Telephony Training Courses and Workshops

Schools providing training courses, certificates, diplomas or degree programs of Telephony




Total 239 training courses and degree programs available around the world.

United States - United Kingdom - Canada - Australia - India

Popular courses:
Cisco IP Telephony
Implementing Cisco Unified Communications IP Telephony
IP Telephony Express
Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007
IP Telephony Power Workshop
IP Telephony Design


Troubleshooting Cisco IP Telephony and Video v1.0

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.

Introduction to Troubleshooting Cisco Unified Communications Solutions
Identifying Cisco Collaboration Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting
Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting ... [Read More]

Implementing Cisco IP Telephony and Video Part 1 v1.0

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

Cisco Unified Communications Manager Introduction
Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options.
Performing Initial Cisco Unified Communications Manager Configuration
Deploying Endpoints and Users
Deploying IP Phone Services

Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
Describing Dial Plan Components
Implementing Endpoint Addressing and Call Routing
Implementing Calling Priviliges
Implementing Call Coverage in Cisco Unified Communications Manager

Implementation of Single-Site Off-Cluster Calling
Analysing Single-Site Off-Cluster Calling Requirements
Implementing PSTN Access Using MGCP Gateways
Describing Cisco IOS H.323 and SIP Gateways
Implementing PSTN Access Using H.323 Gateways
Describing the Cisco Unified Border Element
Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
Using the Cisco Unified Border Element for URI Dialing
Describing Dial Plan Interworking

Media Resources
Decribing Media Resources in Cisco Unifi... [Read More]

Implementing Cisco IP Telephony and Video Part 2 v1.0

Course Format: Classroom
School/Trainer: Global Knowledge USA
Training Center(s)/Venue(s): Arlington, Atlanta, Cary, Irving, Morristown, New York City, Santa Clara, Schaumburg, Seattle, United States
  V

This course follows on from Implementing Cisco IP Telephony and Video Part1 and prepares delegates for implementing Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressyway in a multisite environment. It covers globalized call routing, Call Control Discovery (CCD), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility.

Delegates will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN.Delegates will also enable Call Admission Control (CAC) and implement ILS, GDPR and CCD.

Troubleshooting Cisco IP Telephony and Video v1.0

Course Format: Classroom
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.

Introduction to Troubleshooting Cisco Unified Communications Solutions
Identifying Cisco Collaboration Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting
Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting ... [Read More]

Implementing Cisco IP Telephony and Video Part 1 v1.0

Course Format: Classroom
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Cisco Unified Communications Manager Introduction
Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options.
Performing Initial Cisco Unified Communications Manager Configuration
Deploying Endpoints and Users
Deploying IP Phone Services

Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
Describing Dial Plan Components
Implementing Endpoint Addressing and Call Routing
Implementing Calling Priviliges
Implementing Call Coverage in Cisco Unified Communications Manager

Implementation of Single-Site Off-Cluster Calling
Analysing Single-Site Off-Cluster Calling Requirements
Implementing PSTN Access Using MGCP Gateways
Describing Cisco IOS H.323 and SIP Gateways
Implementing PSTN Access Using H.323 Gateways
Describing the Cisco Unified Border Element
Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
Using the Cisco Unified Border Element for URI Dialing
Describing Dial Plan Interworking

Media Resources
Decribing Media Resources in Cisco Unifi... [Read More]

Implementing Cisco IP Telephony and Video Part 2 v1.0

Course Format: Classroom
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

This course follows on from Implementing Cisco IP Telephony and Video Part1 and prepares delegates for implementing Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressyway in a multisite environment. It covers globalized call routing, Call Control Discovery (CCD), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility.

Delegates will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN.Delegates will also enable Call Admission Control (CAC) and implement ILS, GDPR and CCD.

Troubleshooting Cisco IP Telephony and Video v1.0

Course Format: Classroom
School/Trainer: Global Knowledge UK
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.

