Commerce Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of BC, MC




Total 767 training courses and degree programs available around the world.

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IBM Sterling Call Center and Sterling Store Administration

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

This instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.

This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Course Overview
## Lesson 1. Order Capture Applications ## Exercise 1. Channel Applications Manager

## Lesson 2. Basic Setup ## Exercise 2.1 Modify Primary Rules
## Exercise 2.2 Create an Appeasement Reason

## Lesson 3. Additional Setu... [Read More]

IBM Sterling B2B Integrator Data Mapping and EDI Processing

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

This 5-day instructor-led course introduces students to the Map Editor, mapping, and the Graphical Process Modeler. You will create maps and business processes and also process data to trade with the trading partners. The course provides detailed information on the Sterling B2B Map Editor that is used to map the inbound and outbound business process, and create and execute a business process. The course also deals with the creation of envelopes and the adaptors required for the process. The course is primarily defined for Sterling B2B Integrator map developers and EDI end users.

Course Overview
## Lesson 1. Map Editor and Mapping
## Exercise 1. Map Editor and Mapping
## Lesson 2. Our Business Scenario
## Lesson 3. Inbound 850 Map
## Exercise 3. Inbound 850 Map
## Lesson 4. Administering Maps
## Exercise 4. Administering Maps
## Lesson 5. Inbound Business Processes
## Exercise 5. Inbound Business Processes
## Lesson 6. Viewing Business Process Result
## Exercise 6. Viewing Business Process Result
## Lesson 7. Outbound 810 Map
## Exercise 7. Outbound 810 Map
## Lesson 8. Document Extraction Map... [Read More]

IBM Sterling B2B Integrator Advanced Business Process Modeling

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

The course teaches you how to use message options, collect and move data, capture errors, send notifications, and update a database. You will learn about service configurations, the Assign Service, the Invoke Business Process Service, importing resources, and the lightweight JDBC Adapter.

Course Overview
## Basic BPML Concepts
## Service Editor Configuration Options
## Using the Assign
## Error Handling and Invoke Business Process Service
## Importing XSLT Style Sheets and Handling Rejected 997s
## Reading Configuration Values from a Flat File
## Using a Database

Course Wrap Up

IBM DemandTec Promotion Planning

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

This basic course will teach you the skills needed to navigate the Promotion application in order to create Promotions using the various allowance and performance options. You&,#146,ll understand the components needed to create Package promotion types, learn how to version your promotion and view and manage Deal Management offers.

Course Content
Promotion Allowances
Promotion Performance Details
Versioning
The four Package Strategies and their set up
Package creation
Package calculation and metrics interpretation
Addition of the Package to the Master Calendar

IBM DemandTec Promotion Execution: Manage Promotions within Events

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

This course is for those whose job includes responsibility for promotion planning within their organization.

You work within a dedicated training environment to learn the skills required to assign promotions to events within IBM DemandTec Promotion Execution.

Acquire the knowledge and skills necessary to:
Assign a promotion to a block on a specific Event page
Add copy, image, and price content
Version the promotion and event

IBM DemandTec Advanced Deal Management

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

User roles and relationships
Correct use of the ready and prepare statuses
Set up of email notifications
Configuration and Customization of the Master Deal center
Viewing of processed offers and deal sheets using the Deal Archive
Creation of reoccurring offers using the copy feature
Tracking estimated and actual trade spend amounts using Funds Tracker
Creation and maintenance of your vendor catalog
Running various deal, item, and billing reports using the reporting module
Reconciliation and viewing of invoices using the Billing Center
Help and Support functions

IBM DemandTec Deal Management Retailer

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

Navigation of the Deal Management solution
Locate deals using the Master Deal Center which have been submitted, resubmitted, and rescinded by the vendor
Recognize how the Deal Management system works between you and the vendor
Vendor functionalities
Interpret deal statuses and change them accordingly to allow negotiation
View deal details
Add a document attachment set to public for vendor viewing
Recognize the concepts of the Deal Management workflow
Recognize how retailer data flows into the Deal Management solution
Identify when a vendor is able to delete, rescind, and cancel a deal
Set e-mail notifications
Customize your Master Deal Center
View reports using the reporting module
Help and Support functions

IBM WebSphere Commerce V7 Foundation

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

Describe the features, functions, and purpose of the IBM WebSphere Commerce software platform.
Describe the main features and business models supported by IBM WebSphere Commerce V7.
Explain how IBM WebSphere Commerce supports the ability to do business directly with consumers (B2C), with businesses (B2B), indirectly through channel partners (indirect business models), or all of these simultaneously.
Describe how the components of IBM WebSphere Commerce support the processes, roles, and responsibilities involved in e-commerce.
List the new function and features that are included in WebSphere Commerce V7.

