Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 800 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College Ottawa West Campus
Training Center(s)/Venue(s): Ottawa, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Mississauga East Campus
Training Center(s)/Venue(s): Mississauga, Canada
  V


The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College Kingston Campus
Training Center(s)/Venue(s): Kingston, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Hamilton Campus
Training Center(s)/Venue(s): Hamilton, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Guelph Campus
Training Center(s)/Venue(s): Guelph, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Cornwall Campus
Training Center(s)/Venue(s): Cornwall, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College Cornwall Campus
Training Center(s)/Venue(s): Cornwall, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Our Customer Service training programs are also ideal for professionals who wish to enhance their existing skills in order to grow within their chosen profession.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Belleville Campus
Training Center(s)/Venue(s): Belleville, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Barrie Campus
Training Center(s)/Venue(s): Barrie, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week.

Customer Service & Information Clerk (Diploma)

Course Format: Classroom
School/Trainer: Academy of Learning College Richmond Hill Campus
Training Center(s)/Venue(s): Richmond Hill, Canada
  V

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Customer Service

Course Format: Classroom
School/Trainer: Academy of Learning College Richmond Hill Campus
Training Center(s)/Venue(s): Richmond Hill, Canada
  V

Customer Service training at Academy of Learning College offers programs that are specifically designed to equip students with the knowledge and skills necessary to pursue a career right after graduation.

Students enrolled in any one of the Customer Service programs will learn to develop advanced skills in communications, computers, office procedures, and various service protocols. With a growing demand for customer service representatives in various corporate settings, students from any one of our programs will have many career opportunities after graduation.

Industries offering Customer Service careers include:
•Retail or wholesale sectors
•Technical and business services
•Property Development
•Insurance
•Real Estate
•Marketing

Our Customer Service training programs are also ideal for professionals who wish to enhance their existing skills in order to grow within their chosen profession.

Customer Service: Critical Elements of Customer Service (Certificate)

Course Format: Classroom
School/Trainer: GlobalKnowledge PH, Inc.
Training Center(s)/Venue(s): Mandaluyong City, Philippines

GlobalKnowledge inviting you to attend...
Customer Service: Critical Elements of Customer Service Training on
October 23-24, 2014
Investment: P9,895

For more details email me at eda.globalknowledge@gmail.com

Thank You &, Regards.

Quality Customer Service (Certificate)

Course Format: Classroom
School/Trainer: GlobalKnowledge PH, Inc.
Training Center(s)/Venue(s): Mandaluyong City, Philippines

GlobalKnowledge inviting you to attend...
Quality Customer Service on
October 8-9,2014
Investment: P9,895.00

For more details, email me at eda.globalknowledge@gmail.com.

Thank You.

Effective Internal Customer Service (Certificate)

Course Format: Classroom
School/Trainer: GlobalKnowledge PH, Inc.
Training Center(s)/Venue(s): Mandaluyong City, Philippines

GlobalKnowledge inviting you to attend...
Effective Internal Customer Service Training on
October 9-10,2014
Investment: P9,895.00

For more details, email me at eda.globalknowledge@gmail.com.

Thank You.

CUSTOMER SERVICE

Course Format: Classroom
School/Trainer: Computer Systems Institute
Training Center(s)/Venue(s): Chicago, Elgin, Gurnee, Skokie, United States

- Strategies on Challenging Customer Service Issues
- Customer Retention and Satisfaction
- Leadership in Customer Service

Customer Service

Course Format: Classroom
School/Trainer: IIT School of Applied Technology
Training Center(s)/Venue(s): Bedford Park, Chicago, Wheaton, United States
  V



The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Who Should Attend:

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners, and managers who desire customer service training in order to train their staffs and reinforce their skills.

Learning Objectives:

•State what customer service means in relation to all your customers, both internal and external
•Recognize how your attitude affects customer service
•Identify your customers?needs
•Use outstanding customer service to generate return business
•Build good will through in-person customer service
•Provide outstanding customer service over the phone
•Connect with customers through online tools
•Deal with difficult customers

Customer Service Excellence (Certificate)

Course Format: On-site
School/Trainer: DePaul University Continuing and Professional Education
Training Center(s)/Venue(s): Chicago, United States
  V

Great organizations recognize that financial strength requires superior customer service. In this one-day seminar, your employees will learn the techniques needed to interact with customers effectively. Building a positive rapport with customers allows for personal and organizational success. Half-day follow-up training and coaching sessions after 90 days are provided to review techniques that are working and discuss those that are not. Individual coaching is also available.

Managing Customer Service

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

Exceptional customer service doesn’t just happen, it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company’s actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer’s needs. They then determine where the gaps in these areas are, and work to narrow those gaps. This helps the company deliver better customer service. This course discusses ways to manage the customer service process. It is designed for general business audiences.

By the end of this course the learner will be able to:
•State why a gap analysis is important.
•Describe the knowledge gap.
•Summarize the standards gap.
•Explain the delivery gap.
•Describe the communications gap.

Competitive Advantage of Exceptional Customer Service

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

All companies have competition. Depending on the industry, a company’s competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them. Companies that invest in creating a strong service-oriented culture are more likely to deliver exceptional customer service, this in turn becomes a strategic advantage for the company. This course discusses exceptional customer service and how to leverage it into a competitive advantage.

By the end of this course, the learner will be able to:
•State how exceptional service becomes an advantage
•Describe the role of building trust
•Explain customer perceptions
•Summarize how to earn loyalty
•List several best practices

Customer Service in Behavioral Health

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.

After the completion of this course you should be able to:
•Identify the difference between exceptional and mediocre client service
•State why effective client customer service is important for both the agency and the individual
•Name methods for how to communicate effectively with clients, List several customer service best practices
•Identify methods for how to handle upset or difficult clients

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Find Customer Service training courses, certificates, diplomas and degrees in Countries:



Australia - Canada - India - Indonesia - Ireland - Malaysia - New Zealand
Pakistan - Philippines - Singapore - South Africa - United Arab Emirates
United Kingdom - United States



Facts:
We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.



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