Customer Service Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Customer Service Skills and Management




Total 800 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

HVAC Customer Service

Course Format: Online
School/Trainer: Texas Southern University
Training Center(s)/Venue(s): Houston, United States
  V

HVAC Customer Service Module 1
Practical HVAC Customer Service
•Split Second Response
•Fix the Thermostat, not the Customer
•Contain, Qualify &, Correct
•Attitude, Aptitude and Dreaded Morning Calls
•Qualify the Details
•Technician’s Common Courtesy
•Greeting Customers
•Opening &, Closing Calls

HVAC Customer Service Module 2
HVAC Customer Service Tactics
•Truth in HVAC Customer Service
•Service Placebo
•Using “I?Instead of “You? •Accentuating the Positive
•Errors, Absolute Extremes, Imperatives
•Rushing Customers off the Phone
•Verbose Customers
•Using Restraint not Retaliation
•When Less Information is More
•Customer Service Process
•Three F Method

HVAC Customer Service Module 3
Virtual HVAC Customer Service
•Voicemail Etiquette
•Garbage In, Garbage Out
•Do It Right the First Time
•Handling Email
•Email vs. Telephone
•Email Conventions
•Email Abbreviations
•Angry Email

Customer Service

Course Format: On-site
School/Trainer: Temple University Center City
Training Center(s)/Venue(s): Philadelphia, United States
  V

Learn the verbal techniques that ensure that your employees and your customers (both internal and external) are satisfied every time. Participants will learn the answers to the following questions: what does every customer expect?, how do you rate your customer service IQ?, how do you begin and end a transaction (in person or over the phone)?, how do you listen and discover the customer&,#146,s real needs?, how do you select the right words that show courtesy, concern, and competence?, how does internal customer service impact external service?, and other helpful information including e-mail etiquette and voice mail do&,#146,s and dont&,#146,s.


Customer Service Representative (Certificate)

Course Format: Classroom
School/Trainer: Maricopa Skill Center
Training Center(s)/Venue(s): Phoenix, United States
  V

In the Customer Service Representative program you will develop your skills as a polished customer service professional. You will develop communication skills to listen and respond to customer needs, technical and interpersonal skills to provide consistent quality services.
JOB TITLE: Customer Service Representative, Account Manager, Client Services Representative, Account Representative, Customer Service Specialist, Customer Service Agent, Member Services Representative, Account Service Representative, Call Center Representative.

Pharmacy: Customer Service (Certificate)

Course Format: Classroom
School/Trainer: South Mountain Community College
Training Center(s)/Venue(s): Phoenix, United States
  V

The Certificate of Completion (CCL) in Pharmacy: Customer Service program is designed to provide students with the knowledge and skills needed to meet the challenges of working in the retail pharmacy environment. The courses will cover federal and state pharmacy regulations and pharmacy services including prescription dispensing and drug distribution and control. Emphasis will be on providing quality customer service and using effective communications and interpersonal skills when dealing with pharmacy customers and personnel.

Quality Customer Service (Certificate)

Course Format: Online
School/Trainer: Rio Salado College
Training Center(s)/Venue(s): Tempe, United States

The Associate in Applied Science (AAS) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.

Customer Service Phone Skills Workshop

Course Format: On-site
School/Trainer: El Centro College
Training Center(s)/Venue(s): Dallas, United States

This workshop combines phone skills and customer service excellence by providing
guidelines, techniques, and the opportunity to practice as well as explore with employees
the kind of customer service representative they want to be.

Service Quality & Customer Services Consequences

Course Format: Classroom
School/Trainer: SMU Cox School of Business
Training Center(s)/Venue(s): Dallas, United States
  V

The first part of the class is an introduction to service quality - what it is, how it can be measured, how it can be improved and whether it can provide competitive advantage. Then we move into a case study of American Airlines, discussing appropriate definitions and limitations on improving quality in a challenging industry, and framing theoretical constructs with practical, real-world examples.

Customer Service (Certificate)

Course Format: Online
School/Trainer: SMU Continuing and Professional Education
Training Center(s)/Venue(s): Dallas, United States
  V

Keys to Customer Service
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Extraordinary Customer Service
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Customer Sales and Service

Course Format: Classroom
School/Trainer: Richland College
Training Center(s)/Venue(s): Dallas, United States

Practical information and techniques to create excellent customer sales and service unique to the travel public.

Technical Customer Service

Course Format: Classroom
School/Trainer: Richland College
Training Center(s)/Venue(s): Dallas, United States

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.

Customer Service for Professionals

Course Format: Online
School/Trainer: Drexel University
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course covers the principles of managing in a service environment with an emphasis on procedures and results that are necessary for all service organizations. Analysis, planning, and problem solving strategies will be examined to empower successful customer oriented employees along with consideration of factors that influence customer service organizations.