IBM Omni-Channel Merchandising Shopper Insights

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

In this course, you will learn how to use Shopper Insights dashboards to make proactive merchandising and marketing decisions using advanced analytics.

Course Content

Navigation of the Shopper Insights solution

Shopper Insights data, configurable hierarchy

Customizable fields

Product and Store Groups

Top dashboards

Business Use Cases

IBM Omni-Channel Merchandising Promotion Configuration

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India


UI configuration

## UI customization (label customization, list customization)

## System Settings

## Templates

## Data Maintenance Reports

## LGCs

## Product Groups

## Signage

## Events

Omni-Channel Marketing Expert Arena

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

This Expert Arena is an installation of several IBM Omni-Channel Marketing on-premise applications.



Training Paths that reference this course are:
IBM Omni-Channel Marketing Suite Application User Training
IBM Unica Campaign Technical User/Developer Training
IBM Marketing Operations Technical User / Developer Training
IBM Omni-Channel Campaign Management Administrator Training Path
IBM Interact Technical User/Developer Training

Course Content
IBM Marketing Platform
IBM Campaign
IBM Marketing Operations
IBM Interact
IBM Contact Optimization
IBM Distributed Marketing

IBM WebSphere Commerce v8 - Management Center Customization

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

This course enables a developer to develop customizations to an e-commerce store to adapt the functions of the Management Center Tool according to business requirements. In-depth content covers the skills and knowledge to customize Management Center. The topics include an overview of the Management Center framework, understand Management Center customization and definitions, an overview of the Management Center user interface, understand the Management Center services, customizing the Management Center shell and existing Management Center Tool, understand extending precision marketing and promotions, understand the Management Center test automation framework and troubleshooting Management Center, understand how to recover from errors in the Management Center, migration considerations and effective strategies for testing and customizing the tool. The topics incorporate relevant procedures to understand the processes that can be performed using the tool.

The exercise provides the students a customization of adding a new tab to an existing Management Center property view with the necessary steps to be performed to execute the tasks. Topics that are covered in the... [Read More]

IBM Unica Marketing Operations 8.6 Administration

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

This course provides instruction on the most common administrative tasks and functions in IBM Unica Marketing Operations. Participants focus on the design, creation, and management of templates for custom planning objects and marketing objects. This course is one of three classes in the IBM Unica Marketing Operations8 learning series. To complete your learning you should also attend the Introduction to IBM Unica Marketing Operations 8 and the IBM Unica Marketing Operations 8 Architecture and Installation classes.

Introduction to IBM Unica Marketing Operations Templates
## Marketing Processes and Marketing Objects
## Components of Templates
## How a Template is Constructed
## Template Building Methodology
## Planning a New Template

Using the Form Editor
## Components of Forms
## Introduction to Form Editor and Form Building
## Creating a New Form
## Creating a Custom Form
## Creating a Grid Form
## Assembling a Template
## Editing Forms and Templates
## Managing Lookup Lists
## Multi-locale Support for Forms

Designing Metrics
## Metric Building Methodology
## Lo... [Read More]

IBM Unica Campaign 8.6 Administration

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

IBM Unica Marketing Platform Configuration
## Centralized Configuration
## IBM Unica Scheduler
## Dashboard Administration
## Target Cell Spreadsheets
## Rebranding and User Interface Customization

IBM Unica Campaign Security
## Security Overview
## Security Examples
## Creating Users and Groups
## Assigning Users to Groups
## Security Policies
## Creating Roles within Security Policies
## Setting Permissions within Roles
## Assigning Users and Groups to Security Roles
## Assigning Security to Folders and Objects
## Resolving Security Permissions
## Operating System Security
## Database Security

