Hospitality Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Hospitality Management




Total 800 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Event Leadership Executive Certificate

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
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Temple University’s School of Tourism and Hospitality Management offers an Event Leadership Executive Certificate Program for meeting and event planning professionals. It is the only award-winning, comprehensive events planning program that is designed to increase your marketable skills and to prepare you for future success in a broad range of event planning careers.

You will learn both the theoretical and practical aspects of event and meeting management, with an emphasis on the organizational skills required to succeed in this fast-paced and rewarding field. Areas of study include: design, planning, evaluation, promotion, coordination and execution of events for groups of all sizes.

You can also choose to enroll for individual courses.

The program is offered by Temple University’s School of Tourism and Hospitality Management, the region’s leading provider of management talent for the tourism and hospitality industries.

Classes are conveniently held on Saturdays on the main Temple University Campus in Philadelphia.

Revenue Management and Hotel Analytics

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

Perishable inventory with variable demand necessitates effective revenue management to realize tourism and hospitality mechanism of revenue optimization. Participation in this course will afford students the opportunity to identify and exploit the core elements of revenue management, namely forecasting, controls (pricing and allocation/optimization decisions), and monitoring. This course aims for students to establish a reasonable level of relevant analytical/technical proficiency in each one of these core revenue management elements. Within the broader area of pricing theory, additional emphasis is placed on overbooking, consumer behavior, distribution channel management, and market segmentation. Utilizing STR hospitality metrics, students will develop hotel analytical skills and the opportunity to receive the STR certification in Hotel Industry Analytics.

Sales Management

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

Personal selling is a significant contributor to tourism and hospitality revenues. In providing students with an overview of the sales management process and its significance to the industry, this course will emphasize experiential based learning. Students will have an opportunity to develop and practice their personal selling skills by participating in field based sales initiatives with industry partners.

Meeting, Conference, and Event Management

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

The meetings industry has long been recognized as a major market sector in the tourism and hospitality industry, and is one of the fastest growing in the industry. This course will provide students insight into its complex and diverse nature as represented in the diversity of operational aspects it covers: accommodation management, food and beverage management, tourism destination marketing, technical services, front office, facility marketing and sales, risk management, and project management.

New Media and Distribution

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course will examine the fluid and rapidly changing nature of the distribution networks of the tourism and hospitality industry and the resultant effects on branding, loyalty, and value. Specifically, this highly interactive class will explore the complex relationships that currently exist in the tourism and hospitality industry, both in terms of financial and operating structure, and those with vendors who sell their products. A particular focus will be on current and emerging intermediaries, who will increasingly yield substantial influence as the gatekeepers directing consumer traffic, and ways to measure their relative effectiveness.

Customer Relationship Management (CRM)

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course focuses on the broad spectrum of Customer Relationship Management (CRM) and concentrates on concepts and practices related to building and maintaining customer loyalty and firm profitability in the tourism/hospitality businesses. It emphasizes customer profitability analysis and the profitable management of customer relationships. It covers innovative approaches to calculating the value of customers, managing customer portfolios, and making strategic decisions necessary to increase customer equity using value propositions. Some data mining/management examples will be used to illustrate the relevant CRM techniques.

Gaming and Casino Management

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

The objectives of this course are to develop an understanding of the gaming industry. An examination of the evolution of the industry will set the foundation for examining management considerations for casino operations within a casino hotel. Current issues in the casino and gaming industry will be discussed with a detailed examination of trends, policies, and subsequent operational impacts.

Strategic Brand Management

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

Successful brand management is a requirement for tourism and hospitality organizations operating in highly competitive markets. In providing students the insight to leverage a competitive advantage through brand management, this course will introduce the nature of brands, the importance of the brand establishing a promise, and the tools required to develop a coherent brand strategy. Consideration will be given to the elements of a successful service brand with a focus on establishing a compelling differentiated tourism and hospitality proposition. A strategic brand management framework will set the foundation for the course, enabling students the opportunity to consider, in detail, the elements required to manage a tourism or hospitality brand effectively.

Sustainable Tourism Management

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course provides an overview of the foundations of the destination design process. Emphasis will be on the basic theory of travel behavior as well as the systems that support the development of destinations. Consideration will be given to the ecological impacts of tourism, examining the processes that enable sustainable destination planning. Special readings from the current literature, case studies, guest speakers, and video cases will form an integral part of this course.

Financial Management in Tourism and Hospitality

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

The course provides accounting and financial analytical tools required at the managerial level, along with the discussion on applicable corporate finance and economic theories, in the tourism and hospitality industry. Topics include analysis and interpretation of financial statements, valuation of securities and cost of capital, as well as strategic capital structure decisions. Computer applications are highlighted throughout the semester. After successful completion of the course, the students are expected to develop significant understanding in the following areas: financial statements and cash flows, risk and its implications in asset returns, portfolio and investment decisions, and capital structure and cost of capital.

