Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 800 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Critical Customer Care

Course Format: On-site
School/Trainer: Gander Flight Training
Training Center(s)/Venue(s): Gander, Canada
  V

No business would succeed without its customers. How company employees deal with angry and dissatisfied customers may have a huge impact in today&,#146,s competitive industry. This seminar applies to any company that values its relationship with customers and employees. Analyzing the customers&,#146, approach and personality conflicts followed by recommended resolution techniques is one of many valuable topics covered. Participants will have a better understanding and appreciation for manager to employee and employee to customer relationships.

Delivering Customer Service Excellence

Course Format: Classroom
School/Trainer: Faculty of Extension, University of Alberta
Training Center(s)/Venue(s): Edmonton, Canada
  V

Engaging customers while also managing their expectations is a challenge. Balancing demands and dealing with challenging service situations tests those at every level of service delivery. Topics in this seminar may include: defining service excellence, reviewing practice strategies, balancing demands with available options, and managing challenging customer service situations that you face in your workplace.

5-Star Customer Service Workshop

Course Format: Classroom
School/Trainer: Excel Thru Learning
Training Center(s)/Venue(s): Toronto, Canada
  V

This program teaches you how to provide structured superior customer service. It gives participants the tools
necessary to provide outstanding customer service as well as techniques to handling difficult customers. It
encourages ways to build strong relationships and teaches participants how to manage both personal and
business related stress.
Program Content:
Introduction
�Program Objectives
�Your Objectives
Core Service
�Workshop �Your Organization’s Core Service
�Workshop �Describe Your Customers
�Workshop �Dreams and Nightmares
Creating a Customer Focused Environment
�Elements of Good Customer Service
�Customer Focused Companies
Tips &, Techniques to Good Customer Service
�Keeping a Positive Attitude!
�Five Steps to Effective Customer Service
�How Good is 99.9%?
Conflict Resolution
�Why Do Customers Get Upset?
�Calming Upset Customers
�Barriers to Conflict Resolution
�Ten Steps to Dealing with an Upset Customer
Stress Management
�Stages of Stress
�Signs of Burnout
�Five Techniques for Preventing Burnout
Effe... [Read More]

Customer Service

Course Format: On-site
School/Trainer: Evolve Consultancy
Training Center(s)/Venue(s): Pune, India
  V

Understanding the need &, importance of Customer Service Skills
Learning to promote a qualitative image of your organization
Learning to maintain a positive &, open frame of mind during customer interactions
Empathy- the key to a customer’s heart
Understanding that what the customer says may not always be right, but their feelings always are!
Mastering the art of communicating with the customer
Active listening &, effective non verbal communication
Learning to win customer trust and loyalty
Handling difficult situations and difficult customers
Moving from customer satisfaction to customer delight

Social Media Customer Service

Course Format: Classroom
School/Trainer: Econsultancy LLC
Training Center(s)/Venue(s): New York City, United States
  V

This one-day immersion into social media customer service is ideal for anyone looking to improve their digital and online customer experience.

Whether you need to create or refine a social servicing strategy, or simply skill up teams responsible for customer service, this course will enable you to evaluate the business benefits and work through the operational challenges and customer engagement in social media.

We&,#146,ll cover the critical processes for effective social media customer service and run through a short simulated exercise to help attendees experience the challenges of social media servicing.

We will consider the importance of effective risk/reputation management and look at techniques to improve customer verification, complaint handling and escalation.

What will I learn?
•Why social media servicing is so important �customer expectations and business benefits
•The ground rules of social servicing - illustrated with plenty of examples of good/bad social media customer service
•The critical processes for social customer servicing
•The technology vendor landscape
•Tone and engagement
... [Read More]

Social Media Customer Service

Course Format: Classroom
School/Trainer: Econsultancy.com Ltd
Training Center(s)/Venue(s): London, United Kingdom
  V

This one-day immersion into social media customer service is ideal for anyone looking to improve their digital and online customer experience.

Whether you need to create or refine a social servicing strategy, or simply skill up teams responsible for customer service, this course will enable you to evaluate the business benefits and work through the operational challenges and customer engagement in social media.

We&,#146,ll cover the critical processes for effective social media customer service and run through a short simulated exercise to help attendees experience the challenges of social media servicing.

We will consider the importance of effective risk/reputation management and look at techniques to improve customer verification, complaint handling and escalation.

