ITIL Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of IT Infrastructure Library




Total 800 training courses and degree programs available around the world.

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Popular courses:
ITIL v3 Foundation
ITIL V3 Foundations
ITIL
ITIL Foundation
ITIL V3
ITIL Foundation in IT Service Management


ITIL Foundation (Certificate)

Course Format: Classroom
School/Trainer: ISInc
Training Center(s)/Venue(s): Sacramento, United States
  V

This three day instructor-led course teaches IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also provides delegates with the information needed for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
This course is appropriate for all IT staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.
This course is for IT Managers and Practitioners involved in the strategy, design, implementation, and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.
This course prepares students for the ITIL Foundation Certificate Examination. The multiple-choice exam contains 40 questions. To pass, students must get 26 or more questions correct, a 65% passing gr... [Read More]

ITIL Practitioner (Certificate)

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V

The qualification aims to demonstrate that IT Service Management (ITSM) professionals are equipped with the most essential skills to apply ITIL® concepts in their organization. At the same time, ITIL Practitioner training is designed to give confidence to managers that the members of their team are ready to initiate and successfully carry out required improvement initiatives.

ITIL Practitioner training prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization’s requirements.

Key Facts
A practical approach to adopting and adapting ITIL
Covers 3 critical competencies and 9 guiding principles
Available to ITIL Foundation qualified users and above
ITIL Practitioner training is not a pre-requisite for an Intermediate course
Equivalent to 3 credits towards ITIL Expert
Counts as 15 of your 20 points towards your ITIL digital badge

ITIL Practitioners focus on the Continual Service Improvement (CSI) Approach as a way to structure improvement initiatives. They draw on a ... [Read More]

ITIL Planning, Protection, and Optimization Capability

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
The concept of Service Management as a practice
The functions &, processes across the Lifecycle
The purpose, goal and objectives of Availability Management
The purpose, goal and objectives of Capacity Management
The purpose, goal and objectives of IT Service Continuity Management
The purpose, goal and objectives of Information Security Management
The purpose, goal and objectives of Demand Management
Technology Implementation considerations

Audience

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection &, Optimization cluster of processes and functions.

ITIL Service Transition Lifecycle

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
Service Transition principles
Change Management within Service Transition
Implementation and Improvement concepts
Service Transition Activities and Processes
Designing supporting systems, especially the Service Portfolio
Technology Considerations
Management of Cultural change, risks and value

Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application.

ITIL Service Strategy Lifecycle

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
The logic of value-creation within the context of the ITIL Service Lifecycle
Strategic assets of an organization and their performance potential for serving
Formal definitions of services suitable for planning and execution across the Service Lifecycle
Service valuation, demand modeling, service provisioning and analysis, and business impact analysis
Service Portfolio Management, methods, and processes related to service management and services
High-level strategies for demand management that can be supported by capabilities across the Service Lifecycle
How Service Strategy is driven through and informed by other elements of the Service Lifecycle

Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

ITIL Service Operation Lifecycle

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
The term “Service Operation? and how it fits in the overall core ITIL Lifecycle
The operational activities of processes covered in other Lifecycle phases
Service Operation Processes
Organizational issues including: Functions, Groups, Teams, Department and Divisions
Service Operation Activities
Service Operation Technology Considerations and Requirements
Planning and Implementing Service Management Technologies
Managing Change in Service Operations
Challenges, Critical Success Factors and Risks

Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers and ITSM trainers who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application.

ITIL Service Design Lifecycle

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
Service Design principles and service composition
Activities and techniques within Requirements Engineering
Functional roles analysis and use of the RACI matrix
The types of tools that would benefit Service Design
Activities and techniques associated with Application Management
Designing supporting systems, especially the Service Portfolio
Business Service Management (BSM) and Service Oriented Architecture (SOA) principles

Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Design phase of the Lifecycle and the affected processes, functions and activities and their application.

ITIL Release Control and Validation Capability

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
The concept of Service Management as a practice
The purpose, goal and objectives of the Change Management Process
The purpose of the SACM process and the goal of Configuration Management
The use of a Configuration Management System (CMS), and its major components, in supporting the effective execution of SACM process
The purpose, goal, objectives and scope of the RDM process
The purpose, goal and objectives of the SVT process
The purpose, goal, objectives and scope of the KM process
The purpose, goal, objectives and scope of the Service Evaluation process
The purpose and scope of the Request Fulfillment process

Audience

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Release, Control &, Validation cluster of processes and functions.