IBM Unica Campaign - Specific Configuration
## User Tables and Table Mapping
## Contact and Response History Tables for Additional Audiences
## Custom Campaign Attributes
## Custom Offer Attributes
## Offer Templates
## Channels, Initiatives, and Response Types
## Logs
## Server Configuration Settings

Performance
## How IBM Unica Campaign Works - A Closer Look
## Temp Tables
## Flowchart Design for Performance<... [Read More]

IBM Tealeaf cxOverstat 9.0 Usability Analysis and Configuration

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

IBM® Tealeaf® cxOverstat usability analytics provides enhanced support for analysis and understanding of user intention across digital interaction points such as web and mobile. It allows companies to consume and quantify customer behavior data and turn it into real business insight

This course describes the uses and benefits of IBM® Tealeaf® cxOverstat, and how to use its overlays and reports to understand the user website experience. It explains how to filter these reports to show how particular segments of visitors behave. It also explains how to create and add Dimensions to power this filtering capability. Finally, it defines when to use Goal-Based Dimensions to filter by outcome-based criteria.

Course Overview
Unit 1. Analyze Website Experience with IBM Tealeaf cxOverstat
Unit 2. Usability Dimension Report Groups and Goal-Based Dimensions
Course Wrap-up

IBM Tealeaf CX Mobile 9.0.1: Analyze Customer Mobile Experience Workshop

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

IBM® Tealeaf® CX Mobile 9.0.1 extends Tealeaf analysis and insight to mobile applications to help organizations deliver an optimal digital experience.

In this course, you will learn how to
Find and replay mobile sessions
Use pre-built and custom reports to analyze mobile user interactions
Explain how Tealeaf captures the mobile user experience
Build step-based Events to drive custom reports and searches

Course Content
Course Overview
Unit 1. Introduction to IBM Tealeaf CX Mobile
Unit 2. Mobile Search, Replay and Reports
Unit 3. Mobile Data and Event Building
Course Wrap-up

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Sterling Call Center and Sterling Store Administration

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

This instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.

This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Course Overview
## Lesson 1. Order Capture Applications ## Exercise 1. Channel Applications Manager

## Lesson 2. Basic Setup ## Exercise 2.1 Modify Primary Rules
## Exercise 2.2 Create an Appeasement Reason

## Lesson 3. Additional Setu... [Read More]

IBM Sterling B2B Integrator Data Mapping and EDI Processing

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

This 5-day instructor-led course introduces students to the Map Editor, mapping, and the Graphical Process Modeler. You will create maps and business processes and also process data to trade with the trading partners. The course provides detailed information on the Sterling B2B Map Editor that is used to map the inbound and outbound business process, and create and execute a business process. The course also deals with the creation of envelopes and the adaptors required for the process. The course is primarily defined for Sterling B2B Integrator map developers and EDI end users.

Course Overview
## Lesson 1. Map Editor and Mapping
## Exercise 1. Map Editor and Mapping
## Lesson 2. Our Business Scenario
## Lesson 3. Inbound 850 Map
## Exercise 3. Inbound 850 Map
## Lesson 4. Administering Maps
## Exercise 4. Administering Maps
## Lesson 5. Inbound Business Processes
## Exercise 5. Inbound Business Processes
## Lesson 6. Viewing Business Process Result
## Exercise 6. Viewing Business Process Result
## Lesson 7. Outbound 810 Map
## Exercise 7. Outbound 810 Map
## Lesson 8. Document Extraction Map... [Read More]

IBM Sterling B2B Integrator Advanced Business Process Modeling

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

The course teaches you how to use message options, collect and move data, capture errors, send notifications, and update a database. You will learn about service configurations, the Assign Service, the Invoke Business Process Service, importing resources, and the lightweight JDBC Adapter.

Course Overview
## Basic BPML Concepts
## Service Editor Configuration Options
## Using the Assign
## Error Handling and Invoke Business Process Service
## Importing XSLT Style Sheets and Handling Rejected 997s
## Reading Configuration Values from a Flat File
## Using a Database

Course Wrap Up

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