What will I learn?
•Why social media servicing is so important �customer expectations and business benefits
•The ground rules of social servicing - illustrated with plenty of examples of good/bad social media customer service
•The critical processes for social customer servicing
•The technology vendor landscape
•Tone and engagement
... [Read More]

Social Media Customer Service

Course Format: Classroom
School/Trainer: Econsultancy Asia Pacific Pte Ltd
Training Center(s)/Venue(s): Singapore, Singapore
  V

This one-day immersion into social media customer service is ideal for anyone looking to improve their digital and online customer experience.

Whether you need to create or refine a social servicing strategy, or simply skill up teams responsible for customer service, this course will enable you to evaluate the business benefits and work through the operational challenges and customer engagement in social media.

We&,#146,ll cover the critical processes for effective social media customer service and run through a short simulated exercise to help attendees experience the challenges of social media servicing.

We will consider the importance of effective risk/reputation management and look at techniques to improve customer verification, complaint handling and escalation.

What will I learn?
•Why social media servicing is so important �customer expectations and business benefits
•The ground rules of social servicing - illustrated with plenty of examples of good/bad social media customer service
•The critical processes for social customer servicing
•The technology vendor landscape
•Tone and engagement
... [Read More]

Customer Service in Microsoft Dynamics CRM 2013

Course Format: Classroom
School/Trainer: Torque IT
Training Center(s)/Venue(s): Cape Town, Durban, Johannesburg, Pretoria, South Africa
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.
Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

After completing this course, students will be able to:
ď‚?Identify the key set of terms, phrases and elements to effectively work with Customer Service Scenarios and Terminology
ď‚?Recognize why cases are the fundamental record type in service management, and represent a single incident of service.
ď‚?Use Queues to organize and store Activities and... [Read More]

80545A: Customer Service in Microsoft Dynamics CRM 2013 (Certificate)

Course Format: Classroom
School/Trainer: Student Shelter In Computers
Training Center(s)/Venue(s): Lahore, Pakistan
  V



This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.

Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Audience profile

This course is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2013 in their organization. The training is intended for customer service representatives, service schedulers, administrators, office managers, CEOs, and consultants who want to gain foundational kno... [Read More]

Workbased Customer Service Level 3 Diploma

Course Format: Classroom
School/Trainer: Doncaster College
Training Center(s)/Venue(s): Doncaster, United Kingdom
  V

​â&,#8364,‹The Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing customer service and are accountable for good customer service. Candidates will be working without direct super-visions or on their own, such as in a commercial customer service department.

Course structure

​To be awarded this qualification, a learner must achieve a minimum of 42 credits - 12 credits must be achieved from the Mandatory units. A further 30 credits must be achieved by completing a minimum of one unit for each of the Optional groups, but a minimum of 22 of those 30 credits must be at level 3.

Mandatory units

Customer service foundations:
�01 �Demonstrate understanding of customer service. (6)
�02 �Demonstrate understanding of the rules that impact on improvements in customer service.(6)

Otional units include

Impression and image:
�02 �Communicate effectively with customers.(5)
�06 �Live up to the customer service promise.(6)
�03 �Deal with customers in writing or electronically.(6)
�04 �Make customer service environmentally friendly and sustaina... [Read More]

Hospitality and Catering Entry Level 3 (Certificate)

Course Format: Classroom
School/Trainer: Doncaster College
Training Center(s)/Venue(s): Doncaster, United Kingdom
  V

The Entry course is an introduction into the world of catering and hospitality. Throughout the course you will gain a variety of skills in both kitchen and restaurant. These skills will be gained through experiencing the realistic working environment of the Waterfront Restaurant, which is a fully functional restaurant serving both external and internal customers on a daily basis. You will also grow in confidence whilst in the kitchen environment by preparing a variety of foods from all around the world.

Course structure

The course is built up from a wide range of units which allows you to carry out a variety of practical and theoretical activities. The units are as follows:
•Introduction to the Hospitality industry
•Basic food preparation
•Healthy eating
•Food safety
•Basic cooking
•Customer service
•Using kitchen equipment
•Food commodities
•Guest service in the hospitality industry

Assessment

To achieve this qualification you will take part in practical assessments in the restaurant and kitchen and complete a portfolio of evidence.