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

ITIL Operational Support and Analysis Capability

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
The concept of Service Management as a practice
The role of processes in the Lifecycle
The purpose, goal and objectives of the Event Management Process
The Service Desk Role and concepts
The purpose, goal and objectives of the Incident Management Process
The purpose, goal and objectives of the Problem Management Process
The purpose, goal and objectives of the Request Fulfillment Process
The purpose, goal and objectives of the Access Management Process
How to plan and implement Service management Technologies

Audience

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Operational Support &, Analysis cluster of processes and functions.

ITIL Managing Across the Lifecycle

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V


At the end of this course, you will learn:
Managing the planning and Implementation of IT Service Management
Lifecycle positioning and transition
How to achieve business value with people, process and function
Challenges, Critical Success Factors and risks to service management
Risk Management
Lifecycle project assessment
Management of strategic change
Understanding complementary industry guidance

Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.

ITIL Service Offerings and Agreements Capability (SOA)

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V

ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® Service Offerings &, Agreements training course is part of the ITIL® Intermediate Capability certification stream and prepares candidates to take the ITIL® Service Offerings &, Agreements Intermediate exam as well as proving valuable knowledge that can be impl... [Read More]

ITIL Foundation

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation training course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The ITIL® Foundation training course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Upon completion of the ITIL® Foundation training course, students will have “foundational?knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:
Articulate key concepts
Use common terminology
Describe overall goals, benefits, ... [Read More]

ITIL Continual Service Improvement Lifecycle

Course Format: Online
School/Trainer: Intertech, Inc.
Training Center(s)/Venue(s): Eagan, United States
  V

ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® Continual Service Improvement training course is part of the ITIL® Intermediate Lifecycle certification stream and prepares candidates to take the ITIL® Continual Service Improvement Intermediate exam as well as proving valuable knowledge that can be implemented in th... [Read More]

ITIL (Certificate)

Course Format: Online
School/Trainer: GTC Economic Development and Corporate Training
Training Center(s)/Venue(s): Greenville, Simpsonville, Taylors, United States
  V

The ITIL Foundations course includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

The ITIL (the IT Infrastructure Library) Foundations certification training course successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library. It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. Candidates for this course are typically IT professionals, business managers, project managers and business owners.

ITIL V3 Foundation (Certificate)

Course Format: Classroom
School/Trainer: Anne Arundel Community College
Training Center(s)/Venue(s): Annapolis, Arnold, Baltimore, Edgewater, Gambrills, Hanover, Laurel, Severn, United States

ITIL v3 Foundation Prepare for ITIL exam. Examine the life cycle of managing IT services from delivery to business expectations. Learn the core disciplines of ITIL best practices.

ITIL Capability: Service Offerings & Agreements (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Service Offerings and Agreements:
How Service Offerings and Agreements Practices Support the Service Lifecycle#
Purpose, Objectives, Scope, and Value of Strategy Management for IT Services and the Design Coordination Process
Successful Services Depend on the Customer&,#146,s Perception of Utility and Warranty
Relevance of Business Cases and Return-on-Investment to Service Offerings and Agreements Practices
Business Relationship Management:
Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Triggers, Inputs, Outputs, and Process Interfaces
Information Management within the Business Relationship Management Process
CSFs and KPIs
Challenges and Risks
Key Roles and Responsibilities
Service Portfolio Management:
Service Portfolio
Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Triggers, Inputs, Outputs, and Process Interfaces
Information Management within the Service Portfolio Management Process
CSFs and KPIs
Challenges and Risks
Key Roles and Responsibilities
Read More]

Service Management and ITIL Overview

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V


Overview of Service Management
How Service Management can help establish a closer working relationship between IT service providers and internal/external customers in order to provide competitive edge to the core business

Service Culture
The underlying culture required to add value to the services provided and to increase both the customer’s perception and service revenue

Service Management Processes
An outline of the key ITIL Service Management processes which aid the delivery of cost effective, quality IT services in line with core business objectives including:
Service Lifecycle
Service Practice
Service Strategy
Service Transition
Service OperationContinual
Service Improvement

This course can be easily tailored to encompass your own organisation’s specific messages about why and how ITSM will be or is being implemented.

ITIL Capability: Release, Control & Validation (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V


The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Objectives
Change management
Service asset and configuration management
Service validation and testing
Release and deployment management
Request fulfilment
Change evaluation
Knowledge management

ITIL Capability: Planning, Protection & Optimisation (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

ITIL Managing Across The Lifecycle (Certificate)

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:
Introduction to IT Service Management Business &, Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Managerial Functions
Understanding Organizational Challenges
Lifecycle Project Assessment
Understanding Complementary Industry Guidance

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