MCDST Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Microsoft Certified Desktop Support Technician




Total 176 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
MCDST
Microsoft Certified Desktop Support Technician (MCDST)
MCDST - Microsoft Certified Desktop Support Technician
MCDST (Microsoft Certified Desktop Support Technician)
MCDST Certification
MCDST Windows 7 Enterprise Desktop Support Technician


MCDST (Certificate)

Course Format: Classroom
School/Trainer: Student Shelter In Computers
Training Center(s)/Venue(s): Lahore, Pakistan


A Microsoft Certified Desktop Support Technician (MCDST) certification enables IT professionals to demonstrate technical and customer service skills in troubleshooting hardware and software operation issues in Microsoft Windows environments.

MCDST (Certificate)

Course Format: Online
School/Trainer: UTA - Division for Enterprise Development
Training Center(s)/Venue(s): Austin, Arlington, Houston, United States
  V

This program will prepare you to sit for the national certification exam to become a Microsoft Certified Desktop Support Technician. MCDSTs are employed as help desk technicians, customer support representatives, PC support specialists, technical support representatives, technical support specialist, and more! MCDSTs are not expected to possess network administration skills.

Upon successful completion of this program, you will be able to:
•Perform trouble shooting
•Provide help desk and technical support
•Offer knowledgeable facilitation and customer service
•Perform hardware and software installation
•Complete configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users

You will also be prepared to write the following core exams:
?0-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
?0-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft XP Operating System

MCDST (Certificate)

Course Format: Classroom
School/Trainer: Chemeketa Community College
Training Center(s)/Venue(s): Salem, United States

Provides the knowledge and skills necessary to enter the IT industry as a support desk technician in a Windows-based desktop environment.

MCDST (Certificate)

Course Format: Classroom
School/Trainer: Netmetric Solutions
Training Center(s)/Venue(s): Hyderabad, India
  V

Desktop Support Technicians perform a wide variety of tasks related to Microsoft operating systems:
Operating system installations
Installation troubleshooting
Network client configuration and security
Hardware troubleshooting
Automating and configuring software deployments
PC end-user support

Microsoft Windows XP Application Support MCDST (Certificate)

Course Format: Online
School/Trainer: e-Careers Limited
Training Center(s)/Venue(s): Stansted Mountfitchet, United Kingdom
  V

The Operating System and Internet Explorer - Duration : 3 Hour(s)
Customise the operating system, Internet Explorer, and Outlook Express Explorer, and email accounts Configure application compatibility settings Configure Internet Explorer security settings Create and configure email accounts
Office and Outlook Applications - Duration : 3 Hour(s)
Install Office XP Troubleshoot Office XP installations Configure Office XP default settings and Office Proofing Tools Configure mail accounts in Outlook Manage Outlook data
Hardware and Network Connectivity - Duration : 2 Hour(s)
Manage drivers Install local and network printers Troubleshoot hardware problems Use ping and tracert to troubleshoot network problems Use ipconfig to resolve IP addressing issues Understand Internet Connection Firewall
Application Security and Security Incidents - Duration : 3 Hour(s)
Configure and troubleshoot NTFS and Share permissions Configure application security settings Identify and respond to different types of security attacks Protect against viruses Configure automatic updates Use Microsoft Baseline Security Analyser
Practi... [Read More]

MCDST Windows 7 Enterprise Desktop Support Technician (Certificate)

Course Format: Classroom
School/Trainer: QuickStart Intelligence
Training Center(s)/Venue(s): Irvine, Los Angeles, San Diego, San Fransisco, San Jose, Portland, Seattle, Las Vegas, Sacramento, United States
  V

Having reviewed course MS-50331 - Windows 7 Enterprise Support Technician class from Microsoft, as well as many of the different Enterprise Desktop Support Technician classes currently offered, we are offering our own enhanced version of MS-50292, Windows 7 Enterprise Desktop Support Technician Boot Camp. This class is more aligned with the actual Desktop Support job role compared to other alternative courses. We removed a lot of the general admin information, and other modules that don’t apply to the support role so we can focus more on the information that you can apply at work.