Introduction to Troubleshooting Cisco Unified Communications Solutions
Identifying Cisco Collaboration Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting
Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting ... [Read More]

Implementing Cisco IP Telephony and Video Part 1 v1.0

Course Format: Classroom
School/Trainer: Global Knowledge UK
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

Cisco Unified Communications Manager Introduction
Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options.
Performing Initial Cisco Unified Communications Manager Configuration
Deploying Endpoints and Users
Deploying IP Phone Services

Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
Describing Dial Plan Components
Implementing Endpoint Addressing and Call Routing
Implementing Calling Priviliges
Implementing Call Coverage in Cisco Unified Communications Manager

Implementation of Single-Site Off-Cluster Calling
Analysing Single-Site Off-Cluster Calling Requirements
Implementing PSTN Access Using MGCP Gateways
Describing Cisco IOS H.323 and SIP Gateways
Implementing PSTN Access Using H.323 Gateways
Describing the Cisco Unified Border Element
Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
Using the Cisco Unified Border Element for URI Dialing
Describing Dial Plan Interworking

Media Resources
Decribing Media Resources in Cisco Unifi... [Read More]

Implementing Cisco IP Telephony and Video Part 2 v1.0

Course Format: Classroom
School/Trainer: Global Knowledge UK
Training Center(s)/Venue(s): Aberdeen, Bath, Bristol, Leeds, London, Wokingham, United Kingdom
  V

This course follows on from Implementing Cisco IP Telephony and Video Part1 and prepares delegates for implementing Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressyway in a multisite environment. It covers globalized call routing, Call Control Discovery (CCD), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility.

Delegates will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN.Delegates will also enable Call Admission Control (CAC) and implement ILS, GDPR and CCD.

Troubleshooting Cisco IP Telephony and Video

Course Format: Classroom
School/Trainer: Global Knowledge UAE
Training Center(s)/Venue(s): Abu Dhabi, Dubai, United Arab Emirates
  V

1. Introduction to Troubleshooting Cisco Collaboration Solutions
## Identifying Cisco Collaboration Deployments
## Using Troubleshooting Methodology
## Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting
## Troubleshooting Common Gateway and Endpoint Registration Issues
## Troubleshooting Cisco Unified Communications Manager Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting
## Troubleshooting Endpoint Registration Issues
## Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

4. Call Setup Issues
## Describing Call Setup Issues and Causes
## Troubleshooting On-Net Single-Site Calling Issues
## Troubleshooting On-Net Multi-Site Calling Issues
## Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues
## Troubleshooting ILS and GDPR

6. Cisco Unified Communicatio... [Read More]

Troubleshooting Cisco IP Telephony and Video

Course Format: Classroom
School/Trainer: Global Knowledge India
Training Center(s)/Venue(s): Bangalore, Chennai, Delhi, Pune, India
  V

1. Introduction to Troubleshooting Cisco Collaboration Solutions
## Identifying Cisco Collaboration Deployments
## Using Troubleshooting Methodology
## Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting
## Troubleshooting Common Gateway and Endpoint Registration Issues
## Troubleshooting Cisco Unified Communications Manager Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting
## Troubleshooting Endpoint Registration Issues
## Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

4. Call Setup Issues
## Describing Call Setup Issues and Causes
## Troubleshooting On-Net Single-Site Calling Issues
## Troubleshooting On-Net Multi-Site Calling Issues
## Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues
## Troubleshooting ILS and GDPR

6. Cisco Unified Communicatio... [Read More]

Troubleshooting Cisco IP Telephony and Video

Course Format: Classroom
School/Trainer: Global Knowledge Malaysia
Training Center(s)/Venue(s): Petaling Jaya, Malaysia
  V

1. Introduction to Troubleshooting Cisco Collaboration Solutions
## Identifying Cisco Collaboration Deployments
## Using Troubleshooting Methodology
## Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting
## Troubleshooting Common Gateway and Endpoint Registration Issues
## Troubleshooting Cisco Unified Communications Manager Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting
## Troubleshooting Endpoint Registration Issues
## Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