Culinary Customer Service

Course Format: Classroom
School/Trainer: Cosumnes River College
Training Center(s)/Venue(s): Sacramento, United States
  V

Customer service is a skills development course to provide entry-level training in front of the house principles for quantity operations. The components of professional hospitality and meal service will serve as the foundations for this course. Students will participate in hands-on culinary customer service for the culinary programs catering events.

Customer Service

Course Format: Classroom
School/Trainer: Cosumnes River College
Training Center(s)/Venue(s): Sacramento, United States

This course is a study of the principles involved in building an effective customer service team. Customer service activities in business, government, and other service industries will be examined in terms of the value added to the organization. Improved customer services will be emphasized.

Customer Service

Course Format: Classroom
School/Trainer: American River College
Training Center(s)/Venue(s): Sacramento, United States
  V

This course introduces a study of the principles involved in building
and delivering effective customer service. It focuses on providing
value-added service through improved attitude, improved listening,
conflict management, problem solving, and successful customer
service interactions.

Retail Customer Service Skills (Certificate)

Course Format: Online
School/Trainer: Anderson University
Training Center(s)/Venue(s): Anderson, United States
  V


The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Objectives

The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:
•Providing an excellent customer experience
•Building customer loyalty
•Dealing with difficult customers
•Building communication skills
•Managing Time
•Working in teams
•Managing yourself and others
•Becoming successful in the retail world
•Identifying retail workplace challenges and opportunities

Food and Customer Service Skills (Certificate)

Course Format: Online
School/Trainer: Anderson University
Training Center(s)/Venue(s): Anderson, United States
  V


The online Food and Customer Service Skills Training Program prepares students for careers in food services, restaurants, and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings. This is an excellent option for those already working in a food services environment and wanting to apply for management positions, or for those interested in starting new careers.

Objectives

Upon completion of this program, you will earn a Food Services Skills Career Certificate.

Career coursework includes the following topics:
•NEHA professional food management criteria
•HACCP (Hazard Analysis Critical Control Points) principles
•Providing an excellent customer experience
•Dealing with difficult customers
•Practicing food safety
•Building communication skills
•Working in teams
•Managing yourself and others
•How to be successful in the restaurant/hospitality world
•Food services workplace challenges and opportunities

Customer Service Excellence

Course Format: Classroom
School/Trainer: University of the Fraser Valley Continuing Studies
Training Center(s)/Venue(s): Abbotsford, Chilliwack, Canada
  V

You will build on your own experiences in this module to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.

Telephone Courtesy & Customer Service

Course Format: Classroom
School/Trainer: Northwest Community College
Training Center(s)/Venue(s): Hazelton, Kitimat, Masset, Smithers, Skidegate, Prince Rupert, Terrace, Canada

Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course.

Customer Service Worker

Course Format: Classroom
School/Trainer: Northern Lights College
Training Center(s)/Venue(s): Dawson Creek, Canada
  V

Upon successful completion of the course, the learner will be able to:
- Interact with customers, employer and fellow workers.
- Read and interpret receipts inventory and sales records
- Demonstrate document completion (inventory sales and return records)
- Demonstrate handling of customer&,#146,s complaints and inquiries.
- Operate a cash register by entering sales
- Demonstrate cash calculations and manually count cash returns

Course Content:
Communicating effectively with the general public
- Verbal
- Body Language/Non-Verbal
- Listening Skills

Document use of Inventory records, sales records, and return records
- Types of documents
- Completion of documents

Handling customer complaints and inquiries
- Types of complaints
- Means of handling complaints
- Role playing

Cashier training
- Cash register
- Entering sales
- Calculating cash
- Counting back change

Leadership & Customer Service Workshop

Course Format: Classroom
School/Trainer: North Island College
Training Center(s)/Venue(s): Campbell River, Courtenay, Port Alberni, Port Hardy, Ucluelet, Canada
  V

Technical skills and strong leadership qualities are essential for providing a quality adventure tourism experience. Leadership is taught on an ongoing basis through classes, workshops, and practical experience. Through co-leading with your classmates, you learn to understand different leadership styles and to learn through exercising judgment and practicing your own leadership style. This course is designed to give you a practical understanding of the role that leadership plays in having satisfied and healthy customers enjoying a positive trip dynamic. Communication skills, self-evaluation, conflict resolution and group building are stressed.

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Find Customer Service training courses, certificates, diplomas and degrees in Countries:



Australia - Canada - India - Indonesia - Ireland - Malaysia - New Zealand
Pakistan - Philippines - Singapore - South Africa - United Arab Emirates
United Kingdom - United States



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We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.



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