Customer Service Knowledge Level 2 (Certificate)

Course Format: Classroom
School/Trainer: Doncaster College
Training Center(s)/Venue(s): Doncaster, United Kingdom
  V

A blended distance learning programme with flexible start and end dates, this qualification will benefit anyone who wishes to work in a customer centred environment. The aim is to encourage and develop their understanding of customer service.

The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a team.

Successful completion of the training programme and assessment will enable learners to understand:
•Employee rights and responsibilities
•Career pathways in customer service
•Communicating with customers
•Promoting goods and services
•Working as a team.

This qualification introduces candidates to:

Understanding the organisation:
•Factors effecting an organisation and the customer service role
•Employee rights and responsibilities and organisational procedures
•Career pathways in customer service
•How employees are supported in their role
•Understanding policies and procedures.

Prepare to deliver excellent customer ... [Read More]

Diploma in Customer Service (Level 4)

Course Format: Online
School/Trainer: Oxford Home Study College
Training Center(s)/Venue(s): Oxford, United Kingdom
  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Servi... [Read More]

Diploma in Customer Services (Level 4)

Course Format: Online
School/Trainer: Oxford Home Study College
Training Center(s)/Venue(s): Oxford, United Kingdom
  V

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Course Benefits
�Accredited Course
�Full Tutor Support
�Self paced, no fixed schedules
�Available to students anywhere in the world
�Interest Free Fee Instalments

This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer... [Read More]

Certificate in Customer Service Level 3

Course Format: Online
School/Trainer: Brentwood Open Learning College
Training Center(s)/Venue(s): Leicester, United Kingdom
  V

The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Customer Service Course Online, aims to develop learner&,#146,s knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Diploma in Customer Service Level 4

Course Format: Online
School/Trainer: Brentwood Open Learning College
Training Center(s)/Venue(s): Leicester, United Kingdom
  V

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Diploma in Public Relations consists of the following units:
Unit 1 - Introduction to Public Relations
Unit 2 - Concepts of Public Relations
Unit 3 - Management and Organisation of Public Relations
Unit 4 - Public Relations as Planned CommunicationRead More]

Certificate in Customer Service (Level 2)

Course Format: Online
School/Trainer: Brentwood Open Learning College
Training Center(s)/Venue(s): Leicester, United Kingdom
  V

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Customer Service Course Online: Key Topics
Customer Service Certification Online, consists of the following four units:
Unit 1 �What is Customer Service
Unit 2 �Telephone Techniques
Unit 3 �Dealing with Difficult Customers
Unit 4 �Solving Customers&,#146, Problems

Support Centre Analyst (SCA) (Certificate)

Course Format: Classroom
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
  V

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement. Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers.

It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Centre Analyst training focuses on strategies for effective customer service, emphasising problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

The HDI Certification Exam is included in all HDI Public Training Courses.

Key Topics

Evolution of the Support Centre
•The Evolution of the Support Centre
•The Role of the Support Centre Analyst
•The Support Centre&,#146,s Role in the Business

Strategic Framework
•Strategic Perspective
•Service Level Agreements (... [Read More]

Customer Service Excellence

Course Format: Classroom
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
  V

Developing excellence in customer service directly impacts the success, image and reputation of your organisation.

View your clients as your job rather than an interruption of it. Train your staff to realise what they say about customer service is not nearly as important as what they do and have them making happy customers job #1.

Skills Gained

•To view your clients/customers as job #1
� principles of extraordinary client contact
•The attitude and skills required to deliver extraordinary customer service
•The difference between hospitality and service and recognise the importance of both
•How to think from the customer’s point of view and think from a problem solving point of view
� sins of client contact
•The communication skills necessary for excellence in customer service
•Effectively dealing with customer complaints
•Treat external and internal customers with the same level of extraordinary service

Customer Service in Microsoft Dynamics CRM 2013 (Certificate)

Course Format: Classroom
School/Trainer: DDLS
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
  V

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

After completing this course, students will be able to:
•Identify the key set of terms, phrases and elements to effectively work with Customer Service Scenarios and Terminology
•Recognize why cases are the fundamental record type in service management, and represent a single incident of service.
•Use Queues to organize and store Activities and Cases ... [Read More]

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Australia - Canada - India - Indonesia - Ireland - Malaysia - New Zealand
Pakistan - Philippines - Singapore - South Africa - United Arab Emirates
United Kingdom - United States



Facts:
We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.



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