4. Call Setup Issues
## Describing Call Setup Issues and Causes
## Troubleshooting On-Net Single-Site Calling Issues
## Troubleshooting On-Net Multi-Site Calling Issues
## Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues
## Troubleshooting ILS and GDPR

6. Cisco Unified Communicatio... [Read More]

Troubleshooting Cisco IP Telephony and Video

Course Format: Classroom
School/Trainer: Global Knowledge Indonesia
Training Center(s)/Venue(s): Jakarta, Indonesia
  V

1. Introduction to Troubleshooting Cisco Collaboration Solutions
## Identifying Cisco Collaboration Deployments
## Using Troubleshooting Methodology
## Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting
## Troubleshooting Common Gateway and Endpoint Registration Issues
## Troubleshooting Cisco Unified Communications Manager Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting
## Troubleshooting Endpoint Registration Issues
## Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

4. Call Setup Issues
## Describing Call Setup Issues and Causes
## Troubleshooting On-Net Single-Site Calling Issues
## Troubleshooting On-Net Multi-Site Calling Issues
## Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues
## Troubleshooting ILS and GDPR

6. Cisco Unified Communicatio... [Read More]

Troubleshooting Cisco IP Telephony and Video

Course Format: Classroom
School/Trainer: Global Knowledge China
Training Center(s)/Venue(s): Guangzhou, China
  V

1. Introduction to Troubleshooting Cisco Collaboration Solutions
## Identifying Cisco Collaboration Deployments
## Using Troubleshooting Methodology
## Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting
## Troubleshooting Common Gateway and Endpoint Registration Issues
## Troubleshooting Cisco Unified Communications Manager Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting
## Troubleshooting Endpoint Registration Issues
## Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

4. Call Setup Issues
## Describing Call Setup Issues and Causes
## Troubleshooting On-Net Single-Site Calling Issues
## Troubleshooting On-Net Multi-Site Calling Issues
## Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues
## Troubleshooting ILS and GDPR

6. Cisco Unified Communicatio... [Read More]

Troubleshooting Cisco IP Telephony and Video

Course Format: Classroom
School/Trainer: Global Knowledge Singapore
Training Center(s)/Venue(s): Singapore, Singapore
  V

1. Introduction to Troubleshooting Cisco Collaboration Solutions
## Identifying Cisco Collaboration Deployments
## Using Troubleshooting Methodology
## Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting
## Troubleshooting Common Gateway and Endpoint Registration Issues
## Troubleshooting Cisco Unified Communications Manager Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting
## Troubleshooting Endpoint Registration Issues
## Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
## Troubleshooting Database Replication Issues
## Troubleshooting LDAP Integration Issues

4. Call Setup Issues
## Describing Call Setup Issues and Causes
## Troubleshooting On-Net Single-Site Calling Issues
## Troubleshooting On-Net Multi-Site Calling Issues
## Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues
## Troubleshooting ILS and GDPR

6. Cisco Unified Communicatio... [Read More]

Implementing Cisco IP Telephony & Video Part 1 v1.0

Course Format: Classroom
School/Trainer: Future Media Concepts Toronto
Training Center(s)/Venue(s): Toronto, Canada
  V

What You&,#146,ll Learn
•How the CUCM administrative and service GUIs work
•Activate, start, and stop CUCM services
•Configure base CUCM components, such as date time groups, device pools, Call Manager groups, and other common elements
•Add and delete phones manually and using auto registration
•Add users, assign them capabilities, and associate them with phones
•LDAP Integration including LDAP synchronization and LDAP authentication
•LDAP attribute mapping and filters
•Deploying IP Phone services
•Configure phone features: Music on Hold (MOH) and phone services
•Set up media resources to use for MOH and conferencing
•Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and variable-length dial plans
•Deploy line/device Class of Service using partitions and calling search spaces for call blocking
•Call hunting (hunt lists) and call queuing configuration
•PSTN access methods, gateway vs. Cisco Unified Border Element (CUBE), and codec selection
•PSTN access using MGCP gateways, including route lists, route groups, and digit manipulation
•PSTN acce... [Read More]