For those who are new to the desktop support role, we recommend that you take course MS-6292 - Installing and Configuring Microsoft Windows 7 Client before attending this course, however experienced Desktop Support Technicians may want to enroll directly in the Boot Camp.

We’ve added a lot of valuable content, and in order to fit this into a one week class, the Boot Camp hours are from 8 AM - 6 PM each day (with lunch included). Students will receive Transcender test preparation software for both Exam 70-680 and Exam 70-685, and one voucher to apply towards taking a Micro... [Read More]

MCDST (Certificate)

Course Format: Classroom
School/Trainer: Next Step Computer Training
Training Center(s)/Venue(s): Indianapolis, United States

Microsoft Certified Desktop Support Technician

Microsoft Certified Desktop Support Technician (MCDST)

Course Format: Classroom
School/Trainer: HBFITES
Training Center(s)/Venue(s): Bangalore, India
  V

Our five-day Microsoft Certified Desktop Support Technician (MCDST) Accelerated Certification Program is designed for individuals who require the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

Our MCDST Accelerated Certification Program:

Allows you to achieve your MCDST certification in a fraction of the time of ’traditional training’ while delivering industry-leading exam passing percentages Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

Microsoft Certified Desktop Support Technician (MCDST)

Course Format: Classroom
School/Trainer: TechSkills LLC
Training Center(s)/Venue(s): Columbus, Dallas, Fort Worth, Houston, Las Vegas, Sacramento, San Jose, United States
  V

The PC Technician Program is designed for students who want to be able to perform basic hardware installation, troubleshooting and maintenance, networking and topology support, security configuration and analysis. In addition, students will gain a thorough understanding of important networking fundamentals concepts using the Open Systems Interconnect (OSI) seven layer model; and students will become familiar with commonly used networking terminology and technologies including routing and switching concepts, securing, maintaining and troubleshooting a Windows operating system.



TechSkills has a flexible learning model which allows students to attend 12 to 24 hours per week and progress on an individual basis.

MCDST (Certificate)

Course Format: Online
School/Trainer: Academy of Computer Education
Training Center(s)/Venue(s): Ashburn, Greenbelt, United States
  V

The online Microsoft Certified Desktop Support Technician (MCDST) training class and certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows® operating system. MCDST is an entry level certification that can jump start a candidate’s IT professional career. Typical job titles for MCDST include Help Desk Technician, Customer Support Representative, PC Support Specialist, or Technical Support Representative.

The MCDST certification covers the skills of help desk technicians, customer support representatives, PC support specialists, technical support representatives, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide. The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations.

MCDST (Certificate)

Course Format: Classroom
School/Trainer: North Star Computing, Inc.
Training Center(s)/Venue(s): Fairbanks, United States

Microsoft Certified Desktop Support Technician

MCDST (Certificate)

Course Format: Classroom
School/Trainer: Mesa Community College
Training Center(s)/Venue(s): Mesa, United States

Microsoft Certified Desktop Support Technician

MCDST (Certificate)

Course Format: Classroom
School/Trainer: Keiser Career College
Training Center(s)/Venue(s): Tampa, Greenacres, Saint Petersburg, Miami, Jacksonville, United States

Microsoft Certified Desktop Support Technician

MCDST - Microsoft Certified Desktop Support Technician

Course Format: On-site
School/Trainer: IIHT
Training Center(s)/Venue(s): Bangalore, India

•Microsoft Windows 2003 Desktop Support Boot Camp (MCDST)

Windows 7 (Certificate)

Course Format: Classroom
School/Trainer: IIHT
Training Center(s)/Venue(s): Bangalore, India

Course descriptions about Windows 7 is available on request. Please contact IIHT by submitting the training request form.

