Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 800 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular training locations:
Ottawa   London   singapore   Melbourne   Barrie   Doncaster   Norwich   perth   Sacramento   Seattle  

Service E.D.G.E

Course Format: Classroom
School/Trainer: Global Knowledge UAE
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of service is important for business strategy and success
Use the Service Impact Model to underst... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge UAE Microsoft Training Centers
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Malaysia Microsoft Training Center
Training Center(s)/Venue(s): Petaling Jaya, Malaysia
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Indonesia Microsoft Training Center
Training Center(s)/Venue(s): Jakarta, Indonesia
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Global Knowledge Singapore Microsoft Training Center
Training Center(s)/Venue(s): Singapore, Singapore
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.



Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge USA IBM Training Centers
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge Canada IBM Training Centres
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge UK IBM Training Centres
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge UAE IBM Training Center
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

Service E.D.G.E

Course Format: Classroom
School/Trainer: Global Knowledge India
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of service is important for business strategy and success
Use the Service Impact Model to underst... [Read More]

Service E.D.G.E

Course Format: Classroom
School/Trainer: Global Knowledge Malaysia
Training Center(s)/Venue(s): Petaling Jaya, Malaysia
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of service is important for business strategy and success
Use the Service Impact Model to underst... [Read More]

Service E.D.G.E

Course Format: Classroom
School/Trainer: Global Knowledge Indonesia
Training Center(s)/Venue(s): Jakarta, Indonesia
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of service is important for business strategy and success
Use the Service Impact Model to underst... [Read More]

Service E.D.G.E

Course Format: Classroom
School/Trainer: Global Knowledge China
Training Center(s)/Venue(s): Guangzhou, China
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of service is important for business strategy and success
Use the Service Impact Model to underst... [Read More]

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge India IBM Training Center
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge Malaysia IBM Training Center
Training Center(s)/Venue(s): Petaling Jaya, Malaysia
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge Indonesia IBM Training Center
Training Center(s)/Venue(s): Jakarta, Indonesia
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge China IBM Training Center
Training Center(s)/Venue(s): Guangzhou, China
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

IBM Tealeaf Customer Service Optimization for Representatives 8.8 Workshop

Course Format: Classroom
School/Trainer: Global Knowledge Singapore IBM Training Center
Training Center(s)/Venue(s): Singapore, Singapore
  V

IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.

In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.

Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the &,quot,IBM Tealeaf 8.8 Customer Service Optimization for Managers&,quot, course.

Course Objectives
Describe the benefits of the IBM Tealeaf cxReveal tool to CSRs, Tier II Support, and company&,#146,s customers
Determine the best methods to search for a customer session as well as appropriate situations to search and replay
View, identify, and validate an online customer issue
Notify supervisors and others who are responsible for customers&,#146, online experience or issues

Service E.D.G.E

Course Format: Classroom
School/Trainer: Global Knowledge Singapore
Training Center(s)/Venue(s): Singapore, Singapore
  V

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident, it is a combination of focus, process, and people skills. Unfortunately, many of our internal and external customer-service experiences still prove that the service gap is wide, and service is far from exceptional. The challenge is finding ways of delivering unforgettable customer service, consistently and continually.

The Service E.D.G.E. program equips customer service professionals with models, concepts, tools, and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction, and loyalty.

Course Objectives
Assess your strengths and development needs regarding your service delivery
Understand your internal customer-service chain and the interdependency of the entire organization in service delivery
Identify key competitors and why improving the level of service is important for business strategy and success
Use the Service Impact Model to underst... [Read More]

Incomparable Customer Service

Course Format: Classroom
School/Trainer: Get Through Guides Pvt. Ltd.
Training Center(s)/Venue(s): Pune, India
  V

Customer service has become one of the most significant departments in almost every industry today. Advantages of excellent customer service include customer retention (i.e. repeat business) and attracting new customers through word of mouth marketing. This can only be achieved by maintaining good relationships with the customers.

Companies can look forward to increased customer satisfaction, leading to repeat business and increased profits if they provide training in this area to their employees. Training in customer service can also help maintain better relations with existing customers.

This program covers the following areas:
•Maintaining great personal customer relationships.
•Providing excellent customer service in every case.
•Answering general enquiries and providing consistent and incomparable customer support.
•Prioritising customer needs.

Pages: 1 2 3 4 5 6 7 ...


Find Customer Service training courses, certificates, diplomas and degrees in Countries:



Australia - Canada - India - Indonesia - Ireland - Malaysia - New Zealand
Pakistan - Philippines - Singapore - South Africa - United Arab Emirates
United Kingdom - United States



Facts:
We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.



- Other Topics -
- Online/E-learning -
Customer Service
Ask for Training
Add Courses