployment methods for installing Microsoft Dynamics CR... [Read More]

Sales Management in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge India Microsoft Training Centers
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

Duration: 1 Day

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.

After completing this course, students will be able to:

Understand the context of Sales Management and review real-life sales scenarios
Identify how the various elements of the Microsoft Dynamics CRM 2013 Sales fit together
Review the basic terminology used throughout the application.
Review how the basic flow of sales activity in Microsoft Dynamics CRM begins with the entry of leads, and review ways to manage leads in Microsoft Dynamics CRM
Identify the role of leads, and when they can be used
Know the Lead to Opportunity process and the roles of these records.
Work with Sales Li... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge India Microsoft Training Centers
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customization and Configuration in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge India Microsoft Training Centers
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

Duration: 3 Days

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security, creation and configuration of entities, design of forms views and charts, auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

Course Objectives

Design and implement strategies for the creation of Business Units and Security Roles

Configure Microsoft Dynamics CRM Users and Teams

Describe the principles of customizing the system

Create and configure fields for both custom and system entities

Create and configure custom entities, including standard and activity entities

Design, create and configure relationships between entities

Create and configure Views, Charts and Forms for both system and custom entities

Implement Field Security and Access Team Templates in Microsoft Dynamics CRM

Design, create and configure Solutions in Microsoft Dynamics CRM

Design, create and c... [Read More]

Installation and Deployment in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UAE Microsoft Training Centers
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

Duration: 2 Days

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.

After completing this course, students will be able to:
## Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
## Identify the hardware and software requirements for components of a Microsoft Dynamics CRM implementation.
## Install Microsoft Dynamics CRM Server.
## Install Microsoft Dynamics CRM Reporting Extensions.
## Install and configure the Microsoft Dynamics CRM E-mail Router.
## Describe the deployment methods for installing Microsoft Dynamics CR... [Read More]

Sales Management in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UAE Microsoft Training Centers
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

Duration: 1 Day

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.

After completing this course, students will be able to:

Understand the context of Sales Management and review real-life sales scenarios
Identify how the various elements of the Microsoft Dynamics CRM 2013 Sales fit together
Review the basic terminology used throughout the application.
Review how the basic flow of sales activity in Microsoft Dynamics CRM begins with the entry of leads, and review ways to manage leads in Microsoft Dynamics CRM
Identify the role of leads, and when they can be used
Know the Lead to Opportunity process and the roles of these records.
Work with Sales Li... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UAE Microsoft Training Centers
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customization and Configuration in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UAE Microsoft Training Centers
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

Duration: 3 Days

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security, creation and configuration of entities, design of forms views and charts, auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

Course Objectives

Design and implement strategies for the creation of Business Units and Security Roles

Configure Microsoft Dynamics CRM Users and Teams

Describe the principles of customizing the system

Create and configure fields for both custom and system entities

Create and configure custom entities, including standard and activity entities

Design, create and configure relationships between entities

Create and configure Views, Charts and Forms for both system and custom entities

Implement Field Security and Access Team Templates in Microsoft Dynamics CRM

Design, create and configure Solutions in Microsoft Dynamics CRM

Design, create and c... [Read More]

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