Windows Vista (Certificate)

Course Format: Classroom
School/Trainer: IIHT
Training Center(s)/Venue(s): Bangalore, India

Want to learn Windows Vista? IIHT has such training program available, or provided Windows Vista training courses in the past. It may also provide you a customized or flexible training solution according to your specific requirement. Please click on the training course title to find the contact information and discuss your study plan with IIHT's representative directly.

Windows 7, Enterprise Desktop Support Technician (Certificate)

Course Format: Online
School/Trainer: Webucator
Training Center(s)/Venue(s): Jamesville, United States
  V


This Windows 7 training class provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

This class is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers.

Class Goals
•Learn to identify and Resolve Desktop Application Issues
•Learn to identify the Cause of and Resolve Networking Issues
•Learn to manage and Maintain Systems That Run Windows 7
•Learn to support Mobile Users
•Learn to identify the Cause of and Resolve Security Issues

MCDST (Certificate)

Course Format: Classroom
School/Trainer: Santa Ana College
Training Center(s)/Venue(s): Santa Ana, United States
  V

Study of skills needed to successfully
support end-users and to successfully
troubleshoot desktop environments that
are running the Microsoft operating
systems. Student will be provided with
the skills necessary for the Microsoft
Certified Desktop Support Technician
(MCDST) Exams, 70-271 and 70-272.

Windows 7 Accelerated Desktop Support Technician (Certificate)

Course Format: Classroom
School/Trainer: ONLC Training Centers in California
Training Center(s)/Venue(s): Fresno, Irvine, Los Angeles, Orange, Riverside, Sacramento, San Diego, San Francisco, San Jose, United States
  V

This fast paced three-day instructor-led course is intended for IT desktop support professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to maintain and support the many new features of the Windows 7 client. Students then configure Windows 7 client for application compatibility, printing, network connectivity, security, group policy, and mobile computing.

Audience Profile
This course is intended for IT professionals who are interested in:
Expanding their knowledge base and technical skills about Windows 7 Client.
Acquiring deep technical knowledge of Windows 7.
Learning the details of Windows 7 technologies.
Focusing on the "how to" associated with Windows 7 technologies.
Most of these professionals use some version of Windows client at their work place and are looking at new and better ways to perform some of the current functions.

At Course Completion
After completing this course, students will be able to:
Configure and troubleshoot group policy in Windows 7.
Assess and resolve application compatibility issues.
Configure disk... [Read More]

Windows 7 Introduction

Course Format: Classroom
School/Trainer: ONLC Training Centers in California
Training Center(s)/Venue(s): Fresno, Irvine, Los Angeles, Orange, Riverside, Sacramento, San Diego, San Francisco, San Jose, United States
  V

Upon successful completion of this course, students will be able to:
log on to Windows 7, explore its interface, and identify the different components present in the interface.
customize the Windows 7 desktop.
manage files and folders.
use the common tools and programs available in Windows 7.
browse the Internet.

Course Content

Lesson 1: Exploring Windows 7
Topic 1A: Identify Personal Computer Functionality
Topic 1B: Log On to Windows 7
Topic 1C: Explore the Desktop
Topic 1D: Work with Windows
Topic 1E: Access the Help and Support Feature
Topic 1F: Turn Off the Personal Computer

Lesson 2: Customizing the Windows 7 Desktop
Topic 2A: Customize the Start Menu
Topic 2B: Customize the Taskbar
Topic 2C: Personalize the Desktop
Topic 2D: Add Gadgets to the Desktop

Lesson 3: Managing Folders and Files
Topic 3A: Navigate to Folders Using Windows Explorer
Topic 3B: Work with Folders and Files
Topic 3C: Secure Folders and Files
Topic 3D: Organize Folders and Files
Topic 3E: Search for Folders and Files

Lesson 4: Using Common Tools and Programs in Windows 7
Topic 4A: Create a Document in... [Read More]

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