Service Management for the Tourism and Hospitality Industry

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course provides an introduction to the underlying principles of service management in the tourism and hospitality industry. It is focused on the strategies, systems, processes and design aspects of creating and evaluating service delivery, service excellence and service orientation. Topics include understanding the ‘service-dominant logic approach to marketing and managing service, setting service strategy, understanding customer needs, building a service-minded workforce, measuring and evaluating service quality, and drivers of service industry customer loyalty.

Event Management

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

An experience-based course, this course will present principles of event management, along with a broad overview of opportunities in the industry. There will be a special focus on current trends and technology, risk management, staffing, and budgeting. A wide diversity of experiences will be available.

Business of Non-profit Organizations

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course examines the theoretical, philosophical, practical and ethical perspectives related to the effective management and leadership of not-for-profit organizations in the twenty-first century. Students will examine strategies related to governance and policy development in the not-for-profit organization. The fundamental differences of working for a non-profit or government entity will be discussed and compared/contrasted with for-profit organizations. In addition, students will examine the unique managerial challenges posed to not-for-profit organization and the typical techniques and practices used by leaders in the public and nonprofit sectors. The course will also familiarize students with the legal implications, unique financial management, and revenue generating models of not-for-profit organizations.

Fundraising and Development

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course provides an overview of the role of fundraising and development in a sport setting. Students will gain an understanding of the strategies and processes used to generate revenue through philanthropic giving for programs. Environmental analyses and strategic planning will be central to training students to develop appropriate, successful fundraising and development programs. The role of governing bodies, ethical and legal implications will also be addressed.

Sport Media and Communication

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course examines the various aspects of the relationship between sport and both media and communication. An overview of theories in media and communication is systemically provided and discussed. It focuses on the nature of traditional and digital media and its implication for sport policy and management. Specifically, the relationship between the sender, the message, the medium, and the audience are critically examined. Communication management and strategy are also discussed as the production, organization, and consumption of sport involve a wide range of communicative processes. Attention is also paid to the legal and ethical aspects of sport communication.

Consumer Behavior in Sport and Recreation

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

This course is designed to provide knowledge of the psychological foundations of consumer behavior, the mechanisms of influence that are most likely to lead consumers to change their attitudes, their beliefs, and, most importantly their actions, and how to engage these mechanisms in building persuasive communications. The focus of this class will be on the scientific research (of behavioral scientists from multiple disciplines) that illuminates the psychological processes underlying consumer behavior, with specific focus on spectator and participant based sport and recreation activities.

Sport Sponsorship and Sales

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

The course analyzes and produces skills essential to revenue production through sport sponsorship and a variety of approaches and the identification of the various areas and components of sales in the sport industry. Sales theory, principles, current issues, and understanding the unique selling trends of organizations will be addressed as they apply to all levels of programs and in all types of contexts. Experiential learning will be a priority and will be infused into the content delivery through the learning experience.

Facility Management

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

The principles of planning areas and facilities for sport, recreation, and parks are explored. In addition to the design and construction of specific sport and recreation facilities, approaches to standards and regional planning will be discussed. Problems and issues related to funding, maintenance, and use of sport and recreation facilities will be analyzed. The course will also include trends in facility design, construction, and maintenance.

EMBA Hospitality Asset Management (Master Degree)

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

The School of Tourism and Hospitality Management (STHM) at Temple University offers the nation’s first Executive Master of Business Administration (EMBA) in Hospitality Asset Management. The degree is designed for experienced hospitality leaders and managers who want to advance their careers.

The EMBA in Hospitality Asset Management combines the strength of two globally renowned Temple University Schools: The Fox School of Business, and the School of Tourism and Hospitality Management.

The Fox Executive MBA Experience

Since 1985, the Fox Executive MBA Program has provided professionals with the executive-level education to not only succeed, but to excel in today’s increasing global business environment.

Students will expand their knowledge of business strategy, study real-world issues affecting multiple industries, and gain exposure to leading organizations in both the United States and abroad.

The program is based in Philadelphia, yet students have the option of studying though our global Fox Programs in Paris, Singapore, Tokyo, and Cali, Colombia, or interacting with our vibrant global network while studying locall... [Read More]

Tourism and Hospitality Marketing (Master Degree)

Course Format: Classroom
School/Trainer: Temple University School of Tourism and Hospitality Management
Training Center(s)/Venue(s): Philadelphia, United States
  V

The Tourism and Hospitality Marketing concentration in the Master of Tourism and Hospitality Management program allows experienced industry professionals to capitalize on their operational knowledge of the hospitality sector and apply it to issues confronting executive decision-makers within the industry.

With a competitive global landscape, evolving consumer preferences, and advancements in technology, the tourism and hospitality industry is changing at a rapid pace. This has significant implications for effective marketing decision making, and The Tourism and Hospitality Marketing concentration is designed to explore the unique and diverse marketing challenges presented to organizations in this industry.

Our graduates are at the forefront of building sustainable and market-responding organizations in tourism and hospitality. Students in this concentration have experience in the tourism and hospitality industry because of an undergraduate degree in a similar or related field, or having worked extensively in the industry. This concentration is designed for those who want to pursue a career in tourism and hospitality marketing, and students are encour... [Read More]

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