Implementing Cisco IP Telephony & Video Part 1 v1.0

Course Format: Classroom
School/Trainer: Future Media Concepts, Inc.
Training Center(s)/Venue(s): Boston, Chicago, Irvine, New York City, Orlando, Philadelphia, Phoenix, Washington DC, United States
  V

What You&,#146,ll Learn
•How the CUCM administrative and service GUIs work
•Activate, start, and stop CUCM services
•Configure base CUCM components, such as date time groups, device pools, Call Manager groups, and other common elements
•Add and delete phones manually and using auto registration
•Add users, assign them capabilities, and associate them with phones
•LDAP Integration including LDAP synchronization and LDAP authentication
•LDAP attribute mapping and filters
•Deploying IP Phone services
•Configure phone features: Music on Hold (MOH) and phone services
•Set up media resources to use for MOH and conferencing
•Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and variable-length dial plans
•Deploy line/device Class of Service using partitions and calling search spaces for call blocking
•Call hunting (hunt lists) and call queuing configuration
•PSTN access methods, gateway vs. Cisco Unified Border Element (CUBE), and codec selection
•PSTN access using MGCP gateways, including route lists, route groups, and digit manipulation
•PSTN acce... [Read More]

Troubleshooting Cisco IP Telephony & Video

Course Format: Classroom
School/Trainer: Sunset Learning Institute Canada
Training Center(s)/Venue(s): Ottawa, Toronto, Vancouver, Canada
  V

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
•Lesson 1: Identifying Cisco Collaboration Deployments
•Lesson 2: Using Troubleshooting Methodology
•Lesson 3: Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting •Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
•Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
•Lesson 3: Troubleshooting Database Replication Issues
•Lesson 4: Troubleshooting LDAP Integration Issues
Module 3: Cisco VCS Troubleshooting •Lesson 1: Troubleshooting Endpoint Registration Issues
•Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
•Lesson 3: Troubleshooting Database Replication Issues
•Lesson 4: Troubleshooting LDAP Integration Issues
Module 4: Call Setup Issues •Lesson 1: Describing Call Setup Issues and Causes
•Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
•Lesson 3: Troubleshooting On-Net Multisite Calling Issues
•Lesson 4: Troubleshooting Off-Net Calling Issues
Module 5: ... [Read More]

Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

Course Format: Classroom
School/Trainer: Sunset Learning Institute Canada
Training Center(s)/Venue(s): Ottawa, Toronto, Vancouver, Canada
  V

Implementing Cisco IP Telephony &, Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control, .integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.

Module 1: Multisite Deployment Implementation
•Lesson 1: Identifying Issues in a Multisite Deployment
•Lesson 2: Identifying Multisite Deployment Solutions
•Lesson 3: Implementing a +E.164-based Dial Plan for International Multisite Deployments
•Lesson 4: Implementing a URI-Based Dial Plan for Multisite Deployments
Module 2: Centralized Call-Processing Redundancy Implementation •Lesson 1: Implementing SRST and MGCP Fallback
Module 3: Bandwidth Management and CAC Implementation •Lesson 1: Managing Bandwidth
•Lesson 2: Implementing CAC
Module 4: Implementation of Features and Applications for M... [Read More]

Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

Course Format: Classroom
School/Trainer: Sunset Learning Institute Canada
Training Center(s)/Venue(s): Ottawa, Toronto, Vancouver, Canada
  V

Implementing Cisco IP Telephony &, Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution.

Lab exercises included in the course help learners to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.

Upon Completing this course, students will be able to:
•Describe the role of Cisco Unified Communication Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment, and redundancy options, and how to deploy endpoints, users, and Cisco IP Phone Services
•Describe the functions and purpose of a dial plan and explain how to implement on-cluster calling.
•Describe how to configure MGCP, ... [Read More]

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